Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,569 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,569 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a business keep well clear of Trustpilot, they don't delete fake reviews”

Helpful Report

Posted 1 year ago

“Trustpilot can be bought by company's in order to 'fake' the results.”

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Posted 1 year ago

“How can it be a review will full 1 stars be 4 stars? The page is helping scammers.”

Helpful Report

Posted 1 year ago

“I left a genuine negative review for Dorothy Perkins where they sent out an extremely poorly sized dress, and they immediately suspended my account. Even though I had other reviews of other companies - some mixed, some positive - they accused me of being a bot or being inauthentic. It was obvious that Dorothy Perkins had asked to reviews to be removed - overnight, their rating went from 3.0 to 3.8 stars, giving them a 4/5 "great" rating instead of the 3/5 "average" rating they were meant to have. Many reviews from other people with similar negative experiences had been removed (poor sizing, misleading descriptions, not offering refunds for defective products and instead only offering returns where you pay for return shipping). It seems clear to me that Dorothy Perkins is trying to deter customers from returning products as return shipping can cost more than the item itself. Rather than spend money on pattern development and making clothes in different sizes, they just stick different size labels on the same clothes, ship them out, and when you complain they just say you chose the wrong size. Trustpilot is complicit by helping not allowing legitimate negative reviews to stay, only keeping a couple so they give off the image of being legitimate and honest. They are not. Do not trust company ratings. Trustpilot are scam enablers.”

Helpful Report

Posted 1 year ago

“A great company to get good information from, however several large companies have found a way of boosting their scores and putting in positive reviews, that unless you scroll through every post are unusable and can't be trusted!”

Helpful Report

Posted 1 year ago

“I recommend this highly reputable company, protocolrecoveryservice To anyone looking to recover lost money in the form of cryptocurrency coins from online fraudsters, wallet hackers, or BTC sent to incorrect addresses. After I gave this recovery specialist all the pertinent information and conditions, they did an amazing job of aiding me in getting my BTC back that I had lost to these nefarious con artists. I'm relieved that I was able to make this much of a recovery after losing even more to the fictitious agent I first contacted. We can never be diligent enough because mistakes are inevitable. To help you recover your stolen funds, I persuade you to contact Them via protocolrecoveryservice @ gmail com.”

Helpful Report

Posted 1 year ago

“Horrible scam company that practices extortion as a business model. Trustpilot only attracts angry people to leave reviews. And as business you can't invite customers to leave reviews unless you pay. A happy customer is just that, HAPPY, they won't really bother going through the trouble of leaving a review, but an angry customer will. So tell me? Who is Trustpilot attracting? Angry customers. And there is no way to remove a false review about your business. If you contact them they will tell you that you have to you pay them $2400 to remove it. And what would you call that? Blackmail.”

Helpful Report

Posted 1 year ago

“Still waiting for my refund from Rock Insurance of £116.82. Thank you. Susan Postans”

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Posted 1 year ago

“I left a comment on the company vevor and I see all they got to do is ask more details repetitively and wear you down and lots of people complain about this,I'm not going to restart on vevor all ready lost to much time but there liars and trustpilot aren't trustworthy and they will erase your negative comment on a company that has a contract with them,they should be shut down for not being transparent with customers and companies I would put a bet that all companies that have a contract with trustpilot even known scammers on there site are classified4 star+ they themself are scamers and are not trustworthy and companies that have a contract with trustpilot that call to cancell there contract in time are ignored and charged another year, so companies out there I wouldn't do business with them”

Helpful Report

Posted 2 years ago

“They removed negative reviews for 2 energy suppliers I had dealings with. Other retailers I was a customer of, and had left 5* reviews for, disappeared! It flags up as suspicious on their system. They asked me to send a copy of my bank statement or receipts to prove I was a genuine customer. Trustpilot is corrupt in allowing rogue businesses to falsify reviews and should be shut down.”

Helpful Report

Posted 2 years ago

“It would be really interesting to actually have someone look into this business model! I have been trying to leave 4 reviews on TrustPilot for the past 2 months because of horrible companies I've dealt with, and they seem to be blocking me from doing so. The way it goes is: I write the review, and then when I want to post it, it says, "You have been logged out; please log in", even though I am logged in. When I then try to post it again, they say "You already left a review, please check again later". None of my reviews of the past 2 months are showing! When you look closer into how Trustpilot works, its very scary to realize what they are doing. Fraudulent companies that actually pay Trustpilot seem to be getting hundreds of 5 star reviews on a regular basis, and when you actually leave a review, they will send you an automated email saying that your review was not posted because it isn't real. Why on earth would I take the time to leave a review for a company if I hadn't had a bad experience with them? And this is what their entire business models relies on... We will let people write reviews and then make the business pay to remove the reviews, and if they pay enough, we will block the reviewers! Funnily enough, I seemed to have gotten banned when I actually left a review for TrustPilot.com on their own website! This is company is a fraud, and they should be taken to court for using the name to operate!”

Helpful Report

Posted 2 years ago

“They remove reviews on scam sites that have 79% 1/5 star ratings. Clearly the particular sites like coinsmarkets.io are scammers from the many reviews others have written In addition it allows for/ planted positive reviews (all 7% of them!) either by scammers or people scammers pay Do NOT TRUST TRUSTPILOT.”

Helpful Report

Posted 2 years ago

“Excellent and professional investigative services. I hired JOSE for a very private and difficult matter of hacking my spouse phone, and he far exceeded my expectations. He helped me get the info(whatsapp, facebook, text messages, call logs etc) I needed faster and cheaper than I had imagined. The first time we spoke, we had a very long phone consultation in which he gave me all my options that he could think of to resolve my case, and he even recommended I try other options before hiring him, which shows that he is honest. I decided to hire him and I am glad I did. He is a fantastic investigator and a great person and if you have a dishonest partner don't hesitate to reach out to him. SUPPORT@HACKERSPYVILLE.COM”

Trustpilot 5 star review on 28th December 2022

Helpful Report

Posted 2 years ago

“Suspected FRAUD committed by TrustPilot. We are have a very small 2-person business. Recently a few 1-star reviews appeared on Trustpilot, with the strangest complains about products and services we don't even have. They did not want to remove them, they suggested that we would have to buy their services to invite real customers to leave positive reviews. In other words, they allow fake reviews, possibly fabricated by themselves, to trick/blackmail business owners into buying their services”

Helpful Report

Posted 2 years ago

“Trustpilot violated my first amendment rights and also violated the The Consumer Review Fairness Act. They have no authority to remove my review based on emotions. They have to challenge my evidence. That’s how it works. You have to sue me for defamation. You can’t just silence me.”

Helpful Report

Posted 2 years ago

“Trustpilot removed my real account reviews, I don't know why trustpilot removed my reviews, I didn't use any software.”

Helpful Report

Posted 2 years ago

“As a European company, it smacks of communism. They think they're masters, when they email me with retarded questions, they get retarded answers, and it hurts them a lot. Such clowns need to be removed from the internet. Useless clowns.”

Helpful Report

Posted 2 years ago

“I do agree with the person below as left a genuine bad review for one of the law firm and submitted all the evidence and they kept bringing up anecdotal excuses for not being able to publish it. Totally surprised about it and how bad they are. It seems like it is a platform where people are only allowed to post positive reviews on trustpilot as this keeps them in business with their clients.”

Helpful Report

Posted 2 years ago

“A fraudulent 3rd party review platform. Left a genuine review follow a bad experience I had with an online store. 4 times in one year trust pilot emailed to say unless I could provide evidence of being a customer of said online shop my review would be removed. I provided this of course on the first time and the second. On the third time around I made the point this has already been provided twice and that they should reference their records. Upon hearing from them again for a fourth time I had completely lost hope and did not respond. A couple of weeks later my review had been removed. As a customer I should not have to go to such effort to keep a legitimate review online. I would never use or trust anything about trust pilot again. The whole system is rigged for the retailers not at all for the customers. Untrustworthy more like.”

Helpful Report

Posted 2 years ago

“Arnaque arnaque. Ils vont vendre leur proche pour 10 centimes”

Helpful Report

Posted 2 years ago

Trustpilot is rated 1.4 based on 2,569 reviews