Tucann Reviews

Name: Tucann
Address: ., ., victoria
Rating: 4.59

4.6 Rating 155 Reviews

90 %

of reviewers recommend Tucann

4.6

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

381

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best swim shorts ever. Worst customer service/ order processing ever. Returns are complicated, take a month or more to process and your exchanged item will be wrong.”

Helpful Report

Posted 1 year ago

“I'll give 2 stars for the swimmers which seem to be ok if not a bit loud in the design department. As for the customer service and delivery, they get zero. I would suggest they get their act together with these things. You don't lecture a customer making enquiries as to where their delivery is by reminding them of your dodgy 'terms and conditions', which of course favour tucann at every turn and not the customer. No apology and lots of running around from me with them and their courier to get a parcel in 7 business days. And if I hadn't spend 2 hours sending notes to tucann and their courier I still wouldn't have the goods. So many similar review issues about delivery and this business. I don't recommend due to their online only business model.”

Helpful Report

Posted 1 year ago

“We love the products but the service has been less than stellar. I've been trying to return for a diff size for weeks and NO response. 5 emails and 1 attempt at chat and nothing!”

Helpful Report

Posted 3 years ago

Tucann is rated 4.6 based on 155 reviews