Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.4

Based on 2,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They only ever attract negative reviews, so you never get an accurate representation of a product or service.”

Helpful Report

Posted 5 years ago

“Trust pilot keep taking mine and all other victims of glades travel reviews down ? I wonder what's point if cant leave our honest experiences”

Helpful Report

Posted 5 years ago

“trustpilot is possibly nothing more than an elaborate scam, we own and company and they contacted us to take up their paid 500 pounds a month service where we could edit reviews and delete the negative ones if we deemed fit. We refused to take up the offer and within two days over 250 genuine reviews that we spent 3 years collecting were taken down from our business page leaving a handful of reviews . Coincidence i think not . The companies who have the glowing reviews are their customers who pay £6000 per year for the service what is the point of a review site if the company providing the site are manipulating the reviews to push businesses to pay them.”

Helpful Report

Posted 5 years ago

“I have reported a couple of companies (and specifically numerous suspect reviews) which appear to be fraudulently using fake review services but Trustpilot have done nothing about it so the site is plagued with obviously fake reviews. I also had a review of mine reported by the company I was reviewing which does not appear to breach any of the guidelines and yet a month later they are still reviewing it (therefore my review is not live). It's a no brainer that this company is biased towards paying companies rather than honest reviewers. An entirely morally-vacant company.”

Helpful Report

Posted 5 years ago

“I dont trust a word printed in their reviews, I think most of them are false”

Helpful Report

Posted 5 years ago

“They remove honest genuine reviews, What's the point in trustpilot if they delete reviews that are fine and just the thoughts of a buyer/seller is that not the whole point of a review site?”

Helpful Report

Posted 5 years ago

“Trustpilot what a dreadful untrustworthy sites, they are always removing reviews if they don't like them, its corrupted and not worth the bandwidth its using.”

Helpful Report

Posted 5 years ago

“I reviewed Rebelle, basically an item never arrived, it got delivered back to them without UPS making an attempt to deliver, I contacted them, told them my address is right, I've been living there for years, no reply, nothing, item gone, they have it back since the 22nd. Gave in my review the item number, the tracking number, the number of the registered letter I sent them asking about my item, so everything they need to verify, then got an email claiming they can't verify my review and it won't count, so small wonder that Rebelle has such great reviews, since Trustpilot is apparently paid to remove bad reviews. I would NOT trust Trustpilot AT ALL, if a company pays they will remove bad reviews”

Helpful Report

Posted 5 years ago

“Created a genuine review going into great detail about serious hazards to life, fire hazards, failings, lies etc that have been ignored by my housing association 'Clarion Housing' only to find it rapidly flagged and removed. No interest whatsoever in my ability to provide evidenceor proof of all this, they only care about appeasing the companies. Trustpilot is not to be trusted at all. A waste of time for anyone trying to post genuine reviews.”

Helpful Report

Posted 5 years ago

“I wrote a negative review against a business that I purchased service from because their service was the most terrible one that I had never encounter. Trustpilot immediately removed my review and ignore my request to put it back up even after I provided evidence that I'm their customer. DO NOT TRUST THIS SITE. they earn money from the business so they don't post real reviews.”

Helpful Report

Posted 5 years ago

“As others said,don’t trust them,they favour fake reviews instead real ones,promoting shady business people.”

Helpful Report

Posted 5 years ago

“Pointless review website which disregards honest reviews in favour of fake reviews.”

Helpful Report

Posted 5 years ago

“Rejected all the genuine confirmed purchases from my store and accepted reviews from a few people who have never used my store. They were not negative reviews, but that makes no sense. Why reject all my genuine customers. Trust Pilot has such a poor reputation these days they have created an algorithm that just doesn't work. They have gone from being a completely unreliable review site to now being completely incompetent. My intention was to review them on google reviews but it looks like they have turned off their Google reviews account the cowards. this was the first review site i found for Trust pilot. They are basically refusing to be reviewed themselves yet they are a review site. You couldn't make it up.”

Helpful Report

Posted 5 years ago

“I used Trustpilot to get information on a company. The reviews there seemed great and I finally decided to use their services. Turned out their services were terrible and so I wrote my own review on Trustpilot. The first one got flagged and disappeared because the company themselves deemed it to use defamatory terms. So I rewrote another review trying to not do the same mistake and more soberly recounted my experience, just so the Trustpilot Compliance Team would then remove it because as they said: "we've been unable to verify the authenticity of it". But no one asked me before to verify the authenticity of my review. Also, I wrote almost a 2 page long, very detailed review of my experience, so this to me seems very strange as to why my review seemed disingenuous to them.”

Helpful Report

Posted 5 years ago

“Never trust trustpilot . they delete honest reviews and promte and nuture bad business. The worst of the sorst they are .”

Helpful Report

Posted 5 years ago

“I did trust reviews to some extent on Trust pilot but after leaving a bad review for a company that I had problems with I was paid a lump sum to remove I only choose this company because of there outstanding reviews now I know why they pay customers to deleted bad reviews left”

Helpful Report

Posted 5 years ago

“Super bad experience! Customer support charges fro full year after cancellinmg on the 1rst day. No goodwill and sense from customer support. Instead they send threatening emails.”

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Posted 5 years ago

“I think trustpilot are just looking for money 300GBP or so on businesses, its shocking that google lets this happen, they want you to buy goodwill I think.”

Helpful Report

Posted 5 years ago

“worst company I have ever had to work with, and its shaming my business. Incredibly bad”

Helpful Report

Posted 5 years ago

“I placed a review about a local cafe which is incredibly expensive for certain menu items in comparison to other similar local establishments. It is even more expensive than the local ferry who actually give a larger portion including tea/coffee. The cafe complained to Trustpilot and stated they were a community based enterprise helping disabled and disadvantaged people get employment! Even more reason to charge sensible prices for their food as they are probably getting grants for employing staff and not paying living wages. My perfectly fair review was taken down because of factors which had nothing to do with over charging. If I want to give to charity I do so voluntarily and any other church or charity cafes I frequent are all reasonably priced. I was a top reviewer for trustpilot as I say it as I see it but after this farce I stopped and no longer use their services.”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews