TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 943 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 943 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Incorrect information on property listing, applied to a property I was never able to actually live at because it was listed incorrectly, turbo tenant refused to issue me refund or do anything to resolve this error on both their end and with the landlord”

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Posted 1 year ago

Hi Kieran, we're genuinely sorry to hear about your frustrating experience, and we apologize for any inconvenience you've encountered. Unfortunately, per our terms of service, fees are non-refundable once an application is submitted. TurboTenant does not manage property listings and if the landlord has mismanaged their listing in any way, they are fully responsible and should be contacted directly. If you have any other questions, please do not hesitate to contact us at support@turbotenant.com.

Posted 1 year ago

“It's a good program”

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Posted 1 year ago

“A great software that assists me with my rentals.”

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Posted 1 year ago

Thank you for your review! We're incredibly grateful for your feedback and delighted to know that our service met your expectations.

Posted 1 year ago

“Had a lots of interests threw turbo tenant great place to list your property for rent we use them again. Thanks”

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Posted 1 year ago

We're so happy to hear that you had so many interests come through TurboTenant. Thank you once again for choosing our services, and we look forward to serving you in the future!

Posted 1 year ago

“One tenants reversed payment caused all my other properties payments to be deposited late. Also meaning the owners receive their money very late. So bad for business. Even though their money was retrieved right away from my account, I still had to wait…….My goodness”

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Posted 1 year ago

“WORST SITE EVER!!! I've asked countless times why when i have turbotenant open on my phone does it need to have access to my microphone? There is no reason for the website to need access to my microphone. If i leave the webpage open in my browser in the background it shows that it is using my microphone and Bluetooth. Also according to my landlord he is limited to what he can allow and not allow for payments to be set up. I would suggest if your landlord requires you to use this software you find yourself another landlord because this software is terrible. Maybe someone will contact me and answer my questions and concerns i have about this software but I'm not holding my breath.”

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Posted 1 year ago

Hi Eric - we don't, never have, and have no plans to require any kind of microphone access to use our software. This sounds like it may be a device setting for you, or possibly when you're messaging your landlord they're asking for attachments like photos or videos? Our platform does not require microphone access. You can reach out to our team at support@turbotenant.com and they'd be happy to further address your concerns.

Posted 1 year ago

“The auto pay system does not work as smoothly as it should. After not receiving payments made by tenants I had to reach out to find out why. I had already provided the needed information to valid the account and started receiving payments then all of a sudden stopped. Danni was able to communicate and help - but even after that, received another request for the same information that was previously sent.”

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Posted 1 year ago

Sorry to hear you had difficulty in our system, Joseph! Let us know if we can help at support@turbotenant.com and we're happy to dig in and see what's causing the error.

Posted 1 year ago

“Good platform to get rental out to public”

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Posted 1 year ago

We're glad that you find TurboTenant a good platform to get rental out to the public. We appreciate your feedback!

Posted 1 year ago

“Nice user interface and awesome free features!”

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Posted 1 year ago

Thank you for your 5-star review! We're incredibly grateful for your feedback.

Posted 1 year ago

“Love the app, very user friendly!”

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Posted 1 year ago

“Excellent. Posts.”

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Posted 1 year ago

“You make being a landlord easy and seamless. Thank you!”

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Posted 1 year ago

Thank you for your 5-star review! We're incredibly grateful for your feedback and delighted to know that our service met your high expectations.

Posted 1 year ago

“Never had an issue with Turbo. I love the sites that the listings are uploaded to. The response is great. My only problem is when I deactivate the listings some sites take more than 72 hrs or more sometimes to take it down and I just let people know it can take a while.”

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Posted 1 year ago

“Tried many different software and believe I have found the best so far. I would be in complete love with the software if they had a better accounting program. Right now I use turbo tenant for all my rental needs and quick books for my accounting. Thank you for doing a great job, at a great price.”

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Posted 1 year ago

Thank you for your thoughtful review and for choosing our software. We appreciate your support and look forward to continuing to serve your rental management needs!

Posted 1 year ago

“Very helpful and user friendly”

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Posted 1 year ago

“These people promise to ask for 40.00 to find us a tenant, we paid , no calls ans started to take 20.00 dollars a month without our permission please not not give them any of your information. What a mistake.stay away please”

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Posted 1 year ago

Hi Willie - I'm sorry to hear you were disappointed with our platform! I don't see any record of you chatting or emailing our team, but we would love to help you sort out any issues you're having. If you email us at support@turbotenant.com, we'll help you out ASAP!

Posted 1 year ago

“I paid for a simple lease form and need to make a change in deposit amount. TurboTenant would not allowed to make a simple change. Any attempts via bot are not successful and no telephone number to contact. Attempted to upgrade to required another $99. A total scam.”

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Posted 1 year ago

Hi Leonard - I'm sorry to hear that you were disappointed with our platform! We appreciate your feedback and understand that some restrictions can be frustrating. However, I noticed that one of our support specialists was able to help you with your inquiry and it seems like you were able to make the changes you wanted in the end. We hope you reconsider your review after your conversation with our Support team. But if you have any additional questions or concerns, feel free to email us at support@turbotenant.com, and we'll help you out ASAP!

Posted 1 year ago

“Great platform”

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Posted 1 year ago

“I am just starting to use this app, and so far, it's good. However, I signed up for a premium and don't know why it keeps asking me to apply for a premium to access other services or to avail of a discount for renter screening; I already paid for a premium. I am unsure if it's just a glitch in the app system.”

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Posted 1 year ago

Thank you so much for the five-star rating of TurboTenant! I'm glad to hear that you are having an overall positive experience with the app. We'd love to dig into the issue you're experiencing with the Premium subscription- please send an email to Support@TurboTenant.com so our team can investigate further.

Posted 1 year ago

“Excelente service”

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Posted 1 year ago

Thank you for your 5 star rating of TurboTenant, Silvia!

Posted 1 year ago

TurboTenant is rated 4.6 based on 943 reviews