Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 2 star review on 22nd November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot doesnt publish some reviews even though i sent all the evidence. They just remove the review based on the reply from the company. Seems like they are helping some companies to keep their rating high. Its non-trustpiolot”

Helpful Report

Posted 3 years ago

“I had suffered 500 dollars lose with a scam bitcoin website and I wrote a review about them warning people not to invest at the website. Trusrpilot keeps removing my review saying they have a software detects unusual activity and etc. Trustpilot is now the scam website for scammers to fool people and steal their money. As it's being said trustpilot is taking money from those scammer to advertise their business and no wonder why all the bad reviews are going away. Don't post any reviews at that site and find another one.”

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Posted 3 years ago

“Absolutely disgusting behaviour from trustpilot. Needs to be governed more. Terrable service.”

Helpful Report

Posted 3 years ago

“We got a bad review saying we paid for fake reviews, poster showed no proof, and it is not true, however , however, without such reviews, trust pilot would not be in business, so they have kept it there. We have over 100 5 star reviews on facebook & google.”

Helpful Report

Posted 3 years ago

“Horrible experience, and it continues. Way overpriced, much better options. When you cancel Trustpilot they still allow people to post reviews but you are NOT allowed to comment anymore! So if you get a negative review there's nothing you can do, unless you re-subscribe to their service. This is nothing short of extortion. They're a Denmark company so they're protected from US laws. Lowlifes.”

Helpful Report

Posted 3 years ago

“Fake reviews in monitored you are simply advertising businesses to buy into your review programme but look how shoddy your own company is and i bet its not even a company”

Helpful Report

Posted 3 years ago

“You only have to look at their own page. It's full of 120 000 reviews all invited . Why would a review company care more about their own rating than helping others?? They seem to harass and pressure people into leaving 5 stars for their company They also allow companies to flood their pages with 5 star reviews even when they're fake I've seen thousands of reviews which don't make sense but because they're 5 star they're allowed to stay up. Post a 1 star critical review of a company and they can go to trustpilot and remove it It's a total shambles”

Helpful Report

Posted 3 years ago

“They keep removing my review for ongo homes i feel my right has been taken away from some low grade review website that what its supposed to be there for to leave a honest review they are absolutely pathetic dumbasses”

Helpful Report

Posted 3 years ago

“Be aware, recently trust pilot is not accepting negative reviews in random to protect their business. As you know they charge the company to be listed in their website for reviews and as result they are letting the sellers, companies, organisations, etc to remove their negative reviews. I had a problem with HomeServe and Villant as they damaged my boiler instead of fixing it and they blamed me with very bad attitude. When I left an honest negative review, it got rejected and when I asked why, their robot replied that their algorithm decides fake reviews and removes it and they have no control over it. One year later, after sending a few good reviews about my experience with some other vendors- I had a negative experience with TalkTalk Business and addressed it in trustpilot.com and they removed my negative review again and replied exactly the same thing. So do not look for reviews in trustpilot.com, they have gone fake! Instead search the company name on google and if their company appears on the right side of the page then all the reviews you see there is legit at this time. And I hope google stays the same and trustworthy. If you can’t find the company in google side bar after searching it then that company is not a good company as they don’t want legitimate reviews, that’s why they are not there!!! Here is a lesson I learned, if a website offering you, businesses reviews, you need to try adding a test business in their system, if they ask for money then their reviews are not legitimate, it’s simply, if their revenue is from those businesses then they have no choice to protect them over you!”

Helpful Report

Posted 3 years ago

“horrific app, no human interaction, uses some idiotic algorithm. My reviews got removed without explaining any reason. Stay away!”

Helpful Report

Posted 3 years ago

“Trustpilot are a disgrace. Bullies and do not bother to listen to feedback. Allow fake reviews. Cannot be trusted”

Helpful Report

Posted 3 years ago

“So -- the service itself is fine. We have been a customer of TrustPilot for many years. However, due to a change in company ownership, we are switching to an alternative review platform. This change happened near the end of our billing period. Rather than gracefully letting us cancel, even though we have no need of their service, they are forcing us to "honor our contract" and pay for an entire year of service even if we have no need for using it. Not only that, our bill "mysteriously" rose by nearly 2,000 this year even though we have not made any active use of their service. On one hand, I understand their contract needs cancellation by a certain date and we missed that deadline. On the other hand, our company would never treat a customer who did not want to use our product this way, and I feel both disappointed and ripped off that they are completely OK with billing for a year of service that is unwanted based on an automatically renewing contract. I would recommend one of the many high-quality alternatives.”

Helpful Report

Posted 3 years ago

“I reviewed an awful home improvement company and they removed my review. They did not believe I had actually had an interaction with the company even though I provided proof of the appointment. It seems they favour positive reviews and are too easily swayed by the companies objections. disgraceful”

Helpful Report

Posted 3 years ago

“Just another fake review site that sold out for cash. Dont trust any of the reviews on this phoney site because they are deleting the negatives of the companies that are bunging them ££££.”

Helpful Report

Posted 3 years ago

“Trustpilot removed my review of a company I had a bad experience with. This was after I had supplied them with evidence of dealings with that company. I have since removed my account and no longer trust the impartiality of this site”

Helpful Report

Posted 3 years ago

“I wrote a review on Trustpilot for a company and they deleted/censored it for no reason! Meanwhile lots of obviously fake favorable reviews for that company are still on! Don't trust Trustpilot!”

Helpful Report

Posted 3 years ago

“Trustpilot is a scam website leaving false malicous reviews and even bad reviews from other companies with a similar name to us . then try to get us to pay them to be removed . They need to be prosecuted , they think hiding in denmark and trying to blackmail people in the UK that they are untouchable , Wrong we are after this scum . Mike Bowen Gas & Elec UK”

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Posted 3 years ago

“I purchased a beautiful leather jacket but felt it was a bit snug Siana contacted me and requested some measurements so they could customise the jacket. Brilliant customer service I strongly recommend Sculpt Leather”

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Posted 3 years ago

“They asked for proof I was a customer Once I provided it they said it wasn't enough Is that because they get paid to remove reviews Yet people think they're trustworthy LOL”

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Posted 3 years ago

“Keep putting up legitimate complaints for a complaint and trust pilot keeps asking for proof. Send them photos of ongoing phone calls from this company and they say not good enough. Do not trust any review you see in this site. They allow the 5 stars with no proof but a company can pay them off to get a 1 star taken off.”

Helpful Report

Posted 3 years ago

Trustpilot is rated 1.4 based on 2,780 reviews