“The online shopping on my phone is awful. It keeps going all the way back to page 1 if you go out of the screen for a while. They need to develop an app like Markham and foschini. I like truworths clothing a lot....but R550 for a button up work shirt made of same material as every other shop is daylight robbery. They barely have combo options besides two t-shirts sold in a pack. I do love you truworths....but it's 2024 ....be better”
“My second online order states the item is sold and i will be credited.I go online on the sale, the same item is there for sake,sane size but more expensive.That is frustrating...”
“order made on the 23 July 2024 is still not delivered. following with the order number it states intransit on the Truworths online site and on the courier site(Rtt logistics) have been calling the courier company since last week ,been told the guy who had my parcel was involved in an attempted highjacking...sent an email to Truworths after calling with no availability (consultants were busy for a whole 15 minutes on the phone)...I am not getting any response or direction regarding my parcel.”
“Truworths is the pits. Their customer service is unprofessional and bad. Especially the one in Bedford Centre where the sales consultant was arguing about a price with me in front of clients. Very unprofessional that I was forced to buy something which I never wanted. Their marketing is bad and not clear. Will never go to the bedford store again. Terrible service. They should close down.”
“I went Truworths I Canal walk in Capetown bcz I lost my card someone help me in phone the block my card and account and iwant to use it ,plz guy help.”
“Please call when a delivery arrives or send a message. I received SMSs for 3 days straight at 8am stating my delivery would arrive that day and it was only delivered on the third day. Delivery was handed to my landlady with no communication or verification to me at all. At least it was passed on to me, but not everyone is so lucky. Am I supposed to sit outside and wait for 3 days for some of my items to arrive? I am still awaiting two items which I was expecting from reading the reviews before I made my order. The delivery person has completely ignored my instructions, I requested that delivery be made to my gate and not the main house. I have now at 8am the following day received a message that my items were delivered. Truworths, please read our reviews and improve this. I would rather pay a bit more for delivery and wait a bit longer to receive my items together and as expected according to the notifications. No proper way to track parcels so as to plan accordingly. PS; please add your panty sizing guide to the online store! Very few people would expect a M to fit a 105+ waist or is it just me??”
“Truworths really needs to fix their online system,It keeps reloading so it is not possible to check out. These days very few people enjoy going into a shop thus preferring to rather shop online.”
“Truworths clothes are great quality however I would advise anyone doing an online purchase to not have their items delivered to their home. I had order 6 items online and had them delivered on 6 different days and sometimes weeks apart. Their method of delivery needs to be reevaluated. People have jobs and when we asked for delivery it's due to convenience. How do you expect an individual to be available on 6 different days st different times.”
“Nothing went wrong!!. I was at Truworths Upington and they always give me the greatest service!!
My concern comes in with head office services and the distribution centre that sends out stock to the stores!!. You guys limit these stores potential by being able to display options and even though they receive so much boxes daily And they pack out in a nick of time but the stock options available ars still limited or the items are the same as the season from before. I think customers from Upington will enjoy buying local than always having the option to rather order online as the items you need is alway not available in the region!!
So send better options and stop limiting Truworths store potential!!!!”
“I placed an order more than 2 weeks ago and still nothing. I don't know what's happening and I can't track it.. Nothing. Website states delivery within 7 days..”
“Your app is really really slow, very frustrating plus your prices are exclusive of VAT, when you checkout there's VAT added...so LAME and poor...FIX your app ro be faster and include your VAT on the items prices coz we want to pay for what we see....sies man Truworths”
