Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,824 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,824 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 26th December 2024

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Does not support freedom of choice.”

Helpful Report

Posted 2 years ago

“Won’t use you guys again”

Helpful Report

Posted 2 years ago

“I once thought Trustpilot was an impartial review site. I now think differently. I am a certified Trustpilot user and have listed a number of reviews. I posted a negative review in respect of myhermes. Trustpilot removed it without any reference to me and without offering me the chance to justify my review. I sent them all the evidence. No response. I no longer have any faith that Trustpilot is impartial and independent. I will not use them again.”

Helpful Report

Posted 2 years ago

“Fake sales!!! Advertise goods then send something different for Premium Prices..received FAKE PS4 controllers that are COMPLETELY DIFFERENT to what I paid for…OVER €150 Down the toilet DO NOT PURCHASE ON FRUUGO”

Helpful Report

Posted 2 years ago

“I didn't even know we had reviews on Trustpilot, but apparently, they were all deleted. This company has tried to get us as customers for over 4 years but we DON'T BUY REVIEWS. Any reviews left about a business should be authentic and REAL, and all our reviews on Glassdoor ARE. I hope #TrustPilot goes out of business for such poor ethics allowing customers to pay for reviews that are FAKE.”

Helpful Report

Posted 2 years ago

“No recourse to complain about unjustifiable reviews and brush customers off to Danish regulatory bodies that also seem to shirk any kind of responsibility.”

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Posted 2 years ago

“Conner and Jim brought my new soffas today unpacked it used covering to lay it on while entering our house even put them were I wanted them great service thank you scs”

Helpful Report

Posted 2 years ago

“It wouldn’t let me validate my reviews . Sorry but if trust pilot wants reviews it needs to listen to users not ban us for genuine complaint. I’d like to be validated but you aren’t accepting my passport pic because it’s dark. Why do you not ask what made us sad.”

Helpful Report

Posted 2 years ago

“The worse site ever. They allow people to leave incorrect and fake information. When you challenge it they say it doesn’t breach their policy. And when you challenge them they completely ignore your point and instead and then ban you for flagging up reviews. Also they are having to breach IP rules but if you do it, you are banned.”

Helpful Report

Posted 2 years ago

“I wrote a genuine review and yes it was negative but was the truth. I sent all proof to trustpilot and they ignored. I sent numerous chasers. Nada. Swell I went ahead and left a review on trustpilot for trustpilot in regards to this experience and guess what review didn’t even go live never mind about a removal. They do what they want and what works for them. They are not genuine company and probably get paid off to remove reviews. Why are they scared that someone reviews their own company. What to hide? And there are so many people with same complain. Dodgy”

Helpful Report

Posted 2 years ago

“removing negative reviews.... seems dodgy”

Helpful Report

Posted 2 years ago

“Royden Smith of Broadway travel sorted out a holiday for us in Madeira.Good deal.He answered a our questions and checked out any queries for items he did not have answers to hand.First class service.”

Helpful Report

Posted 2 years ago

“They will allowed damaging slanderous remarks of your business to escalate & not take down the defamatory statements in the reviews. I have proof that trust pilot is a fake and corrupt place. It works for businesses who pay them a lot of money bribes them because they seem to of removed reviews with the same statements for “defamation”. Yet when it came to my business they outright declined. WORST PLACE these reviews are fake and they allow them. I have attached below how it was ok for them to remove a review with the same wording for another business who happens to pay them. This was a test and they’ve proved they are corrupt.”

Helpful Report

Posted 2 years ago

“Overall very poor service. Over priced giving us very little ROAS!”

Helpful Report

Posted 2 years ago

“They will allow unsolicited damaging slanderous remarks of your business to escalate & not take down the unwanted company profile”

Helpful Report

Posted 2 years ago

“All my reviews keep getting removed, good and bad. Absolutely pointless having any dealings with this shower.”

Helpful Report

Posted 2 years ago

“This company is a shambles, I was running an African Oprhanage and relied on reviews to get new children into my huts. They review me as bad and now all I can have on my huts are orphaned rabbits which is not how I want to operate.”

Helpful Report

Posted 2 years ago

“I made a review and I was not believed. I provided a statement and this was also not believed.”

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Posted 2 years ago

“Dont beleive the reveiws on trust pilot. If you have a bad reveiw they want all the proof under the sun. Like i was taking photos of everything 🤦‍♂️”

Helpful Report

Posted 2 years ago

“I put over 20 legit reviews that I either signed up for the company or site they had up in trust pilotand visited everyone of the sites putting my device security to the limit. After I was done going through the site I was in I would go back to trust pilot and tell my experiences and had screen shots which you can't post like other review sites, but had so much tracking and bloatware thrown at me and a few nasty malware viruses tried to be put on my device. But after writing my legit reviews and I never made anything up or of the wall, but SCAM PILOT took down my reviews and banned my account because they said in there email they have a security software that catches scam or spam and basically called me a liar and a bot. First off I'm not a liar and hate to be called one and the security software is BS because my advanced security always picked up phishing links, or dangerous links inside of trust virus. Also the site is letting spyware profiles or paid profiles that is so freaking fake and if you read some of the other reviews those fake reviewers have wrote they are all to the same companies and they don't make since to what the site is even about, but trust pilot will let those fake paid reviews in but take down the real peoples reviews. And I have screenshots of everything so don't take up for the crime ran CON YOU PILOT, because I found articles on how people pay review sites to take down bad reviews about them and trust pilot was on that list. So no trust pilot is a scam and will let criminals in before the real public.”

Helpful Report

Posted 2 years ago

Trustpilot is rated 1.4 based on 2,824 reviews