TSM Aquatics Reviews

Name: TSM Aquatics
Address: 1 Enterprise Ct, Washington Township
Rating: 4.88

4.9 Rating 508 Reviews

97 %

of reviewers recommend TSM Aquatics

Company Reviews

Product Reviews

Metrics

4.9

Based on 508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

TSM Aquatics 5 star review on 11th October 2024

Charles Thomas Gilroy

TSM Aquatics 5 star review on 28th August 2024

Anonymous

Anonymous // 01/01/2019

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“Always great customer service and excellent fish”

TSM Aquatics 5 star review on 30th September 2023

Helpful Report

Posted 1 year ago

“I received my order and everything was in great condition. I love your web site. Thanks”

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Posted 1 year ago

“First time buying fish from an online vendor, and I'd use TSM again. I chose them based on a recommendation for pre-QT'd fish as I don't have space for a QT setup. They were responsive when I reached out with a few questions. Fish and corals arrived on time and were well-packed and healthy. It's been 36 hours and fish are very active and eating well. Corals have good polyp extension. Would recommend TSM and hope to use again in the future. My main feedback to TSM is to update your acclimation guide. It says fish are shipped at 1.026 but they arrived at 1.020 (which makes sense but please update your site).”

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Posted 1 year ago

“Just set up a Red Sea 425 G+ and ordered my first fish, 3 Pajama Cardinals, from TSM. The next day they were swimming around the tank and eating. I'm very pleased & will be ordering from TSM again.”

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Posted 1 year ago

“The fish arrived in time. They were packed very well, and already eating well. Thank you!”

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Posted 1 year ago

“Ordered a Gem Tang at an affordable price. He came to me safe and sound, fat and healthy and eating well. I’m overjoyed after reading your quarantine process and will for sure be making more purchases from TSM”

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Posted 1 year ago

“Everything arrived on time and healthy. Prices were fair considering they not only QT'd everything for me, but they we able to extend my delivery by a weeks since I was going on vacation and wanted to make sure I was home observing my new arrivals.”

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Posted 1 year ago

“Yellow Wrasse arrived alive perfectly fine & perfectly packed just waiting for him to come out of hiding :)”

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Posted 1 year ago

“Ordering was easy, the Maculosus came as described and the picture was accurate. I only have had the fish for 24 hrs, and he is pretty skittish right now. He's still settling in. Overall I am pleased with my first time TSM purchase.”

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Posted 1 year ago

“Excellent customer service. fish quality is outstanding. Most of my 300 g aquarium stocked with their fishes. Full QT is definitely worthwhile.”

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Posted 1 year ago

“This was the first time we ever ordered fish online. We are relatively new (one year) mixed reef tank owners. Josh was very helpful in answering all our initial questions promptly and patiently. We ended up ordering a Foxface Lo, and Josh/staff made sure he ate pellets OK. The fish was shipped across country to California overnight. He was in his stress color when he arrived, and we were concerned. But Josh assured us this was normal for this breed. Sure enough, after being acclimated and introduced to the tank and being scrutinized by some very curious tangs we have, he colored up to normal and ate pellets and frozen mysis. He is doing just fine now and hanging out with our school of Chromis!! I highly recommend TSM for your online purchases!”

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Posted 1 year ago

“Zoas arrived in perfect condition. Could have used a slightly larger bag for easier removal.”

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Posted 1 year ago

“Purchased two purple tangs advertised as 3.5 to 4.5 inches. One arrived in good health the other not so much. Both were over 5 1/2 inches long. It is impossible to manage tank inhabitant additions in a thoughtful manner if your sizing is unreliable. One tang is in decent health the other remains in antibiotics. Was expecting an experience more consistent with my previous purchases from TSM. Especially considering that I paid more for quarantined fish.”

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Posted 1 year ago

“The fish I recieved were packaged very well and made it perfectly. Fat, healthy, and happy! And amazing customer service”

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Posted 1 year ago

“All was a good experience.”

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Posted 1 year ago

“Moving forward, I will only buy fish from TSM. Their prices and selection on fully quarantined fish are exceptional. Thanks TSM!”

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Posted 1 year ago

“Bought a small blue tang from TSM that unfortunately ended up passing away in quarantine. Communication was great and they were able to send another identical fish they had quarantined and ready to go. The first 1.5ish days in my tank, I wasn’t able to see much of the tang because it was no where to be found hiding somewhere deeeeep in the rocks. I expected the worst and thought the guy would be a goner, too scared to come out and eat. To my surprise, it slowly started poking its head out and by day 3 started eating like a complete pig. No signs of disease or ich as is common with non-quarantined blue tangs and he’s pacing the tank and warming up to his new home like a champ. The increased cost of these high quality fish is 100% worth it. Thank you guys!”