TSM Aquatics Reviews

Name: TSM Aquatics
Address: 1 Enterprise Ct, Washington Township
Rating: 4.88

4.9 Rating 509 Reviews

97 %

of reviewers recommend TSM Aquatics

Company Reviews

Product Reviews

Metrics

4.9

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TSM Aquatics is the Bomb! The fish I received from TSM were superb healthy specimens. I had the pleasure of talking to a TSM representative on the phone and experienced exemplary customer service. Waiting for the fish to finish quarantine requires some patience but you know what they say,, good things come to those who wait.”

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Posted 3 years ago

“Beautiful fish, arrived in great shape and doing well so far. Worth the wait!”

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Posted 3 years ago

“All the fish that we received are healthy and great conditions”

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Posted 3 years ago

“I have been working with marine fish for a long time. It is not often that I am impressed with a company and the quality of their fish. The fish I ordered were held for me due to some unforeseen circumstances, and TSM worked with me for what was best for me as well as the fish. Particularly when trying to source broodstock for aquaculture purposes, the quality of fish it is extremely important.I was beyond impressed with the fully quarantined fish that arrived at my doorstep. I can recommend TSM without hesitation, and I look forward to ordering from them again soon.”

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Posted 3 years ago

“Great communication, great shipping, and beautiful, healthy fish”

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Posted 3 years ago

“Healthy livestock, and great service.”

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Posted 3 years ago

“I am very impressed with TSM Aquatics and will definitely be purchasing from them again. Communication was great, packaging was great and I received a beautiful fish. He/she is very healthy and ate right away. Thanks so much!”

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Posted 3 years ago

“The fish showed up in perfect condition, all of them are eating, have really nice color and the perfect size.The packaging was a heavy-duty Styrofoam container, with heat packs, and all the fish were double bagged with lots of water. The reason for 4 stars is that one fish didn’t make it threw quarantine, so I didn’t receive that fish. I thought they purchased multiples of the fish you requested for that reason, so that was vary disappointing. I will purchase fish from there again.”

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Posted 3 years ago

“Fantastic experience”

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Posted 3 years ago

“Excellent customer service!!!”

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Posted 3 years ago

“Always healthy & happy fish, eating right away. Best online source for fish, you know that they're healthy!”

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Posted 3 years ago

“Excellent communication, best packaging, and extremely heathy fish!”

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Posted 3 years ago

“I purchased two frags. a Purple Rim Green Montipora capricornis Which was Grey when I picked it up about a week ago It hasn’t changed much it’s very sad looking. I had made a previous purchase when you were still allowed in the facility it was a bird’s nest since I was able to see what I was buying I got a great piece that’s still flourishing. I can’t help but think since you can’t enter the store anymore I paid them to take there garbage away Very disappointed”

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Posted 3 years ago

“I ordered twice - one in early and the other in mid December. I asked for both orders to be shipped together and the earlier order delayed to ship the same time as the latter. No confirmation if my request was possible. Both orders were to be shipped on January 20. I still haven't heard word of shipment by January 27 so I emailed them. Due to several weather related delays, fish didn't go out till February 9. Out of 3 fish I ordered, they couldn't find one of them for some reason. Cost of fish was promptly refunded. Fish came on February 10 (basically 2 months after ordering), fat, healthy, and eating the next day they were in the tank. Overall communication could be better but the quality of fish were excellent.”

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Posted 3 years ago

“The fish are wonderful and knowing that they are safe to put in it is GREAT! Will only order from here for now on. Thank you TSM!”

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Posted 3 years ago

“I will make sure to stock my tank with strictly tsm fish from now on.”

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Posted 3 years ago

“The true test of a company is how they perform when things go wrong. I purchased a large Scribbled Angelfish from TSM. Fish arrived fat & healthy. However, for the first few days, she was swimming erratically and wouldn’t eat. I reached out to TSM to try and troubleshoot. After sending a video and some back and forth communication, we figured out I had a small stray current running through my tank. Not strong enough to shock me, but enough for my multimeter to pick up. I added a ground probe, took out the faulty pump and voila! Scribbled is absolutely crushing everything I throw at her. They even went as far as responding after hours. Definitely a return customer, thanks again for all your help!”

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Posted 3 years ago

“Great place to buy fish and inverts! Fish looked super healthy and all are doing great. Would definitely buy from again.”

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Posted 3 years ago

“Amazing fish great packaging everything arrived top notch and healthy will be ordering from here in the future”

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Posted 3 years ago

“I would like to say very friendly staff.Both fish came in with no problems.Thanks again.”

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Posted 3 years ago

TSM Aquatics is rated 4.9 based on 509 reviews