“Thanks to Nomfundo from truworths in Heidelberg CBD for helping me with getting a dress I like for a wedding . I went to store looking for a dress I could wear to a wedding and I didn't find any that I like so she suggested that I should search on the truworths website and she can order it for me. She went as far as asking for permission from her manager if she could get her cellphone so she can help me search online. We found the dress I like and she ordered it for me. Thanks a lot Nomfundo”
“Excellent online shopping and I always collect my order at the shop which works very well for me because they deliver everything at the same venue. So happy for in store collection. Thanks very much for the service”
“Roslyn Naidoo Is an asset to Truworths pavilion. She is the most friendly person I have come across in any of your truworths stores. She always goes the extra mile for me, always assisting me in finding an outfit for an occasion. Many thanks to Rosie for always being so helpful.”
“Please stop harassing your customers with non stop calls, no one is running away from their bills especially if you skip an installment, they will call you non stop with different numbers leaving you voicemails daily. I'm really disappointed in your service as a big international store you should know better. Try to call non stop if a customer skipped maybe 2 or 3 payments.”
“If there was a less than zero stars i would give it. The way they do things with online order is just wrong, i ordered two items after 2 weeks, they delivered one but the and the other item they indicate to me that i must call the courier company after i had received a message that it will be delivered soon, i needed the particular item for an event and the event passed before i could receive the item. the courier company they use is the worst, they took 5 days to deliver the item. I am so disappointed with their service no matter what i will never order form them again”
“I would like to thank Hazel for the great customer service she gave me.
I wasn't sure what to buy for my fiance on her birthday but she helped me to choose the right items.
Keep up with the good customer service, I will definitely come back to the store.”
“I would like to say a big THANK YOU to the Truworths Carlton Centre staff for their great ,fast , efficient and friendly service they always give me every time I go to the store. They make me feel welcomed and special.....Big up you to you all and keep up the good work....you incredible”
“I would like to thank Tania Hermanus from Truworths Kimberley for the excellent customer service I recieved from her! A happy customer all the way from Port Elizabeth. Thanks so much Tania much appreciated!!”
“Would like to rate Truworths plaza in nelspruit for their Services the are fast linient and those services desk kids are the best theres this boy who is humble it doesn’t suits him to work with hard customers like me but he handle my attitude great l was even ashamed the way his so polite l had them calling him Gerry”
“Terrible quality and terrible customer service
If I could rate less than 1 I would. Bought shoes from Truworths Greenacres, tried it on at home once and it felt uncomfortable. Took it right off and put it back in the box. Upon wanting to return them I get told the shoes can't be returned because there is a mark on one of the shoes. From trying it on once.. Says a lot about the quality of your shoes. Won't be purchasing anything from them again, and wouldn't recommend people waste their money there either.”
“I have received excellent service buying online for the first time!! Quality is awesome!! Truworths employees are friendly, helpful and professional! Thank you”
“Truworths clothes are great quality however I would advise anyone doing an online purchase to not have their items delivered to their home. I had order 6 items online and had them delivered on 6 different days and sometimes weeks apart. Their method of delivery needs to be reevaluated. People have jobs and when we asked for delivery it's due to convenience. How do you expect an individual to be available on 6 different days st different times.”
“I would like to take this opportunity and thank the service I received after checking for a coat. The item was only available in Mpumalanga Baberton Trueworths and a lady named Khabonina was able to help me out.
She explained process required and was very patient with me and able to answer all questions I had.”
“To everyone who shops online I would not advise you to do so with Truworths,I have purchased an item and gave my wife all the necessary documents to collect at Uzzi Festival Mall to my surprise they refused to give her my parcel cause they say rules have changed funny enough it was previously done I would send her to collect on my behave.They seem to be a trend with this kind of service at Festival Mall and the staff felt that they can't ever speak to me over the phone or take my call as well.The number listed for the store does not exist I'm really shocked with this kind of service from such a big company”
“I went to Truworths Ladysmith I wanted to do a layby but a lady named Mbali Khuzwayo offered me to open an account of which I don't like accounts but this lady explained to me the importance of having an account then I ended up taking more than one items Thank you very much I really appreciate your service it makes me to come more and more.”
“experiance so far with stores waiting for my non existent card criminal policies sees me closing this account with a smile and making sure others know they criminals in serivce policy and lies.”
