TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 972 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“In general, the system is functioning well. However, the main concern is that the app and web versions have significant differences. Additionally, the app lacks user-friendliness and it is unclear why the home page contains marketing and unrelated content, particularly for subscription accounts. It would be more beneficial to prominently display the "renters" page instead of having users search for this specific section.”

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Posted 1 year ago

Thank you for the 4-star rating, Mario! We appreciate your honest feedback about the app and web versions of TurboTenant. We care about ensuring our users have the best experience possible so anytime you have thoughts for improvement, feel free to send an email to Support@TurboTenant.com. Thanks again for the review!

Posted 1 year ago

“You changed the website from the last time I used it. It took me some time to figure out how to reply to leads. I like the website. I would like to do a video, but thus far I haven't figured out how to do it.”

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Posted 1 year ago

“The only down side is having to wait until the next day to speak to a live person.”

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Posted 1 year ago

Thank you for your review, Yesenia! I appreciate you letting us know you would prefer immediate phone support instead of pre-scheduled calls. Keep in mind, our Colorado-based Support Team provides live chat to our Premium Plan subscribers within your Landlord Portal so you can get connected with a live person within minutes. You can get in touch with the team using the little blue chat bubble at the bottom right of your TurboTenant account. Thanks again for your review!

Posted 1 year ago

“Doing Good but still could not find a Tenant.”

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Posted 1 year ago

Thank you so much, Muhammad, for your 4-star rating of TurboTenant! We appreciate your feedback and we understand that it can be difficult to find tenants in this market - we are here to help, so please don't hesitate to reach out if we can assist!

Posted 1 year ago

“Your guys are very great.”

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Posted 2 years ago

“I'm still new to using the system that's why I gave you 4 stars. I had some issues at the beginning, but I was able to manage a solution.”

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Posted 2 years ago

Thanks for the review, Cesar! We hope we'll earn that 5th star from you as you get more comfortable with using TurboTenant! You might want to check out our onboarding webinar for insight on using the landlord portal (register or watch here: https://www.turbotenant.com/webinars/turbotenant-onboarding-webinar/). And, you can always touch base with our Colorado-based Customer Support team via email at Support@TurboTenant.com for additional assistance! Thanks again for the review!

Posted 2 years ago

“I think Turbo Tenant is a great platform for individual landlords like myself. Turbo Tenant has a lot of reputable affiliates who they share your listing to get optimum results.”

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Posted 2 years ago

Thank you for your kind review, Karen! I'm very pleased that you think TurboTenant is a great platform for individual landlords, and I appreciate your acknowledgment of TurboTenant's reputable affiliates which contribute to its success. Let us know how we can earn that 5th star!

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

Fereidoun, thank you for your kind 4-star rating of TurboTenant! We're so glad to hear that it was very helpful for you, and we appreciate the time you took to leave feedback. Thank you!

Posted 2 years ago

“I am enjoying it so far”

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Posted 2 years ago

Hi Gloria, thanks for your review! Happy to hear you are enjoying TurboTenant so far - Let us know how we can earn that 5th star.

Posted 2 years ago

“Turbo tenant has made life easier for homeowners to rent out home without having to hire realtors. You can advertise, review prospective tenants, and track documents. You can also create a lease and collect rent payments.”

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Posted 2 years ago

Thanks for the review, Saiky! We're happy to hear TurboTenant is making it easier to manage your rental, and would love to know how we can do better to earn that 5th star.

Posted 2 years ago

“works as it should”

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Posted 2 years ago

Thank you for the review, Hedy. If there's anything we can do to earn that 5th star in your rating, please let us know!

Posted 2 years ago

“Very good service.”

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Posted 2 years ago

Thank you for your review, James! Let us know if there's anything we can do to earn that 5th star!

Posted 2 years ago

“I like to be in contact with others doing the same like me and interchange information and tips. Help us with that please”

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Posted 2 years ago

Thanks for your review of TurboTenant! You can find tips on being a landlord in our blog at turbotenant.com/blog. If you have questions about using TurboTenant, you can always reach out to our Colorado-based support team via email at Support@TurboTenant.com.

Posted 2 years ago

“I only have one unit and I used TT for marketing, and the application process and am now using the rent collection feature. Everything was pretty easy to figure out for my first time. The only problem I had was that when I stopped marketing the ad stayed on some of the sites for a good week after and had my phone number on them causing me a lot of wasted time fielding these calls. The bottom line, I will use them again next time.”

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Posted 2 years ago

“I like your website a lot”

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Posted 2 years ago

“Easy to navigate leads. Listing as described does not translate well to other affiliated rental searching websites.”

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Posted 2 years ago

“I would love if we can separate invoices amongst different addresses. It's either all or one, and sometimes I need it to be on 2 or more. A multiple choice option would be nice. Would also like a reoccurring late fee. Right now only 1 late fee is assessed, but would be nice to accumulate until payment is made (ie $25 due first day late, $50 due 2nd day late, etc.).”

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Posted 2 years ago

Hi Jonathan, thanks for your review! We're always working to improve our services, so thank you for the feedback, and we'll share this with our product team.

Posted 2 years ago

“Only wish is to shorten the time to process payments. Between Turbo Tenant and bank, the processing time is routinely a week.”

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Posted 2 years ago

Hi Joni, thanks for your review! Our standard ACH bank transfer processing time is 5-7 business days, and our ACH bank transfer with the premium subscription plan takes 3-5 business days. If you wish to receive rent payments in less than 3 business days, your tenant can choose the Debit/Credit card payment but there is a 3.49% convenience charge. Here's the link for more info: https://support.turbotenant.com/en/articles/4522996-how-long-do-rent-payments-take-to-process

Posted 2 years ago

“This system is a lifesaver. I'm saving a lot of time on advertising and screening tanants now.”

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Posted 2 years ago

Thanks for your review, Darryl! Please let us know how we can earn your 5-star review :)

Posted 2 years ago

“I like about it except it takes too long to deposit the rent into the account.”

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Posted 2 years ago

Hi Melissa, thanks for your review! Typical ACH direct deposits take 5-7 business days to process and 2-3 business with our premium plan. If you require a faster deposit, your tenant can choose to pay with a credit/debit card for a 3.49% convenience charge. For more information on our payment processes, please visit this link: https://support.turbotenant.com/en/articles/4522996-how-long-do-rent-payments-take-to-process

Posted 2 years ago

TurboTenant is rated 4.6 based on 972 reviews