Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 2 star review on 22nd November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“جد رائع شكرا جزيلا كوتيكس”

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Posted 11 months ago

“NoTrustpilot is what they should change their name to. Submitted evidence of my experience and they still removed my review.”

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Posted 11 months ago

“Take seconds to remove a review , with 1001 excuses. Try to get them reinstated is more or less impossible, been trying for days. Completely inept & stinks of corporate collaboration. Worse than anyone”

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Posted 11 months ago

“I truthfully and accurately reviewed 5 companies (one hotel, one guitar store, two software companies and a printing service) and gave them positive reivews for the most part. Ive had slight issues (price increases, etc) with two of them and i factually called those out. None of my reviews were less than three stars. I got an email from trust pilot not even 30 min later saying my reviews were removed and my account had been DELETED because they think i lied about them. I can easily prove I work with and have been to all of the businesses i reviewed. But because my reviews were not insane, negative and filled with clearly false information, trust pilot removed them. They cant charge the company to improve their rating if they have decent ratings i guess... such a scam. Going to the BBB with this.”

Trustpilot 1 star review on 29th November 2023

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Posted 11 months ago

“They removed your review without any sense, doesn't make sense and should not be trusted. Trustpilot is rubbish.”

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Posted 11 months ago

“An extremely 1-sided platform that favors the businesses over the clients. They only ever question the negative reviews, never the positive ones, so even the worst of the worst businesses have good reviews according to them. If they don't like even one little thing you say - boom: they take your review down and make you jump through tons of hoops to *try* to get it back on. In short, ironically, don't ever trust "trustpilot" for anything.”

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Posted 11 months ago

“B**STARDS You now Support WSOP POKER lYING SCUM ISNT IT FUNNY HOW WE CANT WIN ANY HANDS FAKE PROFILES YOU DONT BLOODY CARE NOT VERY GOOD RATES PEOPLE ONLY SPEAK THE TRUTH 1,3 SUPPORT WSOP POKER A FRAUD FAKE SCAM NOT MANY RECOMMEND IT We not a Fake Fraud Account”

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Posted 11 months ago

“Wrote reviews about Google maps, taken off. Even other Google apps again taken off. As trustpilot and Google work together. Any review is taken off straight away. That is why I deleted my trustpilot account, definitely issues. Trustpilot also said it was my software. One of many excuses which suits them.”

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Posted 11 months ago

“I was trying to help future customers, by creating a review, from my negative experience with Metropolitan Plumbing. The title of my review, and the whole message behind my review, was to suggest that consumers "shop around". My review stayed on Trustpilot's sites for several months. I received an email from trustpilot saying that Metropolitan Plumbing flagged my review, saying that it was not based on a true experience. I sent them what I could to verify/corroborate my experience, but it was not enough, and my review was removed. It is sad that honest reviews are so easily removed, by unscrupulous trades people, who cannot stand the truth. How about this: If someone feels like a customer review should be removed, how about THEY provide evidence that the review was not based on a genuine customer experience. Hopefully this review on other sites is not so easy manipulated and removed.”

Helpful Report

Posted 11 months ago

“I am here to express my profound dissatisfaction with the recent handling of my experience on Trustpilot. My submitted review for prepaidify.com, reflecting my authentic and negative encounter with the company, was unexpectedly removed. Your Content Integrity Team cited an inability to verify its authenticity as the reason for its removal. Responding promptly to your request, I supplied the required documentation, including the order confirmation and proof of payment, to substantiate the legitimacy of my review. Despite these efforts, my review remains deleted, prompting me to question the transparency of Trustpilot's content moderation process. In a subsequent communication, I expressed my concern that Trustpilot might be collaborating with prepaidify.com to suppress unfavorable reviews. While I acknowledge the importance of upholding platform credibility, the lack of transparency in the decision-making process raises significant doubts about Trustpilot's commitment to unbiased reviews. I kindly request a reconsideration of your decision and the reinstatement of my review. It is disheartening to consider that Trustpilot, a platform founded on the principles of transparent consumer feedback, might compromise these ideals. If, after providing the requested documentation, my review still fails to meet your standards, it raises serious questions about the fairness and efficacy of your review verification process. This experience has genuinely disappointed me, as I expected a higher standard from a platform dedicated to fostering transparency and trust. I sincerely hope you give due consideration to my concerns and address them promptly.”

Trustpilot 1 star review on 24th November 2023

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Posted 11 months ago

“سهل الاستخدام وبدون وسطاء وسهل الاستخدام ومرابح رائعة ايداع وسحب بدون وسطاء”

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Posted 1 year ago

“ALPHA KEY, A LICENSED CRYPTO RECOVERY HACKER, IS A GREAT REFERENCE It's been a difficult year for me and my wife. Based on what we had heard about investing in bitcoin online, we decided to give it a shot and put in $85,000, expecting to make a profit of 25% every week. I later discovered that this was a scam, and the most agonizing part of it was using our incomes to fall victim with my wife. I'm just here to express my gratitude to Alpha Key Recovery Hacker for helping me get my money back after being scammed. If you've been scammed, contact them now at Email: Alphakey@consltant.com WhatsApp : +15714122170 signal:+16145683873 visit their website at https://dev-alpha-key.pantheonsite.io/.”

Trustpilot 5 star review on 15th November 2023

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Posted 1 year ago

“Absolutely ridiculous, they keep deleting positive reviews on my business with no justification, there is no one to contact and this is the only place where someone can actually say something about them”

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Posted 1 year ago

“This company also deleted my negative review on a so called company modelsportrc .it .I have proofs from the bank Aidexa that modelsportrc.it received the money 700euro.Never send me the rc model claimed that didnt received the money and still the modelsportrc.it scams people around the world.But TrustPilot is covering them up by deleting negative reviews so new customers don't realize that will get scammed.I send them proofs but obviously Trustpilot doesn't care if their client is a scammer because they get paid by them...”

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Posted 1 year ago

“Awful company says you can review other company but take down my review saying I need more proof . Gave them the tracking number.”

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Posted 1 year ago

“They removed my review today with regard to a dreadful company called Medino who require you as a customer to be assessed then in their officiousness dump you with their blasse attitude Trustpilot accused me of not providing sufficient evidence of the issues involved medino.com recently flagged your review because they don’t think it’s based on a genuine experience. Unfortunately, you didn’t provide more details, so your review has been taken down. Here’s how to get your review back online: Please reply to this email with documentation of your experience with medino.com It could be a receipt or an order confirmation. Check this article to see what we’re looking for and how to take a screenshot. Please make sure the company’s name is visible Any other info may be helpful (e.g. date, name, reference number). We’ll only share your reference number with the business, unless you tell us not to. Learn more about our Privacy Policy. Once we see valid documentation, we’ll mark your review as “verified” and put it back online Please know that we treat all reviews equally, regardless of whether they're positive or negative, and we don't allow businesses to remove reviews just because they don't like them. Thank you for being a part of the Trustpilot community. If you have any questions, please feel free to reply to this email. Trustpilot Content Integrity Team Visit Trustpilot l Help Center l Trustpilot Privacy Policy l Dispute a Decision Megan Flynn     To: You Thu 26/10/2023 09:38 Hi Susan, Thank you for your email. I can confirm we have cancelled your order and that a full refund has been processed. This usually takes 2-3 working days. If there is anything else I can do for you, please do not hesitate to reach out. Kind regards, Megan Customer Service Representative Medino Pharmacy (medino)     To: You Wed 25/10/2023 16:37 Hi Susan, thank you for your email. I understand there may be some confusion surrounding your medical history and diagnoses. It's crucial to provide accurate health information to ensure you receive the appropriate care and medications. Given the inconsistency in your information regarding atopic eczema and psoriasis, I have cancelled your order for Betnovate and initiated a refund for that item. Could you please confirm the accuracy of the information provided for the remaining medications in your order? It's essential that we base our service on trust and honesty, ensuring we can cater to your healthcare needs responsibly. Kind regards, Alessandro, Superintendent Pharmacist at Medino Hi Susan, I've now processed a refund on your order XMXYQG. This refund was for: 1x Betnovate scalp application (PGD) 100ml at £15.99 The total amount for this refund was £15.99. Please note it may take a few days for the refund to show up on your statement. I'm very sorry about any inconvenience caused. Kind regards, Alessandro at medino”

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Posted 1 year ago

“They deleted a review of mine for no reason. They are basically a protection racket. If companies pay them they get a higher review average.”

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Posted 1 year ago

“This company also deleted my negative review on a so called company modelsportrc.it and i have proofs from the bank Aidexa that this company received the money.Never send me the goods claimed that didnt receved the money and still the modelsportrc.it scams people around the world.But TrustPilot is covering them by deleting negative reviews.I send them proofs but obviously Trustpilot doesn't care if their client is a scammer because they get paid by them.”

Helpful Report

Posted 1 year ago

“I posted a review about a well know energy supplier, which was based on my actual experience. It may no reference to any individuals, promotion, or exaggerations. Last month Trustpilot suppressed my review claiming it had "been flagged and removed by our automated software for having promotional references or suspicious review patterns." I contacted them to dispute this and they ignored my multiple email. Its quite clear Trustpilot are working with businesses to keep these poorly performing businesses review score high to the detriment of consumers.”

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Posted 1 year ago

“It's a great app in the world”

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Posted 1 year ago

Trustpilot is rated 1.4 based on 2,780 reviews