TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.57

4.6 Rating 908 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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English

“I love entering in expenses quickly as they occur. The scheduled ACH transfer for tenants is easy. Sending them bills for reimbursement on utilities is easy. The lease was pretty strait forward. The payments in the app could use some work- send me to the website each time. Basic accounting for less $ would be nice. Being able to edit the lease instead of losing your work if you want to go back and add something was a little frustrating not being able to toggle back and forth. Overall a great app. I’ve told two of my investor friends about it.”

Helpful Report

Posted 6 months ago

Thank you for your review and for recommending our app to your friends! We're glad you find features like expense entry, ACH transfers, and billing straightforward. We appreciate your feedback on the payment process and lease editing; we're working on improving these aspects to enhance user experience. If you have further suggestions or need assistance, our customer support team is here to help. Thank you for helping us improve!

Posted 6 months ago

“Scam! Beware! Asks for all your personal info, government id, mortgage documents etc just for listing the property for rental. I'm not borrowing any money or credit card or opening bank account to provide them all these info.”

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Posted 6 months ago

Thank you for your review. We understand your concerns regarding the request for detailed documentation. Please be assured that our requests for additional documents are only made when our security system identifies a need for more information to verify the property details accurately. This is a standard procedure aimed at ensuring the legitimacy and safety of all listings on our platform. If you have any further questions or need assistance, our support team is always available to help via email at support@turbotenant.com.

Posted 6 months ago

“So good that I know I couldn’t manage my rental properties without TurboTenant. Thank you !”

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Posted 6 months ago

Thank you so much for your amazing 5-star rating of TurboTenant! We truly appreciate your feedback and are thrilled to hear that you find our platform so valuable for managing your rental properties. Thank you once again for your support and for choosing TurboTenant. We look forward to continuing to exceed your expectations in the future!

Posted 6 months ago

“I have been a loyal user of TurboTenant for over 2 years and apparently they changed their policies on using their platform. Now I cannot use their software to list my properties unless I allow applicants to submit applications before they even speak to me as the landlord or even fill out a pre-screener! They now will not let me market any of my properties as I was able to for the last two years because I identify as a "broker"? Very disappointing to say the least as to what this company has come to. Basically you can't use their services unless you as a landlord are creating revenue for them by allowing unqualified applicants to submit applications. Then when I try to get assistance it take 7+ hours to hear back? Horrible service, I will be moving onto your competitors. I hope your team is happy that you lost a loyal client. I would give 0 stars if I could.”

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Posted 7 months ago

Hi Levi. Unfortunately, due to costs and syndication partnerships, properties associated with accounts primarily used for marketing aren't currently being syndicated through TurboTenant. We regret any inconvenience this may have caused and are sorry to hear of your decision to look for other services. We value your time with us and wish you the best in your future endeavors!

Posted 6 months ago

“Customer seems very busy based on their short and cold responses. Unfortunately, I cannot recommend them for property management. They didn't want to provide me a contact number”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback. We sincerely apologize if our communication did not meet your expectations. We aim to make every client feel supported and valued. For those looking for an enhanced level of service, our premium membership includes VIP phone support for an additional fee. This service allows us to schedule calls at your convenience, helping us address your needs more effectively. We would appreciate the opportunity to discuss this option further with you or explore other ways we can better meet your needs. Please feel free to reach out to us directly via live chat or at support@turbotenant.com. Thank you.

Posted 7 months ago

“it was a good plan & user friendly app.”

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Posted 7 months ago

Hi Peter. Thank you for your 4-star rating of TurboTenant! We truly appreciate your feedback and are glad to hear that you found it to be a good plan and a user-friendly app. If you have any further questions or suggestions, please don't hesitate to reach out to us!

Posted 7 months ago

“TurboTenant offers great value. I use it to pre-screen tenants, and I use their application too. I use the Lease for my state (PA) and the payment portal for deposits and rents. When I run into any difficulty the CS response is always same day. Next I plan to try out the Showings Schedule. Give TT a try!”

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Posted 7 months ago

Hi Jeffrey. It's great to hear you've found value in TurboTenant, from pre-screening tenants to managing payments seamlessly. Your satisfaction with our customer service is particularly rewarding to us. We're excited for you to try the Showings Schedule next. Thanks for recommending us, and remember, we're here to help whenever you need us!

Posted 7 months ago

“There are some slight changes I’d like to see in the ease of use of the app. But it has changed the way I manage my properties!”

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Posted 7 months ago

Hi Cathy. Thank you for sharing your valuable feedback with us! We're thrilled to hear that our app has transformed the way you manage your properties. We are always looking for ways to improve and make our app even more user-friendly. Could you share more details about the specific changes you'd like to see? Your insights are crucial for us to continue enhancing our services. Please feel free to reach out with any suggestions or questions you may have. We're here to support you every step of the way!

Posted 7 months ago

“This has been a lifesaver to property management and to list rentals. I am still finding all of the useful tools and has made finding forms, drafting a lease and marketing apts a breeze. The rent collection was a little clunky at first and one time it got transferred to the wrong account but its all been fixed and their chat/customer support is great as well!”

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Posted 7 months ago

We're thrilled to hear that TurboTenant has become a valuable asset in streamlining your property management process, Janipher! Ensuring a smooth, user-friendly experience is our top priority, and your feedback on the improvement and effectiveness of our chat/customer support is greatly encouraging. We're continuously working to enhance our platform and services, so if you discover more ways we can support your needs or have any further feedback, please don't hesitate to reach out.

Posted 7 months ago

“We love using this software for tenant screening, document signing, rent collection and tenant communication.”

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Posted 7 months ago

Thank you so much for giving us a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you love using TurboTenant for tenant screening, document signing, rent collection, and tenant communication. It's great to know that our software has been instrumental in streamlining and simplifying your rental processes. We're here to make your experience even better, so please don't hesitate to reach out if you have any further questions or need assistance. Thank you again for your support!

Posted 7 months ago

“Turbotenant is great as a basic software. It's definitely better than the Google Sheets, which is how I was managing previously. For the cost, I would definitely recommend Turbotenant. I would pay more though to have some of the quirks of the website fixed and improve their UI. Customer service has been very responsive, and usually ends up with 'we will put that in the suggestion box for the developers'. I don't know if any of my requests will get fulfilled, but we'll see! I gave it a 4/5 overall becuase I think it's a valuable tool that could become a very valuable tool with some updates in UI (make it more customizable)/Security (Turbotenant does not log you out after a long period of being open in your browser)/etc.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your thoughts and experiences! We're delighted to hear that our platform has provided a significant upgrade and that you find the value we offer to be worth recommending. Your feedback regarding the desire for improvements in our user interface and additional features, such as enhanced security measures like automatic logouts after periods of inactivity, is invaluable. We're always looking for ways to refine and improve our software to meet the evolving needs of our users, and suggestions like yours are crucial in guiding these enhancements. While we strive to implement user suggestions wherever possible, we understand the importance of clear communication about which features are being considered or developed. We're committed to transparency and continuous improvement, and your input is a vital part of this process. It's also encouraging to hear that you've had positive experiences with our customer service team. We take pride in being responsive and helpful, even if the immediate answer is to forward your suggestions to our development team. Please rest assured that your feedback is taken seriously and considered as we plan future updates!

Posted 7 months ago

“Turbotenant has been great! Works great to manage multiple properties as well as the professional look of digital signatures for my tenants!”

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Posted 7 months ago

“Scam! Beware! Asks for all your personal info over the internet....then asks for money!!...????...I wouldn't trust it! There's no mention of a fee up front! Shady! Why is there no customer service today? Not ever when you are investing thousands of dollars in your biggest life expense!?....your home!? It's a shame today! It's degrading!”

Helpful Report

Posted 7 months ago

Hi Linda. We are genuinely sorry to read about your frustrations and concerns. It's crucial for us to clarify that our property management software is built to offer a comprehensive, secure, and user-friendly experience for property owners and managers, at no initial cost. Our core version is entirely free, enabling users to manage their properties efficiently without any financial commitment. For those who seek to expand their capabilities and access advanced features, we provide a Premium version for an annual fee. This option is designed to enhance your property management experience, offering additional tools and services that cater to more complex needs. We aim for full transparency about our pricing model and strive to communicate this clearly on our platform and through our user agreements. We understand the importance of trust and transparency, especially in managing such significant assets as properties. Please rest assured that protecting your personal information and providing a secure environment for all our users is our top priority. Regarding your concerns about customer service availability, we sincerely apologize for any inconvenience you've encountered. Our customer support team is here to assist you through multiple channels: via email at support@turbotenant.com and through our live chat feature. We are committed to providing timely and helpful support to ensure you have the best experience possible with our software. We greatly appreciate your feedback, as it is crucial for us to continually improve and ensure we are meeting the needs of our users. Should you have any more questions or require further assistance, please do not hesitate to reach out to us directly.

Posted 7 months ago

“I have not had a single interest from client in my one month experience with TurboTenant. It would be hard for me to give a good review to this website. To tell the truth, it was a waste of money and time.”

Helpful Report

Posted 8 months ago

Hi Sourav, thank you for reaching out and expressing your concerns about not receiving leads on your rental property. We understand how crucial it is to have your property seen and engaged with by potential tenants, and we're here to help ensure that happens. To address your concerns and help put you on the right track, we highly recommend reaching out to us via chat or email at support@turbotenant.com. By doing so, we can conduct a thorough investigation into your specific situation, research the issue, and apply the best practices to enhance your listing's visibility and appeal. Our goal is to ensure that your property reaches as many potential tenants as possible. Please don't hesitate to reach out to us. We're committed to supporting you and ensuring that your rental property gets the attention it deserves. Together, we can work towards increasing your leads and finding the right tenants for your property!

Posted 7 months ago

“Very good supportive information Really glad to be a member Thank you”

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Posted 8 months ago

Hi Ricky. Thank you so much for your positive feedback. We’re thrilled to hear you’re happy with our service and found it to be beneficial. Our team is dedicated to providing high-quality service and support, so it's rewarding to see our efforts reflected in your experience. If there’s anything more we can do for you, please let us know!

Posted 7 months ago

“Awesome landlord platform, tracks everything for you! Would highly recommend!”

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Posted 8 months ago

Thank you so much, Ann, for your amazing 5-star rating of TurboTenant! We truly appreciate your feedback and are thrilled to hear that you think our platform is an awesome landlord platform that tracks everything for you. Your recommendation means a lot to us! Thank you again for your support, and please don't hesitate to reach out if you have any further questions or feedback.

Posted 7 months ago

“Great app. Very professional keeps up with the newest law and regulations as needed for landlords.”

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Posted 8 months ago

Thank you so much for your fantastic 5-star rating, Luis! We greatly appreciate you taking the time to share your positive feedback about TurboTenant. We are delighted to hear that you find our app great, professional, and up-to-date with the latest laws and regulations for landlords. We strive to provide the best tools and resources to make your landlord experience seamless and efficient. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you once again for choosing TurboTenant!

Posted 7 months ago

“I love Turbo Tenant you truly make it so easy for me to find the perfect tenant! Thank you!!”

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Posted 8 months ago

Dear Roxanne, thank you so much for your amazing 5-star rating of TurboTenant! We truly appreciate your kind words and are thrilled to hear that our platform is making it easy for you to find the perfect tenant. Your satisfaction means everything to us, and we are committed to providing you with the best experience possible. Wishing you continued success with TurboTenant!

Posted 7 months ago

“Turbotenant is an excellent software with excellent customer support. Turbotenant provides a great service for landlords like myself. The software meets all my expectations for purchasing, renting, selling, investing,supporting my tenants and managing my properties.”

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Posted 8 months ago

Dear Nathan, thank you so much for giving TurboTenant a 5 star rating! We truly appreciate your kind words and positive feedback. We are thrilled to hear that you find TurboTenant to be an excellent software with excellent customer support. Your satisfaction is our top priority, and we will continue to work hard to ensure that TurboTenant remains the best software for all your landlord needs. We appreciate your support!

Posted 7 months ago

“Helps in getting my vacant rental rented quickly.”

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Posted 8 months ago

Dear Pamela, thank you so much for taking the time to give TurboTenant a 5-star rating! We greatly appreciate your feedback and we're thrilled to hear that our platform has helped you in getting your vacant rental rented quickly. If you have any more questions or need any assistance in the future, please don't hesitate to reach out. Thank you again for your kind words and for choosing TurboTenant!

Posted 7 months ago

TurboTenant is rated 4.6 based on 908 reviews