Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 2 star review on 22nd November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Trust Pilot for a while now and always relied on their reviews as a consumer. I have also written several reviews. My latest review was flagged by the company in question as "Not a genuine experience" and since then I have been made to jump through hoops to prove not only that my experience was genuine but also to defend my honesty and my own integrity too. The Trust Pilot system is heavily stacked in favour of any company who flags a review, especially if they are paying for the Trust Pilot service. They will ask for proof of your interaction then delay replying, refuse to accept your proof, lose emails, then make you start all over again. Basically they will do anything to stall you until you give up. Trust Pilot reviews cannot be trusted and in my opinion are an absolute disgrace! I will never use them again.”

Helpful Report

Posted 3 years ago

“I put a truthful review on about a company and it was taken off. These cowboys charge companies to protect their online reviews, and don’t care about customers. They also don’t answer the phone. BE CAREFUL. 🤬”

Helpful Report

Posted 3 years ago

“This is horrible! Every-time I write a review, it gets flagged. They claim to have an auto detection software that detects fake reviews. They claimed that your review was flagged because "it breached the guidelines and is suspicious". PLEASE AVOID USING TRUSTPILOT FOR SERIOUS RESEARCHING FOR COMPANIES AND SITES! I promise you, every company has a spam of fake reviews. Someone don't even HAVE EVIDENCE that their statement is true.”

Helpful Report

Posted 3 years ago

“As a business I had set up a Trustpilot account for review collection. Sadly the website it was to be used for fell through and was not proceeded with. I cancelled my Trustpilot account after 6 months (aid in advance so no outstanding payment) and now they just harass me constantly for payment of a service that is never going to be used. I will never sign up with them again, plenty of other options without the grief.”

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Posted 3 years ago

“oh my god so good so yes very very happy”

Helpful Report

Posted 3 years ago

“I got scammed by a certain bitcoin exchange called zcash global, anytime i post my review on trustpilot they keep removing the review. I tried all means to get my money back from the company to no avail. Gratefully i got help from a recovery expert called refundcart (find them on google), they got back what i lost. This could have been prevented if trust pilot did not remove the negetive reviews warning others.”

Helpful Report

Posted 3 years ago

“Trustpilot UK is just a fake company to make money from business owners. They do not show negative criticism. This is not an independent company to show your opinions. Do not trust their fake reviews.”

Helpful Report

Posted 3 years ago

“Mr Green pays Trustpilot to remove negative feedback . This suggests they are trustworthy , however if you ask the internet why Mr Green is Registered in Malta , it will tell you Mr Green is a Tax Dodger that avoids paying the NHS and Care Homes a single penny . Also fined for not protecting vulnerable people . That's not trustworthy !!!!”

Helpful Report

Posted 3 years ago

“Trustpilot have removed many of my negative reviews, even when I have had a link from the company directly. I, therefore, can only assume that despite their 'independence' they are funded by companies which makes them unworthy to have anything to do with the word 'trust.' An example of one email I have had from them: As part of Trustpilot’s efforts to ensure that reviews always reflect genuine experiences, we use advanced software to detect unusual review patterns. Your review of 'www.dotcomforexample.com' has been flagged as suspicious and removed from our platform. Note that it hasn’t been deleted, but it’s no longer visible and won’t count towards the business’s star rating. If you think there’s been a misunderstanding, you’re welcome to contact us by replying to this email. Despite contacting them my reviews never get reinstated”

Helpful Report

Posted 3 years ago

“Trustpilot have silenced me from reviewing a fraudulent company called ravencoin . I got an account with RAVENCOIN from the remarkable reviews from trustpilot . Within 3 months ravencoin have disappeared with my savings and trustpilot silence my from reviewing this terrible organisation that is fraud. Ravencoin continues to collect It's prey from the trust pilot porthole to scam more victims. This is so very wrong and trustpilot must be made culpable. I will not be silenced”

Helpful Report

Posted 3 years ago

“Protecting business paying, not consumers”

Helpful Report

Posted 3 years ago

“I did write a negative review about a company which pays Trustpilot for their services. The company acts like a bully and reported my negative review hence Trustpilot removed my review. This seems like a general behaviour by this company to cover up their negative ratings. Several other people have been treated the same way. Trustpilot states I did not provide enough evidence. I have filled a complaint to a certain industry organization to investigate my statement.”

Helpful Report

Posted 3 years ago

“Karl at trustpilot took down a genuine negative review I put up saying because I had no documentation. Karl however failed to answer my questions why I and others could easily put up positive reviews or fake reviews without documentation UNTRUSTWORTHY PILOT!”

Helpful Report

Posted 3 years ago

“Trust pilot remove negative review they don’t give you any reason even if you send evidence of your experience with company They don’t do same way to the positive review”

Helpful Report

Posted 3 years ago

“It’s untrusted review company because They accept all the positive without any proof of experience and they remove the negative review even if you give them the evidence of your experience And they don’t reply to your emails”

Helpful Report

Posted 3 years ago

“guys love to take down genuine reviews”

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Posted 3 years ago

“I ordered a power washer RX545 and was given a delivery date on the 19. 4 . 21. I am still waiting. Everythime I call I get a different answer about my delivery. Just spoken to customer service and has been told that my order has not been resent as the product was out of stock when I ordered. It didn't say that when I was ordering it on the website. Now Customer service person I spoke to said She is going to put a re sent order in. What a load of rubbish. I am soo disappointed with the services and won't recommend this company. Unless you can wait for months for delivery, that's if they can be bothered to send.”

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Posted 3 years ago

“If they don't agree with the truth and it's one of their clients Tustpilot will not let you leave a review all corperatye sharks together”

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Posted 3 years ago

“Sammers of the highest level. They wil lremove ANY legit negative review on high profile custoemr of theirs like Klarna, no matter how truthful you are. They allow their clientel to falg reviews as braching Trustpilot guidance, when in fact they dont, and there is no way to appeal on that. I consider Trustpilot the foundation of scamming and they should be closed and their board never to be allowed to influence the reail public with a similar platform ever again.”

Helpful Report

Posted 3 years ago

“Trustpilot is dishonest and reviews should not be trusted . Our genuine reviews are removed continuously Is this a joke ? Is this because it goes against your institutions ? Is there any honesty left in the uk ? Now we use YouTube and we will carry on equally denouncing trustpilot We are 4 of us that have been conned by the Nationwide Pathology We have the right to insert 4 TRUTHFUL review For the very dishonest Nationwide pathology They are in breach of contract Stop this honest behaviour which has become the norm in the UK We will publish all this on google To even denounce Trustpilot If your site is honest Then you must publish the review And help others To: Covid Subject: Form Submission - Contact Form Sent via form submission from NWP Orders Query Category: I need to amend my delivery details Name: Reference Number: 4210026 Email: Message: I am the person who ordered for 4 of us For the same address ngale Kevin Mathieu Remie For the same address But we have not received anything Please advise Regards”

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Posted 3 years ago

Trustpilot is rated 1.4 based on 2,780 reviews