Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are a scam !”

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Posted 4 years ago

“I booked a stay through Air bnb in December. The holiday was due to take place at the end of march. On the 8th of march I decided that travel to the US was unsafe due to the COVID situation. We therefore cancelled the trip in the hope that I would be able to get a refund - quite understandably given the situation and that we were travelling with a my brother who is currently suffering with Lung cancer (the point of the trip really - a final family reunion as we have siblings in the US). 5 days later air bnb made the decision that anyone who had a booking after the 14th March could get a full refund for their stay if they wished to cancel. After contacting the Host he advised that a refund would be made available. I waited 1 month and nothing came through. I therefore contacted air bnb again and explained the situation. Amazingly they advised that because we cancelled before they announced the policy 5 days later that we would not be included in their refund policy even though it would have qualified. I explained the personal circumstances and tried to escalate the situation but was rejected at every point. The most upsetting thing was the lack of empathy shown by many of their representatives to not only the difficult COVID situation but also the the personal circumstances and the extremely high risk of someone with lung cancer travelling while there was a deadly infectious disease spreading across the world. Despite everything, I was left absolutely speechless when they gave up replying to my messages. Very sad indeed.”

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Posted 4 years ago

“Trustpilot are as crooked as the bent companies they support. Had money stolen by cdkeys. Supplied evidence from PayPal payment to verify my transaction yet trustpilot took my review down. Proving they are in league with the scammers on the internet.”

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Posted 4 years ago

“Trust pilot is pretty much a con with a company trying to make money”

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Posted 4 years ago

“These guys force you to pay, anyone can make fake profiles and put anything wrong against you. Trustpilot team is useless and will not do anything in your favor until you are a paid customer.”

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Posted 4 years ago

“I wrote about my bad experience about the seller. www.runnerinn.de they blocked my review and asked for evidence. The funny thing is that runnerinn had written to my comment on their website, but i could simply not able to reply back to the seller because there was no REOLY option on Trustpilot website. After that they asked me to show evidence.”

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Posted 4 years ago

“Ridiculous service, any time when I left my review they ask me to prove my experience with that company.”

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Posted 4 years ago

“Worst website Don't waist your time on Trustpilot. He work Only for own benefits.”

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Posted 4 years ago

“Trustpilot is a place where someone can flood your profile with fake reviews and there is not much you can do about it. They will just keep it there. Even if all the evidence is reported.”

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Posted 4 years ago

“Trustpilot exist only for its own benefit. The paying company members are knowingly allowed to manipulate scoring as long as its beneficial for Trustpilot. The rest is a smoke screen and evasion by Trustpilot to boost the review score of its clients. For instance the appalling MyHermes courier company has been helped by manipulation to have the highest positive reviews of all the companies on Trustpilot. Enough said. Cheats beyond belief . Where is the consumer watchdog to dig out all the dirt from those unscrupulous companies. We are being openly cheated on!”

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Posted 4 years ago

“LIAR AND VERY BAB ENTERPRISE AND PEOPLE. D'ONT BUY ANYTHING. THEY USE MY MASTERCARD ALSO THEY REJECTED THE TRANSACTION TWICE. THEY DO THE TRANSACTION THE LZST DAY WITHOU ANY AUTORISATION OF MY. SO THEY ARE MULTI ENTERPRISES THEY MADE THE SAME AT MALAGA. READ THE CGV BECAUSE THEY REFUND 60% OF THE PRICE IF THEY ANY PROBLÈME. THEY DEMANDE TO BUY AN ONETHER THING ON IS WEBSIDE TO HAVE 100% OF THE REFUND . THIEF AND LIAR. THE SAV RESPOND ONLY IF YOU LOOSE THE BATTLE OF INTERNET.THET DON T HAVE A PHONE NUMBER TO EXPLAINS BAD SITUATION. BE AWAREAND DON T TRUST”

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Posted 4 years ago

“Trustpilot accept fake reviews from companies that pay subscription. If you complain they show no interest and certainly don't investigate. Don't bite the hand that feeds you is their policy.”

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Posted 4 years ago

“I gave bad reviews about the Motor ombudsman service and Chapelhouse Motors They were honest, clear and concise and they did not contain any bad language threats etc but you removed them I did respond to your emails but it made no difference I did flag reviews because they did not reflect a buying experience as per your rule but they are still there WHY”

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Posted 4 years ago

“They delete reviews what ever it’s under 3 star and bad So you do not know what to expect from a company I had a really bad experience with stellarcapital so they did not let me to say the truth like other clients if you see flagged reviews”

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Posted 4 years ago

“I left a mild negative review on trustPilot and immediately got a very rude phone call from the owner. It was weird and he seemed pretty sure of himself when I asked why he didn't think this was apprpriate. Sure enough Trustpilot contacted me and said my review had been flagged??? The next day it said it was rejected. Sheesh - wonder how much a business has to pay for protection money to not only treat customers badly but then follow up and harass them and Trust Pilot doesn't see a problem????”

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Posted 4 years ago

“Complete sham, marketing company on the side of the businesses. They will use any excuse they can to remove a legitimate customer review at companies request.”

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Posted 4 years ago

“I am so happy that there are still real and reliable hackers out there.please if you in need of a good hacker to see if your spouse is cheating don’t waste any more time, contact (iamcyberwizard101 at fastservice dot com) they are the best hacking team. let him know from Janet, he will reply you.”

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Posted 4 years ago

“They allow “ anyone “ to post positive reviews but paying businesses can flag negative Reviews and have them removed. Not too ethical is it ? Wouldn’t trust a positive review on Trustpilot I’m afraid.”

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Posted 4 years ago

“Trustpilot CANNOT be trusted. DO NOT use the Trustpilot site to leave reviews. Trustpilot are paid by companies at different levels. On the higher level of subscription, companies can have any negative reviews that will affect their business removed. I've personally had an honest negative review removed by Raisin bank. In my view, Trust pilot is a scam and should never be used.”

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Posted 4 years ago

“Lovely healthy rose plant arrived on time, with a separate ceramic pot”

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Posted 4 years ago

Trustpilot is rated 1.4 based on 2,780 reviews