TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 973 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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“This is a great site to market your property.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TurboTenant, Nick! We appreciate your continued support!

Posted 1 year ago

“The system was very great and easy to navigate. The only issued is that there is no way to create a lease on the app and some options are not available on the app. Are not able to look at the payment history on the app as well.”

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Posted 1 year ago

Thank you for your great 5-star review, Kla! We are happy to hear that you were able to easily navigate the system and find TurboTenant to be helpful. As you noted, there are some features that are not yet available on the app but ALL features are available using your mobile web browser, so you're still able to landlord on the go! We are continuing to work on optimizing our app to bring our users the best experience possible, and look forward to improving TurboTenant for you and other landlords!

Posted 1 year ago

“Great way to get and vet leads easily”

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Posted 1 year ago

Thank you Brad for your 5-star rating of TurboTenant! Happy to hear you are finding interested tenants for your rental, and TurboTenant is making it easy!

Posted 1 year ago

“Signing up with turotenant was the best idea! They have been great. They offer interesting classes. We have gotten so much more traffic. More calls an emails.”

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Posted 1 year ago

Thank you, Dee, for your 5-star rating of TurboTenant! We are so happy to hear TurboTenant is making it easier for you to manage your rentals, and find interested tenants!

Posted 1 year ago

“Loved everything about your services and events (5 star) until your Security Certificate update in May. I get messages that your website may be unsafe. I can no longer log in. KC tried very hard to help but we could only determine the cause and I still cannot log in without dropping my firewall. Only limited aspects of the app work.”

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Posted 1 year ago

Thanks for your review, Cara! I looked through your chat with support, and am happy to see you aren't having difficulty with the app or the desktop version, but feel free to reach back out to Customer Support to continue troubleshooting for your tablet!

Posted 1 year ago

“You got my last place rented although I had to come down in price. Start of this listing off to a slow start”

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Posted 1 year ago

Thank you for your feedback, Peter! We provide tools to help price your rental in line with the competition, but sometimes we miss the mark. If there is ever anything else you need help with, please don't hesitate to reach out - we are happy to help!

Posted 1 year ago

“Love TurboTenant. If they have a calendar feature added it would be perfect. That’s the only thing missing. I’ve been recommending it to everyone I know who has rentals. Everything is so organized and easy to use!”

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Posted 1 year ago

Thank you for the amazing 5-star rating, Bridget! We're glad to hear that you love using TurboTenant and you've been recommending us to other landlords (don't forget to use your referral link). I think a calendar could be really helpful, and if you've got other thoughts on improving the site, feel free to send your feedback to our Support Team to pass along to our product team. Thank you for being a part of the TurboTenant family!

Posted 1 year ago

“We love Turbotenant. So easy to use. Very informative. Great to manage lease and contracts! Flexibility with charging different types of fees, rent, deposit.”

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Posted 1 year ago

Thanks so much, Lex, for your 5-star rating of TurboTenant! We're so glad to hear that it's easy to use for managing your rentals, organizing documents, and collecting rent payments, Thank you for taking the time to share your positive experience!

Posted 1 year ago

“If I could give a Zero, I would. In a nutshell: TurboTenant has insultingly horrendous customer service. Up until today, I had what I thought to be an approved account - mind you, a tenant had already submitted their security deposit (~$6K), which as accepted into the account 2 weeks ago. When I signed on to simply check my account balance, I received a message that said "access denied" and an email to contact for additional support. Not thinking much of it, I emailed the provided account, and received an absurdly vague response saying " Unfortunately, we won't be able to activate your account to accept rent payments through TurboTenant." Again, the security deposit of roughly $6K was already in my account. Shockingly, I received no explanation of why my account was disactivated, or how, if possible, I would be receiving my security deposit back. As you could imagine, I was now rather surprised, considering I hadn't been notified by TurboTenant of any change to my account status (I doubt they would have said anything unless I contacted them first), so I emailed them again trying to get more information. Here was their response: "My name is XXXX and I am with the Payments Team here at TurboTenant. At this time, we conducted a review of the information you provided and denied your request to utilize rent payments through our platform. This decision is final and will not be reversed" Again, no reasoning behind the decision or acknowledgment of what happened. Had I not emailed them first to find out what was going on, I have no idea how I would have received information of my account status change. Moreso, they instead felt the need to preemptively tell me that this "decision" was "fina and will not be reversed"......Um ok? Thanks? 1. Where is this "decision" coming from? 2. When were you going to let me know? Only after I had emailed the basic support email contact? 3. Where is my security deposit? But instead of answering any of these seeminly basic questions of any decent company who provides customer service, thank you for letting me know that your decision was already final, as if that helps my situation whatsoever. TurboTenant has insultingly low disregard to basic customer service. A phone number to call or a more detailed explanation of where the security deposit is in real time would have been the bare minimum expected of basic business decency and service. All around just embarrassing stuff from this company.”

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Posted 1 year ago

Thank you so much for taking the time to tell us about your experience with TurboTenant. Our payments team reviews payment accounts several times - from the time payments are requested, to when the first payment is submitted, and at various points throughout your rental cycle. We intentionally do not provide additional details to our fraud prevention methods. As mentioned in your conversations with Customer Support, an auto-generated email was sent to you upon denial of the payments request on May 12. Additionally, your tenant’s payment has been refunded and they should see that refund reflected on their bank statement within 5-10 business days. Thank you again for your review.

Posted 1 year ago

“Thus far I've found Turbo Tenant to be very educational and easing any preconceived stress I might've had before.”

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Posted 1 year ago

Thank you, LaNae, for your 5-star rating of TurboTenant! I'm so glad to hear that TurboTenant is making it easy for you to manage your rentals stress-free! We truly appreciate your support!

Posted 1 year ago

“Excellent site, very good marketing”

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Posted 1 year ago

Thank you Anna for your 5-star rating of TurboTenant! We're so glad to hear you're taking full advantage of our free, easy-to-use marketing feature to find your next tenant!

Posted 1 year ago

“Awesome , due diligence, great service and prompt responses”

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Posted 1 year ago

Thank you so much Ladonna for your 5-star rating of TurboTenant. We truly appreciate your kind words, and are happy to hear TurboTenant is making it easy for you to manage your rentals!

Posted 1 year ago

“Excellent, very organized easy to use products been using4+ yrs. Thank you ❣️❣️❣️”

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Posted 1 year ago

Thank you so much for your wonderful rating of TurboTenant! We're so glad that you have had a positive experience and have been using us for years to manage your rentals!

Posted 1 year ago

“The only down side is having to wait until the next day to speak to a live person.”

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Posted 1 year ago

Thank you for your review, Yesenia! I appreciate you letting us know you would prefer immediate phone support instead of pre-scheduled calls. Keep in mind, our Colorado-based Support Team provides live chat to our Premium Plan subscribers within your Landlord Portal so you can get connected with a live person within minutes. You can get in touch with the team using the little blue chat bubble at the bottom right of your TurboTenant account. Thanks again for your review!

Posted 1 year ago

“T Always ready to help. I got certain places to look over on TT which made me mire comfortable. We've found tenants 3x on one side of.duplex. the other side 2x & that side has been t here ,& it's a lot of work. I enjoy meeting them, evaluating, and most of all, keeping them.Thank you TT :)”

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Posted 1 year ago

Thank you so much, Jacklyn, for giving us a 5-star rating! We're so glad TurboTenant has helped make the rental process easier for you and that you've been able to find tenants quickly, multiple times. Thanks again for your kind words and for your support!

Posted 1 year ago

“Very good platform for tenants thus far.”

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Posted 1 year ago

Thank you Harold for the 5-star rating! We're so glad to hear you've had a great experience using TurboTenant for managing your rental!

Posted 1 year ago

“The topics are always useful.”

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Posted 1 year ago

Thank you so much for the 5-star rating, Laura! We love to hear you like our carefully curated landlord and tenant topics!

Posted 1 year ago

“Too soon to tell”

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Posted 1 year ago

Thank you so much, Kelly, for taking the time to review TurboTenant! We appreciate you giving us a try, and if you have any questions on how to navigate the all-in-one landlord software please feel free to reach out to our Colorado-based Support Team via email at Support@TurboTenant.com. The TurboTeam can even send you helpful resources on things like Evictions, Emotional Support Animals, Section 8, and other rental topics. Let us know how we can help, and we'll work towards earning your 5-star review!

Posted 1 year ago

“Bait and switch pricing; raised prices 70% in 1 year. I signed up because it was reasonably priced at $59/year in 2022. I moved all of my tenants to their payment system (not a small task) across 7 properties and this year, without them notifying me, they raised prices 70% to $99/year, all while adding ZERO functionality since I joined. This company is unethical and I'm moving my business to Stessa, who offers 4.81% APY bank accounts, a nearly identical rent collection system, and handles all of my expense tracking for $190/year. Avoid these guys. They are just another VC backed bait and switch product with zero ethics. They will lock you in at low, unsustainable prices and then, once you are in their ecosystem, they will raise their prices the minute they get pressure from their VC to start making money.”

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Posted 2 years ago

Thank you for your review, Carson. It's true, we did recently change the price of our Premium Plan subscription to $99/year. We've also bulked up the Perks of Premium to accompany this change. In the last year, we've added boost marketing, unlimited bank accounts, faster deposit payouts, live chat & phone support. You'll receive an email about your subscription renewal 30 days before your current subscription ends in June. We would love to hear more about your experience with TurboTenant, and your thoughts on the Premium Plan. You can send an email anytime to Support@TurboTenant.com.

Posted 1 year ago

TurboTenant is rated 4.6 based on 973 reviews