“I ordered a 100ml bottle of Dunhill Desire Red from Truworths and God save us where they sourced these perfumes from because it was just a waste of money while Truworths laugh all the way to the bank. This thing didn't even last 1 minute, as soon as you walk out the door it's gone. It literally falls off the cliff immediately and after 1 hour its as if you never did put the stuff on even if you soaked yourself in it. I would like to know who supplies them with this knock off stuff because its the highest form of thievery. Dont ever buy any of their perfumes online. Ever!!! Go and sample perfume in a store before you buy and rather come back the next day to buy it after you tested its durability.”
“I am writing to express my concerns regarding the start time of your SALE
especifically the one starting at 12 pm. As a customer who travels from Vredenberg, I find it challenging to arrive on time, especially since I have to wait until 12 o'clock.
Furthermore, I feel that starting the sale at 12 pm shows a lack of consideration for customers like myself who have to travel a distance to get to your store. It seems that the company is not prioritizing the needs and convenience of its customers.
I would appreciate it if you could take my feedback into consideration and explore alternative start times that would be more accommodating to customers.
As you know, business relies heavily on customer satisfaction, and I hope that you will take my concerns seriously.”
“Truworths scammed me into applying for an account. I was applying for a job opportunity and little did I know it was linked to their unseen account application. Only after which I was sent an email stating it was an application for them and now my credit score is messed up.”
“I went to pay R300 for my mother’s account and their sales lady Pamela put an extra zero in the machine making it R3000. I requested for a refund and their Supervisor Zayn refused and said any payments made towards the account cannot be refunded. Bloody thiefs!!”
“Stay away from Truworths ONLINE. The service is horrendous. I waited 19 days after running after them every day before I received my item. Even then when I got to the store I was told it wasn't there.
They do absolutely NOTHING about complaints and just send generic emails. They never bother to call a person even after many promises to do so.
They couldn't even read my order properly. I had to break it down line for line for them... and still they were confused.
When you receive an update that item is with courier, rather go back to bed because it stays with the courier for weeks on end. I used to love Truworths but their service is non existent. They don't give a hoot about complaints, you're just wasting your time. They have zero regard for their customers. ZERO. I have also encountered a lot of untrained staff lately. They roll their eyes in their head when you talk to them or they just start a conversation between themselves whilst you're talking. RUDE! Absolutely disgusted with Truworths!!!!!”
“Truworths online service is horrible. They'd say orders would be delivered within 5-7 days but a month would go by, even if you opt for collection at the store.”
“I purchased 2 tshirts as a gift from Truworths Pavillion on Saturday 28th Dec. Cashier had to pass a credit because she didn't take the discount into account. Reinvoiced and gave me only 1 till slip. Did not receive a credit
note. Washed the tshirts and it shrank in the wash. Visited store today for a refund. They couldn't find the credit that they did on Saturday. Gave me a gift voucher instead. Did not believe for a moment they couldn't find the credit note. This is the reason why I don't like shopping at Truworths.”
“Thank you Nontando at Truworths Customer service for your excellent customer service. I wanted to find out if there was any purchases made on my account without my consent. She confirmed and everything for me and I was put at ease that there all purchases were made by myself. I also had a higher than usual credit limit which I didn't understand and she managed to explain that that was what they call cushion limit. Overall she was very professional and she knew her stuff. Cudos to you Nontando. Kepp up the good work.”
“Bought 2 bottles of perfume online. They split it into 2 parcels. I received the sms for collectio. At the collection store they could only find 1 parcel. I had to go back to the store again for the 2nd. It contained the wrong perfume! I am imformed that I have to go back to the store a 3rd time costing me 3times the petrol and parking for their mistakes! Not on”
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“Good Afternoon, I had a wonderful experience at Truworths Carnival Mall on Sunday 17 November 2024. I needed to return a garment due to wrong size.
Judy the Admin Manager and Lerato the Sales Consultant were really so helpful and conducted their task with zest and very professionally.
It is rare to get great service and Truworths can be so proud of these two individuals. Well Done!”
“I bought a pair of black heels for work from Truworths online. I always shop at Truworths and the cloths and shoes are always great quality but not this time. The heels are not only uncomfortable, but they dig into your flesh, leaving it red, uncomfortable, bleeding and extremely painful. As an account holder I will be leaving this company to try others. I still have scars to from wearing those heels ONCE.”
“Ordered 20+ days ago and I've called truworths around 10 times to follow up and I have no feedback, but I've been billed for items I did not receive yet. All 10+ agents that I've spoken to were helpless. There's NO supervisor/team leader or manager support for clueless agents. I've spoken to Khanisa and Luleto who promised feedback, and promised a supervisor will call me before the close of business last week which obviously was a clear cut LIE.”
“I went to two of your stores in polokwane and I was very disappointed with what you are now selling. Especially Mall of the North polokwane. It like I was visiting Chinatown. Every thing looks cheap and unappealing. Who is your stylist nowadays. I am 66 years old and I have been your customer since but now I am contemplating to close the account. It is useless to keep it. After all I am old I no longer have use for it. I thought I was going to hold on to it for my grand children but na it is not worth it. What really happened to my favorite fashion house. The outline at Mall of the North is so confusing. Good luck and good bye. Mrs Pheme”
“I' am so so impressed about the service that I got from Miss Londy Masuku Truworths man Hazyview, she is having a best customer care, she deserves a promotion and Christmas bonus on December I am so I'm so impressed, I will recommend my friends because of the service I have received. Keep it up 👆
Thank you.”
“The online shopping on my phone is awful. It keeps going all the way back to page 1 if you go out of the screen for a while. They need to develop an app like Markham and foschini. I like truworths clothing a lot....but R550 for a button up work shirt made of same material as every other shop is daylight robbery. They barely have combo options besides two t-shirts sold in a pack. I do love you truworths....but it's 2024 ....be better”
“I just visited the Kenilworth Centre branch. I had a meeting at 09:30 and needed a shirt as my shirt got torn at work. They opened at 09:00 and a salesman by the name of Leon assisted me with all the options within seconds. He went beyond this and offered to steam my new shirt as it was slightly wrinkled. Amazing work young man. All staff members were very friendly and helpfull. Well done Truworths Kenilworth.”
