TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.57

4.6 Rating 908 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I paid for a simple lease form and need to make a change in deposit amount. TurboTenant would not allowed to make a simple change. Any attempts via bot are not successful and no telephone number to contact. Attempted to upgrade to required another $99. A total scam.”

Helpful Report

Posted 1 year ago

Hi Leonard - I'm sorry to hear that you were disappointed with our platform! We appreciate your feedback and understand that some restrictions can be frustrating. However, I noticed that one of our support specialists was able to help you with your inquiry and it seems like you were able to make the changes you wanted in the end. We hope you reconsider your review after your conversation with our Support team. But if you have any additional questions or concerns, feel free to email us at support@turbotenant.com, and we'll help you out ASAP!

Posted 1 year ago

“Great platform”

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Posted 1 year ago

“I am just starting to use this app, and so far, it's good. However, I signed up for a premium and don't know why it keeps asking me to apply for a premium to access other services or to avail of a discount for renter screening; I already paid for a premium. I am unsure if it's just a glitch in the app system.”

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Posted 1 year ago

Thank you so much for the five-star rating of TurboTenant! I'm glad to hear that you are having an overall positive experience with the app. We'd love to dig into the issue you're experiencing with the Premium subscription- please send an email to Support@TurboTenant.com so our team can investigate further.

Posted 1 year ago

“Excelente service”

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Posted 1 year ago

Thank you for your 5 star rating of TurboTenant, Silvia!

Posted 1 year ago

“Very easy all in one”

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Posted 1 year ago

Thank you so much for the amazing 5-star rating, Simon! We're so happy TurboTenant makes it easy to manage your rental in one place!

Posted 1 year ago

“This application is not reliable, Lease option keeps showing errors, No customer support to help fixing issue,”

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Posted 1 year ago

“In general, the system is functioning well. However, the main concern is that the app and web versions have significant differences. Additionally, the app lacks user-friendliness and it is unclear why the home page contains marketing and unrelated content, particularly for subscription accounts. It would be more beneficial to prominently display the "renters" page instead of having users search for this specific section.”

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Posted 1 year ago

Thank you for the 4-star rating, Mario! We appreciate your honest feedback about the app and web versions of TurboTenant. We care about ensuring our users have the best experience possible so anytime you have thoughts for improvement, feel free to send an email to Support@TurboTenant.com. Thanks again for the review!

Posted 1 year ago

“You changed the website from the last time I used it. It took me some time to figure out how to reply to leads. I like the website. I would like to do a video, but thus far I haven't figured out how to do it.”

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Posted 1 year ago

“🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂”

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Posted 1 year ago

“highly recommend love the customer service & the communication definitely will be back”

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Posted 1 year ago

“Had a tenant having issues signing a lease. I emailed customer support but danny seemed more concerned about closing the support call instead of helping me or the tenant”

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Posted 1 year ago

“Terrible customer support. Terrible app. Constantly getting errors on the app when trying to pay. They processed my payment twice after showing an error and the payment not going through the first time. Then I get told they will not reverse the second payment. DO NOT TRUST TURBO TENANT WITH YOUR MONEY!”

Helpful Report

Posted 1 year ago

Thank you very much, Kelly, for taking the time and effort to share your experience with us. We apologize for the trouble you had to go through with our customer support, our app, and for processing your payment twice despite the error. We are truly sorry and assure you that we take our customers’ feedback seriously. It would be extremely helpful if you could share us more details about your experience, which areas do you think need improvement, and how can we make things better in the future. Once again, thank you so much for your review and trust. We are grateful for your feedback and look forward to improving our service.

Posted 1 year ago

“Don't use this service. I applied for an apartment using it and the landlord wasn't able to view the application nor was I after submitting it. I ended up having to re-submit a second application via email. Then TurboTenant refused to refund me or acknowledge that there was an access error.”

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Posted 1 year ago

“Fast and very good service.”

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Posted 1 year ago

“Thank you for your help renting my place. I truly appreciate it.”

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Posted 1 year ago

“Best $99 I have ever spent, saves so much time and paperwork. I recommend to anyone who has rentals to use this.”

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Posted 1 year ago

Thank you for your 5-star rating, Jason! We're so glad to hear that TurboTenant is making it easy to manage your rentals! Thank you for your support!

Posted 1 year ago

“Absolutely 💯”

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Posted 1 year ago

“Appreciate being allowed to post ad!”

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Posted 1 year ago

“Love how easy the app is to use.”

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Posted 1 year ago

“A scammer used turbo tenants to appear as the actual owner of a property. Scammed me out of $1500”

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Posted 1 year ago

Thank you for making us aware of a fraudulent listing on TurboTenant. We understand how important security is, and take allegations of fraud very seriously. Can you please reach out to support@turbotenant.com with the suspected fraudulent listing so we can investigate and take any necessary action?

Posted 1 year ago

TurboTenant is rated 4.6 based on 908 reviews