TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 972 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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English

“Good software. Some glitches here and there.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to rate TurboTenant. We appreciate your feedback and are delighted to hear that you find our software to be good. We apologize for any inconveniences caused by the glitches you have encountered. Our team is constantly working on improving our platform to provide you with the best experience possible. If you have any specific glitches or issues you'd like to bring to our attention, please feel free to reach out to us at any time. We are dedicated to resolving such matters promptly to ensure a seamless user experience.

Posted 8 months ago

“Some Renters are still mistaken room rental for apartment rental.”

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Posted 8 months ago

Thank you for your feedback. It's important to clearly specify whether your listing is for a room rental or an apartment rental to avoid any misunderstandings. If you need any assistance or have further suggestions, please reach out to us directly. We're here to help and ensure you have the best experience possible!

Posted 8 months ago

“The software is great for managing tenant, maintenance, and collecting rent. The background screening is accurate. I like the service. It would be nice if it was better suited to handle my mid-term furnished rentals.”

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Posted 9 months ago

Thank you so much for taking the time to rate TurboTenant with four stars! We are thrilled to hear that our software has been helpful in managing your tenants, maintenance requests, and rent collections. If you have any further suggestions or questions, please don't hesitate to reach out to us! We're here to assist you.

Posted 9 months ago

“Works great with room for improvements. Love to be a beta tester and give feedback.”

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Posted 9 months ago

Thank you for your fantastic review! We're delighted to hear that you're enjoying the smooth running of our platform and finding our web sessions helpful. Our team is dedicated to providing excellent support, and your satisfaction is our top priority. If you ever have any more questions or need assistance, don't hesitate to reach out.

Posted 9 months ago

“Turbo Tenant is easy to use and very convenient for my tenants. I wish it were easier me(landlord) to toggle between the different properties we have instead of having to logout each time to switch properties. We have to keep them seperate because they are different entities/LLC's.”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're glad to hear that TurboTenant is easy to use and convenient for your tenants. We understand the need for a smoother way to toggle between different properties, especially when managing multiple entities/LLCs. Our team is always working on improving the user experience, and your suggestion is invaluable. We’ll look into ways to make this process more seamless for landlords like you. If you have any other suggestions or need assistance, please feel free to reach out.

Posted 9 months ago

“Allow texting through the platform!”

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Posted 9 months ago

Thank you for your suggestion, Amber! We appreciate your feedback and are always looking for ways to improve our platform. If you have any other suggestions, feel free to let us know via support@turbotenant.com.

Posted 9 months ago

“Website is very good and very easy to use. Turbo tenant provides good information for landlords and has good organization”

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Posted 9 months ago

Hi Catherine. We're thrilled to hear that you found our website very good, easy to use, and well-organized. If you have any further suggestions or questions, please feel free to reach out. Thank you again for choosing TurboTenant!

Posted 9 months ago

“Very good platform, just a few additions and it will be perfect.”

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Posted 9 months ago

Hi Joan. Thank you for your feedback! We're glad to hear you like our platform. We're always looking to improve, and your suggestions are valuable to us. If you have specific additions in mind, please let us know at support@turbotenant.com. We're committed to making TurboTenant the best it can be for our users!

Posted 9 months ago

“I would give the website 5 stars for ease of use. The tutorials and articles are easy to use. I like the pre-screening questions and the application form, but we have had plenty of people who like our space but don’t want to fill out the application. I still ask every interested person to do it. So far no one has submitted one, which is disappointing. The mobile app (where I am writing this review) is terrible, so I brought the 5 stars down to 4. Text overlaps so it is unreadable, it only shows three of seven leads right now, and messaging doesn’t work. I am not happy with the mobile app at all, but as I use my laptop 80% of the time, I only dropped my opinion one star. I feel confident that we will soon be renting to some quality people with the help of TurboTenant.”

Helpful Report

Posted 9 months ago

Thank you for your detailed feedback and for giving our website 5 stars for ease of use! We're glad to hear that you find our tutorials, articles, pre-screening questions, and application form are helpful. Regarding the mobile app, we sincerely apologize for the issues you've encountered. Your feedback is invaluable and we aim to provide a seamless experience across all devices. Thank you for your patience and for still feeling confident in renting to quality tenants with TurboTenant. If you have any further suggestions or need assistance, please don't hesitate to reach out!

Posted 9 months ago

“Long time landlord. Hesitant yo use this platform, but have been very please. Leased 2 properties in 1st 3 weeks, if that long. Will continue to use for leasing, lease creation and payments.”

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Posted 10 months ago

Thank you for sharing your experience! We look forward to continuing to support you as a valued user and helping streamline your property management processes. If there’s anything more we can do to enhance your experience, please let us know!

Posted 10 months ago

“Applicants rarely reply email.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We're sorry to hear about your experience with email responses from applicants. While we aren't entirely sure which emails you are referring to, we want to assure you that each property listing on our platform typically receives, on average, 28 leads. If you're finding that response rates are lower than expected, it might be beneficial to reach out to our support team. They can provide you with tips on how to enhance engagement for your listings. We're here to help ensure you get the most out of your experience with us!

Posted 10 months ago

“it was a good plan & user friendly app.”

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Posted 11 months ago

Hi Peter. Thank you for your 4-star rating of TurboTenant! We truly appreciate your feedback and are glad to hear that you found it to be a good plan and a user-friendly app. If you have any further questions or suggestions, please don't hesitate to reach out to us!

Posted 11 months ago

“There are some slight changes I’d like to see in the ease of use of the app. But it has changed the way I manage my properties!”

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Posted 11 months ago

Hi Cathy. Thank you for sharing your valuable feedback with us! We're thrilled to hear that our app has transformed the way you manage your properties. We are always looking for ways to improve and make our app even more user-friendly. Could you share more details about the specific changes you'd like to see? Your insights are crucial for us to continue enhancing our services. Please feel free to reach out with any suggestions or questions you may have. We're here to support you every step of the way!

Posted 11 months ago

“This has been a lifesaver to property management and to list rentals. I am still finding all of the useful tools and has made finding forms, drafting a lease and marketing apts a breeze. The rent collection was a little clunky at first and one time it got transferred to the wrong account but its all been fixed and their chat/customer support is great as well!”

Helpful Report

Posted 11 months ago

We're thrilled to hear that TurboTenant has become a valuable asset in streamlining your property management process, Janipher! Ensuring a smooth, user-friendly experience is our top priority, and your feedback on the improvement and effectiveness of our chat/customer support is greatly encouraging. We're continuously working to enhance our platform and services, so if you discover more ways we can support your needs or have any further feedback, please don't hesitate to reach out.

Posted 11 months ago

“Turbotenant is great as a basic software. It's definitely better than the Google Sheets, which is how I was managing previously. For the cost, I would definitely recommend Turbotenant. I would pay more though to have some of the quirks of the website fixed and improve their UI. Customer service has been very responsive, and usually ends up with 'we will put that in the suggestion box for the developers'. I don't know if any of my requests will get fulfilled, but we'll see! I gave it a 4/5 overall becuase I think it's a valuable tool that could become a very valuable tool with some updates in UI (make it more customizable)/Security (Turbotenant does not log you out after a long period of being open in your browser)/etc.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your thoughts and experiences! We're delighted to hear that our platform has provided a significant upgrade and that you find the value we offer to be worth recommending. Your feedback regarding the desire for improvements in our user interface and additional features, such as enhanced security measures like automatic logouts after periods of inactivity, is invaluable. We're always looking for ways to refine and improve our software to meet the evolving needs of our users, and suggestions like yours are crucial in guiding these enhancements. While we strive to implement user suggestions wherever possible, we understand the importance of clear communication about which features are being considered or developed. We're committed to transparency and continuous improvement, and your input is a vital part of this process. It's also encouraging to hear that you've had positive experiences with our customer service team. We take pride in being responsive and helpful, even if the immediate answer is to forward your suggestions to our development team. Please rest assured that your feedback is taken seriously and considered as we plan future updates!

Posted 11 months ago

“Very good supportive information Really glad to be a member Thank you”

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Posted 1 year ago

Hi Ricky. Thank you so much for your positive feedback. We’re thrilled to hear you’re happy with our service and found it to be beneficial. Our team is dedicated to providing high-quality service and support, so it's rewarding to see our efforts reflected in your experience. If there’s anything more we can do for you, please let us know!

Posted 11 months ago

“The program does a great job with managing leases and payments what's missing for me as a property manager is the ability to set up and schedule sending reminders to my tenants to change AC filters and other necessary maintenance items.”

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Posted 1 year ago

Thank you for your feedback and the positive comments about our lease and payment management. We appreciate your suggestion regarding maintenance reminders for tenants. It's a great idea, and we'll certainly consider it for future updates!

Posted 1 year ago

“A great software that assists me with my rentals.”

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Posted 1 year ago

Thank you for your review! We're incredibly grateful for your feedback and delighted to know that our service met your expectations.

Posted 1 year ago

“Good platform to get rental out to public”

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Posted 1 year ago

We're glad that you find TurboTenant a good platform to get rental out to the public. We appreciate your feedback!

Posted 1 year ago

“Great platform”

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Posted 1 year ago

TurboTenant is rated 4.6 based on 972 reviews