TSM Aquatics Reviews

Name: TSM Aquatics
Address: 1 Enterprise Ct, Washington Township
Rating: 4.88

4.9 Rating 515 Reviews

97 %

of reviewers recommend TSM Aquatics

Company Reviews

Product Reviews

Metrics

4.9

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have purchased many times before with no issues. This time however the fish arrived almost dead as the bag water temp was too low. Should have shipped with more hot packs. The fish never recovered and I had to process a DOA request unfortunately.”

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Posted 2 years ago

“I can’t believe I paid $119 for a total starved mandarin, he died within 12 hours”

Helpful Report

Posted 2 years ago

“The delivery of the fish was very confusing. I had to pick the day they ship the fish not the day I was to receive the fish, which is different from every other online store I have ever used. Leading to me wasting extra days off of work. The customer service was terrible. When I showed frustration I was told to take my business elsewhere by the owner(Ray), even though the next day the picking of the delivery date process was changed on the website to fix the the problem I had. Weird way of saying I was right. Luckily the blue hippo tang I received(named Ray) is pretty healthy and has been in the tank for 3 weeks. All in all, the fish seems healthy but due to terrible customer service I will be taking my business elsewhere per Ray's request.”

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Posted 2 years ago

“poor customer service. they will not answer phone or return your phone calls or emails. placed a 900 dollar order wanted to make changes but they would not return phone call so im stuck with a 990 dollar gift card they will not refund money. ive tried many times calling they just ignore my phone calls.”

Helpful Report

Posted 3 years ago

TSM Aquatics is rated 4.9 based on 515 reviews