Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,782 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,782 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I left a negative feedback about a third party (www.1stdibs.com) some months ago. Now, I've just received an email from Trustpilot to let me know they have removed that feedback. I've just checked the reviews about 1stdibs on Trustpilot, and, suddenly, from a poor reputation (2 stars/5) they suddenly went to 4 stars : but there are plenty of new very positive feedbacks that have come the last days: it's raining stars! Although usually there are only a couple per months. Seems suspicious!”

Helpful Report

Posted 6 years ago

“ScS furniture is extremely good quality and a great range of choise. Salesperson:Ali was very professional and helpfull. He is very good at promoting furniture. 100% recommend!”

Helpful Report

Posted 6 years ago

“This is what happens when you get tough with trustpilot about fake reviews Quality & Compliance (Trustpilot) Jun 19, 18:57 CEST Hello I am sorry to hear that you do not have confidence in the trust and transparency that we at Trustpilot worked very hard to build and maintain. But if you truly believe we are allowing our own guidelines to be contravened, I'm unsure as to how we can assist. We look at a number of factors when evaluating reviews and take action accordingly. I appreciate you may have notified us of reviews and seen no action taken - this would probably indicate that we haven't yet investigate the review, or that our findings/evaluation don't match your assumption about the review. You're free to proceed as you deem necessary - please note section 12 of our guidelines with regards to perceived threat or demands toward Trustpilot. Best regards Chris”

Helpful Report

Posted 6 years ago

“Allow fake reviews. Very suspicious that they have companies on there with a 1 star rating who then suddenly have all 5 days from 1000's of reviews where the reviewer has only left one review a week later! Really great idea but it seems all they want is money from brands who they then help to scam reviews”

Helpful Report

Posted 6 years ago

“I took out emergency cover for 3 retal properties last month . First payment came out on 8/6/18 for all 3 properties. Than again they charged me same amount for the properties on 13/6/18. On email contact they say i have to call to sort it out . When i call to have resolved i have been thrown piller to post and asked to call another no and warned there is 13 people ahead of me . I was told if i feel frustrated i can cancel on that no where i am 13 in the que. with no out come I am also waiting for refund of £159 for last 21 days as well . They said they will charge me for any work done within 1 month of buying the policy. I was able to find someone to do the job in half the price , so i rang within 1 hour to cancel the the repairs . I am now told every time i request refund that i have to wait 5-10 days for refund for last 3 weeks now . They have not provided any services but charged me extra amount without agreeing to repay me back”

Helpful Report

Posted 6 years ago

“Deleted my negative post regarding Fields Data Recovery. Really unethical and untrustworthy.”

Helpful Report

Posted 6 years ago

“. Don't believe everything you read on Trustpilot. In my honest opinion, Trustpilot cannot be trusted and their pilot is very much off-course. I have submitted several honest and accurate reviews - both positive and negative - (some of them quite long and taking quite a while to compile), about various UK companies only to have them removed without any meaningful explanation except the standard 'violating Trustpilot guidelines' excuse. I have tried in the past to contact Trustpilot for explanations but all I get is a standard ‘copy and paste’ meaningless response. After an excellent, trouble-free experience with one particular company, I gave them a glowing 5-star positive review on Trustpilot. I noticed that this company seemed to be suffering lots of very negative reviews - I couldn't understand why. Soon afterwards my review was removed. I emailed the company concerned with a copy of my review and to advise them that my positive review about it had been removed. The company could not understand why my review had been removed and advised me that they did not subscribe to Trustpilot's expensive, paid-for 'cherry-picking' scheme which allows companies to send emails to selected customers who are more likely to give positive reviews. In this case the customer can give a ‘one-click’ review – with no need to set up an account. These appear flagged as a ‘verified order’. This tells me that companies can achieve high ratings on Trustpilot merely by paying for them. Money talks. The company’s Trustpilot monitor contacted Trustpilot for an explanation – in a typical unprofessional and impersonal manner Trustpilot sent the company a standard 'copy & paste' reply. Meanwhile, the company asked me to resubmit my review, which I did, and this time my review stayed on the Trustpilot website – for 2 days – when again it was removed. This raises the question – how many other positive reviews for this company have been systematically removed for no reason? It is also interesting to note that: - 1) The reviews for Trustpilot on Trustpilot’s own website have achieved only a 61% positive rating. 2) Virtually all positive reviews for Trustpilot are flagged ‘verified order’ – i.e. they were invited to review. 3) Virtually all negative reviews for Trustpilot are NOT flagged ‘verified order’ – i.e. they were NOT invited to review. 4) Lots of positive reviews for Trustpilot look as though they are copied reviews for other companies and seem out of context - referring to products or services being sold – since Trustpilot does not sell products or provide services this doesn’t seem quite right. 5) Negative reviews appear for Trustpilot that highlight various anomalies in Trustpilot’s treatment of reviews – they really are worth reading. Now - being aware of this, I think it’s better to just not bother with reviewing on Trustpilot as it just seems to be a money-making scam and reviews for a company are not necessarily an honest representation of the company’s true standing. .”

Helpful Report

Posted 6 years ago

“Informed Trustpilot that milk&more were fixing their reviews by targeting off line customers with a leaflet drop trying to boost their star rating for the on-line store, there by manipulating and miss-informing the public. Nothing was done and they are still posting new weighted reviews no questions asked. Trustpilot are bad for not putting a stop to it, Milk&more are getting away with it”

Helpful Report

Posted 6 years ago

“This site cannot be trusted companies can have your review removed so 5 Stars cannot be trusted at all”

Helpful Report

Posted 6 years ago

“I have found TrustPilot as a company and its staff, as a result of its culture, lacking in ethics and aggressive. It is unfortunate that it was one of the first to provide a review service, as this has given it higher rankings in results. I receive constant calls from TrustPilot employees asking me to sign up for and pay for its service. Everytime I explain that I used their service and found them to be unethical and left - and please remove me from their call list. Yet, I continue to receive calls from them hounding me to sign up. With respect to our business listing on TrustPilot, we have only ever had one negative review yet our trust score and rating is given "average". This despite every single other rating being "5 stars". This causes us endless problems as clients searching for reviews will find trustpilot first due to its higher rankings on google. They ask us why there is an "average" rating - and I have to explain that I have no idea and they can read all the reviews/ ratings from more independent platforms - and even the ones on TrustPilot - if you read the reviews/ ratings on the page it's impossible to understand why they've trashed our rating. My only conclusion is that they have somehow penalized us in their system because we won't sign up and pay them (for basically nothing) an extortionate amount. This company should be investigated for malpractice/ defamation/ libel and slander - I would happily support legal action against them.”

Helpful Report

Posted 6 years ago

“Wrote a review on Truspilot for a piece of furniture that I had bought which was removed by its "advanced, customized software". It appears that they are pretty good at removing authentic reviews but not so efficient at correcting their mistakes.”

Helpful Report

Posted 6 years ago

“Based on trustpilot reviews I was able to use a company which sold genuine products. Many thanks.”

Helpful Report

Posted 6 years ago

“There is no sufficent parking and they do not know how to talk with people. Hours and time shows different but thiet working or any server try to cheating.”

Helpful Report

Posted 6 years ago

“You have removed my accurate reviews of a company twice now. Most of my review was extremely positive but there were issues with the admin and I should be allowed to post those issues on Trustpilot if it is a genuine site. There is nothing rude in my reviews and I reworded it the second time to make it almost mild, so I can only assume you are paid to remove negative comments, noting that all my previous reviews were positive & you left them alone. You have failed to respond to my email despite sending you confirmation of my order with the company I reviewed - We Fit Any Furniture. I am not a Trustpilot employee but no doubt you will also ignore this!”

Helpful Report

Posted 6 years ago

“WARNING, TRUSTPILOT ONLY TRY TO EXTORT MONEY FROM THE OTHER COMPANIES IN ORDER TO HAVE THE FAKE REVIEWS REMOVED FROM THE PROFILE. THEY ALLOW THE FAKE REVIEWS TO BE POSTED FREELY AND REMOVE THE POSITIVE REVIEWS FROM THE PROFILE SO YOU ARE OBLIGED TO PASS ON A PAID PLAN WITH THEM TO COLLECT THE POSITIVE REVIEWS AUTOMATICALLY. THIS IS ONE OF THE MOST UNFAIR FORM OF FRAUDS ON THE WEB. I DON'T UNDERSTAND WHY THEY DON'T GET SHUT DOWN IMMEDIATELY.”

Helpful Report

Posted 6 years ago

“Trustpilot can't be trusted one bit with allowing perfect good reviews on bad company's that are treating customers like s...t and trustpilot allowing there reviews that look great stay on and they are false all like aerailforce UK”

Helpful Report

Posted 6 years ago

“Never had a problem with Trustpilot and its where 90% of my reviews are written. Never heard of this site before and its strange it came in the top 5 of a UK only sites search!!! What are you up to guys??? Bit of naughties surrounding this site methinks!”

Helpful Report

Posted 6 years ago

“Had email from them but have never logged on to or used the site. When I look here the site warned me that some reviews were made by the sites employees.”

Helpful Report

Posted 6 years ago

“Trustpilot appear to be in the business of only keeping the good reviews up on their website. I clearly showed evdidence as requested to prove that the Company Purplebricks acted unethically & potentially illegally. After agreeing a price on a property they reneged on the deal. We offered higher & offered a non refundable deposit in good faith & they wouldn't even tell the seller of the offer. This is illegal. So beware of Trustpilot review as they are biased & Purplebricks as a company. They are well known in the estate agent industry. This is a genuine review from a genuine frustrated house buyer.”

Helpful Report

Posted 6 years ago

“HOUSE OFF SPARKLES do not buy from this company I'm having problems with my sofa bought I August 2017 the last few months the cushions don't sit right they overlap I has sent them photos contacted the manager who told me to speak to a customer service advisor not helpful at all this company has told me that they won't come to Scotland to look at it HOUSE OFF SPARKLES IS not helpful”

Helpful Report

Posted 6 years ago

Trustpilot is rated 1.4 based on 2,782 reviews