TSM Aquatics Reviews

Name: TSM Aquatics
Address: 1 Enterprise Ct, Washington Township
Rating: 4.88

4.9 Rating 509 Reviews

97 %

of reviewers recommend TSM Aquatics

Company Reviews

Product Reviews

Metrics

4.9

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

TSM Aquatics 5 star review on 11th October 2024

Charles Thomas Gilroy

TSM Aquatics 5 star review on 28th August 2024

Anonymous

Anonymous // 01/01/2019

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“poor customer service. they will not answer phone or return your phone calls or emails. placed a 900 dollar order wanted to make changes but they would not return phone call so im stuck with a 990 dollar gift card they will not refund money. ive tried many times calling they just ignore my phone calls.”

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Posted 3 years ago

“Large healthy fish... thank you!”

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Posted 3 years ago

“Fast replies to email and another fantastic healthy fish”

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Posted 3 years ago

“High quality, disease free fish. I’ve placed multiple orders and will continue to do so.”

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Posted 3 years ago

“I purchased all my fish from TSM , and it’s safe to say I will always only buy livestock from them , all the fish I have picked up we’re disease free as advertised healthy , colorful and even the so called “expert “ level fish were eating a variety of foods straight out of the bag! Thanks TSM!”

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Posted 3 years ago

“Excellent quality livestock and customer service as always. Well deserved reputation as the best online retailer for aquatic life.”

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Posted 3 years ago

“Absolutely amazing!”

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Posted 3 years ago

“Great to be able to get quarantined fish even if you have to pay a little more. Looking forward to you reopening to the public.”

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Posted 3 years ago

“Excellent customer service and top quality products.”

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Posted 3 years ago

“Waiting to place my first order, but the fact they offer such quality fish this is a no brainer. Plus the discounts they offer time to time are hard to beat on gift cards.”

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Posted 3 years ago

“Professional knowledgeable and dependable”

TSM Aquatics 5 star review on 15th September 2021

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Posted 3 years ago

“Hands down the best experience with buying top quality, quarantined fish! I have made several purchases from TSM and they are my "go to" for all of my aquarium livestock. Couldn't be happier with the excellent customer service, outstanding marine selection and quality of fish!!”

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Posted 3 years ago

“First time customer and couldn’t be happier. TSM made sure we got all the fish we asked for and all are healthy and happy.”

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Posted 3 years ago

“TSM is the absolute best. Quality healthy properly quarantined livestock. Delivered on time and packaged well. Excellent knowledgeable customer service as well.”

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Posted 3 years ago

“Awesome Communication, Very pleasant to deal with. Fish arrived fat and healthy.”

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Posted 3 years ago

“This isn’t my first order from TSM and it won’t be my last order. TSM provides the quality and product that you NEED.”

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Posted 3 years ago

“This is going to be my go to fish supplier going forward! Amazing communication and willing to bend over backward to get me the healthiest fish on my schedule. They held my fish an extra week as I was going to be out of town - they worked with me on switching one of my fish for a larger specimen since I was worried about my current tank inhabitants being too aggressive. Fish arrived in excellent health and eating. Fat and happy!”

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Posted 3 years ago

“I don’t want to leave a bad review as your customer service is great. I did however run into issues. I know some things are out of your hands. Of the 5 fish on my last order 3 of them died within 24 hours. They were put in a system with about 25 other peaceful fish that have all gone through my own quarantine tank in the past year and I have not had a single death in that system in the past 8 months or so. To be clear I do lose fish all the time (probably a third) in quarantine but once they make it through they have been good to go in my main system which is where these guys went. (2 of the fire fish and the coral beauty did not make it)”

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Posted 3 years ago

“Was very quick to respond to question that had prior to purchase. And the fish that I received was in great health and looked amazing.”

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Posted 3 years ago

“Amazing customer service! The staff was great and attentive to my needs. The fish came in great condition. The package was very well prepared. When added the fish to display tank they went for food right away. A couple things I would say would be beneficial to us a customer, sometimes we don't need it want multiple fish and the minimum order total is not great we are already paying for the shipping. Also have a way to real-time request fish instead of waiting for them to add to inventory. Other than that this company is amazing.”

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Posted 3 years ago

TSM Aquatics is rated 4.9 based on 509 reviews