TUI UK NewsRoom Reviews

“ They refused the change me to another hotel, to give a refund so I could food elsewhere or to speak to the hotel. ”

“ On return, I emailed Tui and asked that they agreed- so far, so good! Their email said they would send another communication with a link to provide payment details to receive the refund but, 10 days later, nothing had arrived. ”

“ This company is complicit in defrauding their customers of their rightful refunds following delayed flights. ”

“ I cancelled the holiday and was told it can take 7-14 days for the refund. ”

“ Tui's NOT ALL INCLUSIVE as IMPLIED Booked ALL INCLUSIVE holiday in Rhodes, been to the same Hotel for 15 years as Half Board, brilliant Hotel, great staff, however this year I did ALL INCLUSIVE, it was far from ALL INCLUSIVE, complained to Tui on my return to UK, in my opinion basically appalling customer service, what was included in ALL INCLUSIVE was so minimal and fragmented we ended up having to pay for our meals and drinks every day, running into an unexpected cost of about £600, Tui refused to refund ALL INCLUSIVE charge, despite it not being used, I requested they forward my complaint to the office of the CEO, my request was not simply declined but REFUSED. ”

“ Absolutely appalling customer service. Still waiting for a refund for a holiday they cancelled! Told lie after lie on 6 different calls. They do not know what they are doing or saying! Never book with Tui! ”

“ 

We were offered £20 per person (we found out later the party next to us were offered £30 per person) as a refund to take alternative seats that we have booked and paid for. ”

“ Lack of empathy, so disrespectful and overall awful experience! Wouldn't recommend it to the anyone! In the end were moved back to the area we booked but still not what we paid for! We got some refund but our holiday was ruined by this situation. ”

“ Some weeks later a refund from TUI appeared in the bank - no explanation accompanying it. ”

“ We met the rep, who tried to fob us off with a free trip instead of a refund, they were persistent and we agreed to think about it overnight, She never returned! I went ont the Tui app and raised a complaint whilst still on holiday, when we returned home, I contacted them and they said complaints are taking longer, they replied after 95 days to say we did have the right room. ”