“There was a 5 month delay in delivery and the communication from Tuin was poor.
When I came to erect it, There was some badly made logs which I had to eventually alter myself after getting no response from the technical support for over a week.
Absolutely awful experience”
Hi Jonny,
I'm sorry you have not received a reply to your review sooner, this is being looked into. Sadly, we have only recently been given access to do this.
We’re very sorry to hear about your experience. A five-month delay and poor communication are unacceptable, and we completely understand your frustration. We also regret that you had to make alterations yourself due to unresolved support issues. Your feedback is invaluable, and we will work to improve both our communication and product quality.
If there is anything I can now help with, please email me, charlie@tuin.co.uk
Kind regards,
Charlie from Tuin
