“The service is absolutely disgusting every time you order click and collect they always lose your order and you never end up with your order what's the point in ordering if you never get the goods you order I recommend you do not buy from TU clothing from Sainsburys”
“Paid for next day delivery. Item didn't arrive. Took numerous phone calls and emails for them to say the system is in limbo and they'll refund my money in 7 days. Shocking!”
“To begin with, I placed a click and collect order a week ago and it still has not arrived at the store. I have no idea when it’s coming and I was astounded that they didn’t give me a day to select, like Asda do. Therefore, if you want something soon, do not use TU.
Another ridiculous thing was that after five days of placing the order, they emailed to tell me one of the item was not in stock. Why allow customers to order and pay for something if it is no longer in stock? Why are other stores able to list things as out of stock, but Sainsbury cannot?
Appalling service. I would never order again.”
“Did not receive my child’s school uniform when I paid for a next day delivery. My child has no uniform on the first day of school. No customer service available to contact. Rubbish!!! Bring my money back!!!!”
“charge me a paid postage that they sent me
They sent me a paid postage then when they received my return, they decided to charge me for the return postage. a staff called Beth returned my email with stinky arrogance.
Never shop again!”
“Ordered several Tu items of footwear for my three-year old through Argos click and collect at Sainsbury. I had to return a few of these back to Argos via the same store. My refund never arrived. I had to spend close to one hour on the live chat to attempt to get back the money rightfully owed to me. And even then when the refund eventually came through it was short of £12. I then had to attempt live chat again, which because of the appalling system just kept getting rejected. I persisted and one hour later I have been told I will get my owing £12 – time is to tell on that. At no point was there an apology for the inconvenience. If you don’t mind wasting hours of your life trying to claim back refunds, then go ahead and shop with this store. I certainly won’t shop with them again”
“Clothes are very old fashioned and colours are awful! Why can't they follow in Asda or Tesco footsteps and cater for younger people with more trendy clothing and brighter colours.c”
“Bought men’s under pants which seemed small on size and a very difficult flyhole to navigate. Was told no refund if hygiene strips were removed . Fair enough but on a three pack of men’s underpants and a three pack of ladies knickers not one hygiene strip on .Told tu on line but they ignored what I was saying . Fair enough but I will not shop here again.customer service terrible . Jennifer Robson”
“Yesterday, i ordered new shoes for my son who desperately needed them for school. Paid next day delivery and the order still hasnt even left the warehouse 28 hours later. When you pay the high price for next day, you expect it to arrive the next day! Will be contacting customer services for a refund.”
“WARNING!
If you want to order Tu clothing online, be sure to check if the item is available with Argos first because Sainsburys/Tu will charge a £3 fee if you collect any order costing less than £2O but if you collect the same order from Argos, a fee is NOT payable.
An absolutely bonkers, and unfair, policy.”
“I purchased some jeans I have all the time the length of the jeans are Different and the men’s so 2 size 12s are different you
Told customer service back in That’s not good enough because I have to go in and take them home and try them on again and then take him back and with all this going on in the world at the moment you don’t be in and out of everywhere so Sainsbury’s need to get their act together if they want to sell close I need to do it right and quality control before I send it out absolutely disgusting”
“Poor quality material in general, of the 6 items that I have purchased 5 have gone to the clothes bank
after a couple of wears.
Yes they are cheap, but you can see why.”
“Ordered through Argos on a Thursday and chose delivery for the following day. Nothing arrived. Contacted customer services who refunded delivery charge and advised courier would email on the Monday. Week later, no email or parcel. Have requested refund but no response so far. Will NEVER order again.”
