TSM Aquatics Reviews

Name: TSM Aquatics
Address: 1 Enterprise Ct, Washington Township
Rating: 4.88

4.9 Rating 509 Reviews

97 %

of reviewers recommend TSM Aquatics

Company Reviews

Product Reviews

Metrics

4.9

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

TSM Aquatics 5 star review on 11th October 2024

Charles Thomas Gilroy

TSM Aquatics 5 star review on 28th August 2024

Anonymous

Anonymous // 01/01/2019

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“First time buyer, had a minor problem when my order arrived but 20 min later all was resolved, great customer service and very professional (Ray), thanks. Will buy again soon!”

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Posted 2 years ago

“Always 5 stars when buying from TSM. Been getting fish delivered to my home since 2016. My go to!”

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Posted 2 years ago

“Excellent experience. Absolutely no issues with any of the fish I purchased from TSM”

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Posted 2 years ago

“AWESOME company with EXCELLENT customer service!! Had a loss with 2 fish ordered and TSM made it right! TSM had no control over the loss and still compensated me for my loss! A++ company! Yellow Tang I ordered is a BEAUTIFUL fish!! Will be back for more future purchases!! Thank you from one happy customer!!”

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Posted 2 years ago

“Fish arrived in excellent condition, packaging was perfect.”

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Posted 2 years ago

“Fish always arrive well packed and in excellent condition!”

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Posted 2 years ago

“Perfect health and specimens as always”

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Posted 2 years ago

“Everything arrived in good shape, and well packaged.”

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Posted 2 years ago

“I’m am very happy and confident when purchasing from TSM and it will be the only place that I get my aquatic fish. Prices are fair and delivery is on point.”

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Posted 2 years ago

“I’ve worked with the great people at TSM for a few years and I have never been disappointed. In fact, I am ecstatic and thankful for Ray, Josh, and Alicia. Please continue to offer the high level of care and service that you do. No one else in the industry matches it.”

TSM Aquatics 5 star review on 19th March 2022

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Posted 2 years ago

“Excellent fish and customer service! Fish always eat within hours of receiving them. TSM will always be one of my go-to places for quality, quarantined livestock!”

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Posted 2 years ago

“Blue Tang was perfect, well fed, beautiful. Thank you”

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Posted 2 years ago

“My place to get healthy quarantined fish.”

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Posted 2 years ago

“Excellent packaging. Internal temp was reasonable on arrival. Fish was in excellent condition. We’ll worth the small premium.”

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Posted 2 years ago

“My fish arrived healthy and eating right out of the bag. It was packaged well, and everything was still warm despite February shipping in NewEngland. Email response time from customer service is not great, but a phone call is quickly answered. This was my second order with TSM and I will again. I highly recommend TSM for your fish.”

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Posted 2 years ago

“Fantastic customer support and quick shipping.”

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Posted 2 years ago

“All the fish came in looking extremely healthy and plump unlike my local fish stores around me. After acclimation their colors are super vibrant and immediately ate pellets, mysis and nori. Prices are a bit high but the quality of the fish ar by far the best I've personally seen.”

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Posted 2 years ago

“The best value out there hands down! Healthy fish at a fair price!”

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Posted 2 years ago

“The overall experience was good. The fish received was healthy and in good condition. However, when I placed the order, it asked me to pick a delivery date. However, I didn’t receive any shipping update on the selected delivery date. The next day I did get an email stating that the fish was going to be ready to be shipped the next day. The fact that they are calling the shipping date as delivery date is misleading and also they should ensure that the delivery dates displayed are accurate.”

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Posted 2 years ago

“Absolutely terrific experience! Healthy fish, acclimation process a cinch! Can’t say enough about TSM!”

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Posted 2 years ago

TSM Aquatics is rated 4.9 based on 509 reviews