TSM Aquatics Reviews

Name: TSM Aquatics
Address: 1 Enterprise Ct, Washington Township
Rating: 4.88

4.9 Rating 508 Reviews

97 %

of reviewers recommend TSM Aquatics

Company Reviews

Product Reviews

Metrics

4.9

Based on 508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

TSM Aquatics 5 star review on 11th October 2024

Charles Thomas Gilroy

TSM Aquatics 5 star review on 28th August 2024

Anonymous

Anonymous // 01/01/2019

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“Livestock arrived in perfect condition and ate some pellet food right away while in quarantine.”

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Posted 2 years ago

“The only place I buy fish from. Always healthy and eating.”

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Posted 2 years ago

“Second time ordering from TSM. Fish came healthy and in very good condition. You can have full confidence purchasing from TSM.”

TSM Aquatics 5 star review on 14th May 2022

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Posted 2 years ago

“Fish arrived on time, in good shape, and eating within minutes of full acclimation. Great as always, thanks guys!!”

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Posted 2 years ago

“You'll get what is promised!”

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Posted 2 years ago

“Good communication, healthy fish, fast shipping. Overall great place to work with.”

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Posted 2 years ago

“The Copperband arrived super healthy and has had no issues eating prepared food. Couldn’t be happier.”

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Posted 2 years ago

“I couldn’t be happier with my order. Fish came looking great !!!!!! Thank you TSM Aquatics!!!!!!”

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Posted 2 years ago

“Excellent livestock and service from TSM yet again, despite my adding another fish to my order after I had already checked out. I trust TSM not just for quality livestock, but to protect the lovelies that I already have from any infections or parasites.”

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Posted 2 years ago

“Everything arrived alive and healthy. The fish were fat and happy and eating within hours of arrival. Will be doing lots of business with TSM in the future.”

TSM Aquatics 5 star review on 23rd April 2022

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Posted 2 years ago

“Top notch customer service and top notch fish! I’ve managed to keep fish that I previously could not due to these guys diligence in quarantining. Will continue to do business with these guys for stocking my reefs!”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“My first experience with TSM has been fantastic. Great communication, great packing and shipping, and great fish!”

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Posted 2 years ago

“The delivery of the fish was very confusing. I had to pick the day they ship the fish not the day I was to receive the fish, which is different from every other online store I have ever used. Leading to me wasting extra days off of work. The customer service was terrible. When I showed frustration I was told to take my business elsewhere by the owner(Ray), even though the next day the picking of the delivery date process was changed on the website to fix the the problem I had. Weird way of saying I was right. Luckily the blue hippo tang I received(named Ray) is pretty healthy and has been in the tank for 3 weeks. All in all, the fish seems healthy but due to terrible customer service I will be taking my business elsewhere per Ray's request.”

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Posted 2 years ago

“The fish arrived well packed, healthy and began eating a couple hours later after the lights came on and got settled in. I like the fact you use ups over fed ex, they can sit the box 📦 down following the instructions on the box😁”

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Posted 2 years ago

“The fish I received are fantastic and this is my second order. All fish ate within the first few hours of being introduced. The only issue I have is that on my most recent order, I had a orange back fairy wrasse that was canceled and refunded for some reason. I wasn't notified until the order was already prepared for shipment. I would've love to have substituted for another wrasse as there were others I liked. Other than that, the fish have been excellent.”

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Posted 2 years ago

“I received my purple tang yesterday and so far it is doing very well...looks healthy and is eating. Shipping was on time and the packaging was thorough. Communication from TSM was great.”

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Posted 2 years ago

“Great packaging.Arrived on time and in the tank within an hour. Very high quality fish moving and eating immediately. Very pleased customer”

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Posted 2 years ago

“First time buyer, had a minor problem when my order arrived but 20 min later all was resolved, great customer service and very professional (Ray), thanks. Will buy again soon!”

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Posted 2 years ago

TSM Aquatics is rated 4.9 based on 508 reviews