TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 972 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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“Don't use this service. I applied for an apartment using it and the landlord wasn't able to view the application nor was I after submitting it. I ended up having to re-submit a second application via email. Then TurboTenant refused to refund me or acknowledge that there was an access error.”

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Posted 1 year ago

“A scammer used turbo tenants to appear as the actual owner of a property. Scammed me out of $1500”

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Posted 1 year ago

Thank you for making us aware of a fraudulent listing on TurboTenant. We understand how important security is, and take allegations of fraud very seriously. Can you please reach out to support@turbotenant.com with the suspected fraudulent listing so we can investigate and take any necessary action?

Posted 1 year ago

“They charged me one time $100 and it was just for one month, I didn’t get any tenant. Never again with this Company”

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Posted 1 year ago

Sorry for the confusion, Deyanira. Our Premium Plan is an annual subscription, so you can continue your search for your next tenant. If you have questions on using TurboTenant, please feel free to reach out to our team at Support@TurboTenant.com.

Posted 1 year ago

“Total ripoff! After paying them for the premium subscription, I haven't been able to log in to my account for months. I complained and asked for a refund for $99, and never able to receive one. Buyers beware!”

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Posted 1 year ago

Thank you for your review, Rose. I see you contacted Customer Support on May 10th, and Daisy indicated the email address you provided is not linked to a Premium Plan subscription. We didn't receive any further messages from you beyond that. We would like to get this resolved for you, could you please reach out to our team again at Support@TurboTenant.com? Thank you!

Posted 1 year ago

“I used to use Turbotenant as my preferred method to list a property; now, I use Zillow. I used to receive several leads a day using the app because it posted directly to facebook market place. Now i get one or two a week. I can no longer use Turbotenant to for Facebook marketplace and Facebook doesn't seem to like interfacing with Turbotenant because I cannot get it to function properly. My ads keep getting blocked or banned when I use the link. Now the app doesn't appear to be messaging leads the way it used to. It used to be so simple, now it feels like the app is broken. I only see the prescreening option and not the leads or messages tab on the app. I can see lead or messages online using a PC but not the app. When I am able to text, it goes directly to imessages instead of the messages in the app like before. So any texting history is lost in the app when you have several people using the same login to check and reply to leads. I really wish it would go back to the way it was originally started. One of my leads was not delivered to me until 24 hours later.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback. Facebook Marketplace has recently updated its policies, so we no longer offer direct integration with our listings on TurboTenant. As it relates to your messaging concerns, we would love to have more information about what you're experiencing. Could you please send a message to Support@TurboTenant.com so we can troubleshoot further? Thank you again for your review!

Posted 1 year ago

“Unprofessional customer service. I sent in verification docs to prove ownership and they banned my account without even telling me why the document wasn't sufficient. If you are a larger real estate company, I'd be careful to not waste your time. It feels like if you're not a small owner, they could care less if you use the site. I'll continue to pay for Appfolio given this experience.”

Helpful Report

Posted 1 year ago

Thanks for your review, Anthony. It's true- we are geared toward independent landlords and we require specific documents for proof of ownership when using TurboTenant. The documents you provided to our security and fraud team were not sufficient to verify ownership, and therefore your account was suspended as part of our fraud prevention efforts. We intentionally do not disclose the reason for denying verification, as that would help fraudulent users get around our security protocols. We wish you the best of luck!

Posted 1 year ago

“If I could give a Zero, I would. In a nutshell: TurboTenant has insultingly horrendous customer service. Up until today, I had what I thought to be an approved account - mind you, a tenant had already submitted their security deposit (~$6K), which as accepted into the account 2 weeks ago. When I signed on to simply check my account balance, I received a message that said "access denied" and an email to contact for additional support. Not thinking much of it, I emailed the provided account, and received an absurdly vague response saying " Unfortunately, we won't be able to activate your account to accept rent payments through TurboTenant." Again, the security deposit of roughly $6K was already in my account. Shockingly, I received no explanation of why my account was disactivated, or how, if possible, I would be receiving my security deposit back. As you could imagine, I was now rather surprised, considering I hadn't been notified by TurboTenant of any change to my account status (I doubt they would have said anything unless I contacted them first), so I emailed them again trying to get more information. Here was their response: "My name is XXXX and I am with the Payments Team here at TurboTenant. At this time, we conducted a review of the information you provided and denied your request to utilize rent payments through our platform. This decision is final and will not be reversed" Again, no reasoning behind the decision or acknowledgment of what happened. Had I not emailed them first to find out what was going on, I have no idea how I would have received information of my account status change. Moreso, they instead felt the need to preemptively tell me that this "decision" was "fina and will not be reversed"......Um ok? Thanks? 1. Where is this "decision" coming from? 2. When were you going to let me know? Only after I had emailed the basic support email contact? 3. Where is my security deposit? But instead of answering any of these seeminly basic questions of any decent company who provides customer service, thank you for letting me know that your decision was already final, as if that helps my situation whatsoever. TurboTenant has insultingly low disregard to basic customer service. A phone number to call or a more detailed explanation of where the security deposit is in real time would have been the bare minimum expected of basic business decency and service. All around just embarrassing stuff from this company.”

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Posted 1 year ago

Thank you so much for taking the time to tell us about your experience with TurboTenant. Our payments team reviews payment accounts several times - from the time payments are requested, to when the first payment is submitted, and at various points throughout your rental cycle. We intentionally do not provide additional details to our fraud prevention methods. As mentioned in your conversations with Customer Support, an auto-generated email was sent to you upon denial of the payments request on May 12. Additionally, your tenant’s payment has been refunded and they should see that refund reflected on their bank statement within 5-10 business days. Thank you again for your review.

Posted 1 year ago

“Bait and switch pricing; raised prices 70% in 1 year. I signed up because it was reasonably priced at $59/year in 2022. I moved all of my tenants to their payment system (not a small task) across 7 properties and this year, without them notifying me, they raised prices 70% to $99/year, all while adding ZERO functionality since I joined. This company is unethical and I'm moving my business to Stessa, who offers 4.81% APY bank accounts, a nearly identical rent collection system, and handles all of my expense tracking for $190/year. Avoid these guys. They are just another VC backed bait and switch product with zero ethics. They will lock you in at low, unsustainable prices and then, once you are in their ecosystem, they will raise their prices the minute they get pressure from their VC to start making money.”

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Posted 1 year ago

Thank you for your review, Carson. It's true, we did recently change the price of our Premium Plan subscription to $99/year. We've also bulked up the Perks of Premium to accompany this change. In the last year, we've added boost marketing, unlimited bank accounts, faster deposit payouts, live chat & phone support. You'll receive an email about your subscription renewal 30 days before your current subscription ends in June. We would love to hear more about your experience with TurboTenant, and your thoughts on the Premium Plan. You can send an email anytime to Support@TurboTenant.com.

Posted 1 year ago

“I have not received one inquiry to rent my coach home”

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Posted 1 year ago

Thank you so much for writing in, Thomas, and for sharing your experience with TurboTenant. We really appreciate your feedback. For assistance with your rental listing and online marketing, you can reach out to our Colorado-based Customer Support team via email at Support@TurboTenant.com.

Posted 1 year ago

“No access to someone that can assist immediately and my issue has yet to be resolved”

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Posted 1 year ago

We appreciate you taking the time to leave us a review and understand that you did not have access to someone that could help you immediately. Can you please send an email to Support@TurboTenant.com with more details about your experience? Thank you and we look forward to assisting.

Posted 1 year ago

“Turbo Tenant is a scam. The Apartment we tried to rent was a scam. After we paid Turbo Tenant and we were approved for the apartment, they tried to get us to sign a lease agreeing that if they sold the property we would move out of a one year lease in only thirty days. Turbo Tenant 100% sided with the landlord and refused a refund. I was able, through my credit card company to get a 100% refund. Now we are trying to get them to refund my girlfriends $55.00. Evidently I was not the only one scammed by these fraudsters. If you call them out they will claim you have violated their terms of service and block you. How is that for customer service? You were warned!”

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Posted 1 year ago

Thank you for your review, Michael. As we mentioned in response to your last public review a couple of months ago- TurboTenanat is the third-party software that a landlord can utilize to market and manage their rental properties. We do not own or manage any of the properties listed on our site. It is not unlikely for a landlord to include provisions as to the potential of a home sale, and in the future I recommend you discuss the lease terms with the landlord before applying. We wish you the best in your home search.

Posted 1 year ago

“Turbo Tenant does NOT VERIFY that a poser is in fact the OWNER or REGISTERED AGENT for a property to be listed. A scammer stole my pictures and all my information and claimed to be the owner, posting fraudulently on TURBO TENANT. TURBO TENANT postings go out to many other sites thus multiplying the scammer's reach. Within 24 hours, the fictious posting was taken down, but not before a person SHOWED UP ON MY TENANT'S DOOR WANTING TO SEE THE FAKE LISTED APARTMENT. The innocent victim immediately went to the local police and I reported to the FBI. BEWARE and STAY AWAY from TURBO TENANT!”

Helpful Report

Posted 2 years ago

Thank you for your review. I see our Customer Support Team has suspended access to the user's account, and have removed the fraudulent listings from our syndication feed. We appreciate you reporting this bad actor, and are continuously working to improve TurboTenant for landlords and renters.

Posted 2 years ago

“RIP OFF. Firstly the landlord offered us a 12 month lease, with a small paragraph at the back of the lease saying that if the property sold we had 2 months to move out. What if the property sold on our first day? We would have to start looking for a new place before we finished unpacking, very stressful. Also after payment a blue box with white letters appears and promises a reply within three days. It took six. Requests for copies of the paperwork I paid for have been ignored. Try calling them, you get four options and all four tell you to go to the website. SCAM. You were warned!”

Helpful Report

Posted 2 years ago

Thank you for your review, Michael. I do see that Brian sent over 11 pages of screening results for you and your co-applicant. If you need your documents re-sent, please let Customer Support know. As was mentioned to you by one of our Customer Experience Managers, TurboTenanat is the third-party software that a landlord can utilize to market and manage their rental properties. We do not own or manage any of the properties listed on our site. While we encourage our landlords to engage in a high level of communication with applicants or prospective renters, ultimately it is up to the landlord to own and manage their communication with their renters. It is not unlikely for a landlord to include provisions as to the potential of a home sale, and in the future I recommend you discuss the lease terms with the landlord before applying. We wish you the best in your home search.

Posted 2 years ago

“Zero response after several days. On one site, it showed the home as unavailable.”

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Posted 2 years ago

Hi Kelly - Thank you for reviewing TurboTenant. I took a look at your listing, and I'm seeing that you just recently started marketing in the last week. After our internal review of your listing, it can take up to 48 hours for all our 3rd party sites to grab updates from TurboTenant, which may be the reason for no activity right away. If you still aren't seeing leads in a day or so, I would recommend reaching out to our Support Team at Support@TurboTenant.com to investigate your listing further. Thank you again for your review!

Posted 2 years ago

“Site is a scam. I applied to a property that was rented out weeks ago and they will not refund the application fee. They basically said it was not their problem and to contact the landlord, which I had already done.”

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Posted 2 years ago

Thank you for your review. We're sorry to hear you had a poor experience using TurboTenant. We wanted to clarify that we're a rental management software for independent landlords, not a landlord or a rental property manager. We recommend renters always check with the landlord before applying for a listing to make sure that the listing is still available.

Posted 2 years ago

“Our account was locked for some unknown reason and we haven't had any help from turbotenant. There's no number to call so I guess they help you at their leisure. I'm sure your business model understands the urgency of speed to lead regarding retention of possible renters for us. Unfortunately, it seems the support team does not. I have sent our information to get into our account many times and it has been almost a week and I STILL don't have access.”

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Posted 2 years ago

Hi Jay, thanks for your review. We're sorry to hear that your account didn't meet our approval criteria. We're looking into your case, and someone from our support team will contact you shortly.

Posted 2 years ago

“No real person just scam and realtor contacted me”

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Posted 2 years ago

Hi Fara, we apologize for any confusion. We want to clarify that we're a rental management software for independent landlords, not a landlord or a rental management website. If you're looking to rent a home, please visit rental hosting websites like Apartments.com or Facebook Marketplace. Thank you.

Posted 2 years ago

“Not good service”

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Posted 2 years ago

Hi Norma, thanks for your review. We're sorry to hear that our platform didn't exceed your expectations. Can you please provide a detailed review of how we can improve our services? We look forward to hearing from you!

Posted 2 years ago

“have had no inquiries through TurboTenant”

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Posted 2 years ago

“Turbotenant is probably the worst app I’ve ever run across they took the $45 fee with no problem looking at a property rent for 1000 they give you the landlords number who never answers the phone they gave me somebody else’s name Julie for turbotenant she doesn’t return calls there’s no follow up by these people at all I got onto a police department and less time that is taking me to get into a $1000 apartment no follow up if you call the corporate number no follow up”

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Posted 2 years ago

Hi there, thanks for your review. Unfortunately, we're unable to find your account by your email. Can you please confirm your email that's connected to your TurboTenant account? Thank you!

Posted 2 years ago

TurboTenant is rated 4.6 based on 972 reviews