TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 972 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really good!”

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Posted 2 years ago

“I enjoy having turbotenant for managing my tenant's payments, maintenance requests and feedback. However, The listing option does not post consistent quality of the images for the listing on various platforms which can make the listing look less professional. This is why I chose 4 stars instead of 5.”

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Posted 2 years ago

“We are getting leads but most of them do not qualify. Based on our Rental Policy which outlines our requirements to rent at the Patrician Aprtments.”

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Posted 2 years ago

“thank you for all the referrals that you gave me, I did not choose any because most of them speak Spanish only and did not understand English, some are undocumented with no social security, turbo tenant is O.k I can say nothing more just keep up the good work...thank you”

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Posted 2 years ago

“Very helpful for managing the entire rental process. Would like to see more development of work order system.”

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Posted 2 years ago

“Easy way for landlords and tenants to do business. Tenant can pay through TurboTenant as well as text landlord with any questions or concerns.”

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Posted 2 years ago

“I like the fact that it is a comprehensive app that covers the whole cycle from marketing to management. The only down side I saw was that it sometimes took time to update all the websites.”

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Posted 2 years ago

“We did get some perspective inquiries right after set up. I look forward to getting more! :)”

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Posted 2 years ago

“Turbotenant has all the features you need for property management from collecting rents, accepting applications (credit report & background checks), document signing and maintenance requests. The tech service has been able to resolve a few errors that I encountered within 1-2 days. For payments it can take 5-7 business days to receive your money which can hurt your cash flow if you have bills due in the first 15 days of the month. They offer faster payments for a fee and reminders are sent 5 days before rent is due. Tenants have to pay a fee for credit card payments. One note is that even though you receive an email showing a payment was made that doesn't guaranty you will get the payment, which can be declined if the tenant does not have sufficient cash in their bank. I have not used the expense tracking feature, but now that the tax deadline is approaching I see how it could be a useful feature. One area of improvement with the maintenance requests is the messaging is indirect- I get an email with the subject, but I have to log on to see additional details & reply, which wouldn't be difficult to include in an email. I had to ask someone to figure out how to log out the first time, so I appreciate logout buttons in the top right corner of a website- not buried in a menu somewhere.”

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Posted 2 years ago

“This service is great. It's easy to get started as a landlord and easy to use. I like the ability to read text/emailing with the prospective tenants in the app. The report come back extremely fast. Which leads me to the only concern I have. Am I getting the most correct data (work/past residence history and complete nationwide criminal check)? The credit check is great. I would prefer to wait a little bit (1-2 days) and make sure I have the most accurate data. Customer support is great as well - I have had to contact them twice and got the issue resolved quickly! Both times it was my mistake of entering the wrong email address - Ha. Overall - I love this app and service (I would give a 5.0 if I knew how they verify the data).”

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Posted 2 years ago

“TurboTenant is a super easy and convenient tool to use. I use it to collect rent from my tenants, manage maintenance actions and to communicate with my tenants. It is always incorporating additional tools and functions to simplify the managing process. Great tool!”

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Posted 2 years ago

“I enjoyed posting on your website because it has worked for me in the past and I draw you draw in a lot of people for me. But when it came to the screening I was extremely disappointed. I waited for about 3 weeks before I can get before I was able to get my report.”

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Posted 2 years ago

“Helpful reports but not as comprehensive as I'd like (esp employment verification - wasn't done)”

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Posted 2 years ago

“Overall just a good app. I wish I could send 3 day notice out of the app as well as mail.”

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Posted 2 years ago

“Response to my questions has been timely and through”

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Posted 3 years ago

“You are doing good, BUT you can do better. Take it from here now.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“I do not like that it’s takes a long time to find out if a tenants payment is not good. Otherwise very easy to use for landlords and tenants.”

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Posted 3 years ago

“Effective, affordable, efficient and easy! What more do you need?”

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Posted 3 years ago

“Not the easiest website to navigate, but good overall services.”

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Posted 3 years ago

TurboTenant is rated 4.6 based on 972 reviews