Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,784 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,784 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam Artist - Stay Away After having their service for a year, they automatically renew without asking and jack the rates up $1,200. We have been talking with them for months on how unhappy we are with their service and knew we would not want to renew. This was after they could not even do what we paid them for the first year. They were suppose to cover 2 websites service reviews and product reviews but they only were able to do service reviews on one of the websites. Never offered to discount the price, then jack the rates up another $1,200. When we told them that we don't want to renew, they said too late because they renewed our account automatically and are now trying to charge $132 per month interest.”

Helpful Report

Posted 7 years ago

“I thought I was giving a genuine anonymous reviews, un-yet within moments of me posting the review, the company I was reviewing, had replied with details of the order, I was reviewing. Are TRUSTPILOT and the companies being reviewed in collusion with one another?”

Helpful Report

Posted 7 years ago

“Saved me from booking from sites with bad customer service”

Helpful Report

Posted 7 years ago

“They take your reviews down regardless of how you phrase it. Write a review, go back a month, a week or a day from when you wrote it and you will find it's been removed, archived etc without notification to yourself. Waste of time, and very shady company. They take down reviews in exchange for sponsorship from the retailers the site serves. its anything but impartial. not trustworthy AT ALL. This has happened with almost every single review anyone in my family has written, regardless of how factually accurate it is.”

Helpful Report

Posted 7 years ago

“I had two separate companies in to try and sell me their products using trustpilot reviews to demonstrate how good they are. One of the companies, when flicking through reviews found a negative one and accidentally said that it would be removed by tomorrow before correcting himself to say he meant it would be deal with and the customer's issues would be resolved. Further digging into these two companies revealed a raft of people having had bad experiences but there were only good ones on Trustpilot! Scam.”

Helpful Report

Posted 7 years ago

“I have had issues with Arnold Clark! Even presenting trustpilot with proof and details of poor service received from Arnold Clark they keep sending an automated email back saying that they have removed my post as Arnold Clark don't recognise me as a customer despite giving trustpilot all the Arnold Clark complaint reference details. What's the point of Trustpilot?? Ridiculous!!”

Helpful Report

Posted 7 years ago

“Trustpilot is the best review platform out on the market. Looks like a ton of the negative reviews on here are from customers of companies that work with Trustpilot and not of actual customers of Trustpilot.”

Helpful Report

Posted 7 years ago

“This is a fraud site promoting OUTSTANDING reviews for websites that sell poor, inferior or stolen material by giving EXCELLENT REVIEWS on said sites. US Department of justice is now conducting an evaluation of such practices conducted by TRUST PILOT. BEWARE OF FRAUD SITES PROMOTED BY FAVORABLE REVIEWS FOR SUBSCRIBERS. .”

Helpful Report

Posted 7 years ago

“My Husband and I wrote reviews for a bedding company - giving order number as requested but they were rejected. We e-mailed back, as we were told we could do, but Trust-pilot didn't even have the decency to respond. Trust-pilot is a waste of space!!!!!! Joan Stratford”

Helpful Report

Posted 7 years ago

“I tried to post genuine reviews for 3 different online companies on TrustPilot, one didn't get published and in other they kept finding faults in the words I was using so I gave up at the end.”

Helpful Report

Posted 7 years ago

“Trustpilot have no interest in posting perfectly genuine reviews. Will ask for proof of service and when presented with them will still delete your review. Don't trust their reviews. They are only interested in protecting their paying customers at the expense of truth. All the reviews on here of them just about says it all!”

Helpful Report

Posted 7 years ago

“Was COLD CALLED by Home Logic umpteen times, despite asking to be taken off their database each time. Posted review on Trust?pilot and found it taken down within days and the owner then sent threatening Emails (possible court action). How can you TRUST reviews on this site when the premise is that "IF YOU PAY YOU STAY" and you can delete all negative reviews at will.”

Helpful Report

Posted 7 years ago

“Genuine review Disputed by Company Trustpilot representative Lauren demanded extensive paperwork to back up facts She then deleted review in favour of company”

Helpful Report

Posted 7 years ago

“From the point of view of a buisness they are shocking to deal with. I think if we used their paid service it would be better but we don't so we mostly get ignored. We had a rude and aggressive customer who left a malicious review on Trustpilot which was not factual and they will not remove it. After repeated emails asking for a resolution either way they have still not replied. My advice is that if you must pay for a review site use a different one as Trustpilot is so understaffed that it cannot deal with problems and your business will suffer as a result.”

Helpful Report

Posted 7 years ago

“I also wrote a negative review for a company called Bird-B-Gone. Trustpilot removed my opinion and demanded a rediculous amount of paperwork to prove I was telling the truth. All I was trying to do was express my opinion of the product(VERY NEGATIVE AND RUDE PEOPLE) I guess, they only print positive reviews which means that you can not believe any reviews that they print...Guess that is what they are paid for”

Helpful Report

Posted 7 years ago

“I posted a negative review about Avas flowers on trustpilot and they removed it Even when I sent receipt of order the review never went back up. Trustpilot is a bogus site.”

Helpful Report

Posted 7 years ago

“Trust pilot is not a legitimate review site. I did business with a company that has horrible reviews all over the internet. Interestingly the rating on Trustpilot is "Great". I wrote a negative review and they promptly sent a request for documentation or they'll remove the review. So they don't care that positive reviews are largely fake: https://www.theguardian.com/money/2013/jan/26/fake-reviews-plague-consumer-websites but they are all over people who post something negative. It's pretty clear who they get paid by.”

Helpful Report

Posted 7 years ago

“Untrustworthy pilot will take a bad review and inform the company of what it will take to either make the review disappear. It's a business that is out to make money and there is no money in posting honest review for the poster but there is money for trust pilot if they can contact the company and warn them of the harm of negative review and then give them a financial way to solve the problem. They are making money off or your misfortune. The more negative reviews, the more the company may be wiling to pay to get rid of them and/or replace them with good review. Companies are in business to make money trust Pilot is just one of the many companies out there that does this. BBB is a major offender as they use the negative reviews for free marketing by contacting the company that you complained about. BBB will try and sell them one of their packages and then offer to keep them in good standing regardless of the negative reviews if they are a member in good standing and what I mean by good standing is a PAYING MEMBER. YElp is also a major offender that will take your misfortune and use it to solicit the company you are have problems with. In my experience, only the reviews on medical doctors remain regardless of negative or positive. However, companies are in business to make money so I believe that will eventually change as well.”

Helpful Report

Posted 7 years ago

“My negative review seems to have disappeared as do many of the negative reviews i read at the time of writing mine. Trustpilot now shows a company to be great even though at the time of writing my review a month ago the company were showing to be terrible. Not good for a purchaser to be mislead like that.”

Helpful Report

Posted 7 years ago

“Gave a bad review for arial force and it was removed by trust pilot. I watched the arial force review page for a couple of weeks and saw that every bad review was being removed by Trust Pilot”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 2,784 reviews