“I am very happy with the service I got from the store manager of EarthAddict in Highveld mall Lerato. She assisted me nicely with a smile. I came to exchange something and she didn't give me any problems. I will always come back for my exchanges from her store. Keep up the good work Lerato ☺️”
“poor service ever, i ordered online and received part 1 and 2 of my parcel. i did not receive part 3 but i got a massage stating that my parcel has been delivered. i sent emails also made phone calls with no respond.”
“I placed an order online 25 November, its 11 December and still waiting for my order! This was a birthday gift for someone very special to me. Her birthday was yesterday. I had to buy another gift with cash I didn't have!!!!
My issue was escalated last week. The consultant was going to return my call. I'm still waiting....”
“Very poor service... Been waiting for my order for more than 14 days now, only received one item why can't they just deliver all at once!! Never order online again.”
“I dont understand why they cant source all your orders and then deliver it.
It has been 8 days and I am still waiting on package 4🙄.
Poor delivery service system.”
“Truworths online is the worst online store I've ever come across! You will order online and be told after weeks that they can't source any items on the order.
This is the worst ever!”
“This is the the WORSE experience EVER!!!!!!!!!!
Its 8 days still waiting on my order.
Received only part of order on Thursday after I had to call numerous times.
On Thursday they promised I will receive part two of my order on Friday.
Yesterday when I phoned again they promised I will received it yesterday.
WILL NEVER PURCHASE FROM YOU AGAIN.
Please do get some tips from Edgars Online”
“Truworths N1city is the worst store ever!!! I walked in on Saturday (month end) the gal at the counter saw me coming to the desk, and walked away, I was not greeted by anyone , and I stood at the counter waiting for help. Fudge man , that people needs some serious training in how to deal with customers. There is just one young man who is super friendly and super fast on the register as well, pity I did not get his name, but he was not in the store at the time. N1city branch SUCK”
“I have just been reading all these bad comments about Truworths Online. I simply don't understand it. Most months I make multiple purchases in store and online and I have never had a problem in the 4 years of buying from Truworths. I love Truworths and the staff at Mall of the South. They're the best. 💕💯”
“Useless online store..bought something 8 fays ago and am still waiting for my order. You guys must learn (from Superbalist and Takealot) on how you should treat your customers.!!”
“Ezmieskha @ Truworths Cape Gate 546. Helped me so much with picking out shoes, amazing customer service, very friendly and went the extra mile. Would come back just for the service.”
“Truworths really needs to fix their online system,It keeps reloading so it is not possible to check out. These days very few people enjoy going into a shop thus preferring to rather shop online.”
“There is something wrong with their online platform?? It keeps reloading the page and you cannot finalise an order!! Been trying since yesterday on both my laptop and 2 different cell phone. The lady in store did not want to take my order on the phone (Hemmingways), and INSIST that I have to go and place the order IN the store in person! Now the one jean I wanted is OUT OF STOCK already!!”
