TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 943 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 943 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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“Very easy all in one”

Helpful Report

Posted 1 year ago

Thank you so much for the amazing 5-star rating, Simon! We're so happy TurboTenant makes it easy to manage your rental in one place!

Posted 1 year ago

“This application is not reliable, Lease option keeps showing errors, No customer support to help fixing issue,”

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Posted 1 year ago

“In general, the system is functioning well. However, the main concern is that the app and web versions have significant differences. Additionally, the app lacks user-friendliness and it is unclear why the home page contains marketing and unrelated content, particularly for subscription accounts. It would be more beneficial to prominently display the "renters" page instead of having users search for this specific section.”

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Posted 1 year ago

Thank you for the 4-star rating, Mario! We appreciate your honest feedback about the app and web versions of TurboTenant. We care about ensuring our users have the best experience possible so anytime you have thoughts for improvement, feel free to send an email to Support@TurboTenant.com. Thanks again for the review!

Posted 1 year ago

“You changed the website from the last time I used it. It took me some time to figure out how to reply to leads. I like the website. I would like to do a video, but thus far I haven't figured out how to do it.”

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Posted 1 year ago

“🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂”

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Posted 1 year ago

“highly recommend love the customer service & the communication definitely will be back”

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Posted 1 year ago

“Had a tenant having issues signing a lease. I emailed customer support but danny seemed more concerned about closing the support call instead of helping me or the tenant”

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Posted 1 year ago

“Terrible customer support. Terrible app. Constantly getting errors on the app when trying to pay. They processed my payment twice after showing an error and the payment not going through the first time. Then I get told they will not reverse the second payment. DO NOT TRUST TURBO TENANT WITH YOUR MONEY!”

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Posted 1 year ago

Thank you very much, Kelly, for taking the time and effort to share your experience with us. We apologize for the trouble you had to go through with our customer support, our app, and for processing your payment twice despite the error. We are truly sorry and assure you that we take our customers’ feedback seriously. It would be extremely helpful if you could share us more details about your experience, which areas do you think need improvement, and how can we make things better in the future. Once again, thank you so much for your review and trust. We are grateful for your feedback and look forward to improving our service.

Posted 1 year ago

“Don't use this service. I applied for an apartment using it and the landlord wasn't able to view the application nor was I after submitting it. I ended up having to re-submit a second application via email. Then TurboTenant refused to refund me or acknowledge that there was an access error.”

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Posted 1 year ago

“Fast and very good service.”

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Posted 1 year ago

“Thank you for your help renting my place. I truly appreciate it.”

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Posted 1 year ago

“Best $99 I have ever spent, saves so much time and paperwork. I recommend to anyone who has rentals to use this.”

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Posted 1 year ago

Thank you for your 5-star rating, Jason! We're so glad to hear that TurboTenant is making it easy to manage your rentals! Thank you for your support!

Posted 1 year ago

“Absolutely 💯”

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Posted 1 year ago

“Appreciate being allowed to post ad!”

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Posted 1 year ago

“Love how easy the app is to use.”

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Posted 1 year ago

“A scammer used turbo tenants to appear as the actual owner of a property. Scammed me out of $1500”

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Posted 1 year ago

Thank you for making us aware of a fraudulent listing on TurboTenant. We understand how important security is, and take allegations of fraud very seriously. Can you please reach out to support@turbotenant.com with the suspected fraudulent listing so we can investigate and take any necessary action?

Posted 1 year ago

“They charged me one time $100 and it was just for one month, I didn’t get any tenant. Never again with this Company”

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Posted 1 year ago

Sorry for the confusion, Deyanira. Our Premium Plan is an annual subscription, so you can continue your search for your next tenant. If you have questions on using TurboTenant, please feel free to reach out to our team at Support@TurboTenant.com.

Posted 1 year ago

“Potential renters did not like the cost of the application fee so I had to take their Zillow application.”

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Posted 1 year ago

Hi Brad! Thanks for the review of TurboTenant! We really appreciate the feedback. One thing to note, a lot of landlords that use that site (rhymes with "pillow") end up using our applications & screening report. As the landlord, you can require renters to use a specific application when screening as long as you require the same of all interested tenants. If you have any questions about our customizable rental application, feel free to reach out to our Colorado-based Support Team at Support@TurboTenant.com.

Posted 1 year ago

“Nothing to say”

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Posted 1 year ago

Thanks so much for your 5 star rating, Sonia! We really appreciate it!

Posted 1 year ago

“Total ripoff! After paying them for the premium subscription, I haven't been able to log in to my account for months. I complained and asked for a refund for $99, and never able to receive one. Buyers beware!”

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Posted 1 year ago

Thank you for your review, Rose. I see you contacted Customer Support on May 10th, and Daisy indicated the email address you provided is not linked to a Premium Plan subscription. We didn't receive any further messages from you beyond that. We would like to get this resolved for you, could you please reach out to our team again at Support@TurboTenant.com? Thank you!

Posted 1 year ago

TurboTenant is rated 4.6 based on 943 reviews