TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 943 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 943 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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“Turbo Tenant is the Best thing that has happened to my rental business in 30 years. I can’t imagine going back to my old way of landlording.”

Helpful Report

Posted 8 months ago

Thank you for your wonderful feedback! We're thrilled to hear that TurboTenant has made such a positive impact on your rental business. It's fantastic to know that our platform has enhanced your experience after 30 years in the industry. If you ever have any questions or need support, we're here to help.

Posted 7 months ago

“Turbotenant is very user friendly! I love how everything can all be done electronically, and you can keep all of your documents in one place. Customer service has been good to work with. Some times I find it a little challenging to navigate to certain pages, but I am still learning all the features and am finding it easier the more I use and go on it.”

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Posted 8 months ago

Thank you so much for your positive feedback! We're thrilled to hear that you find TurboTenant user-friendly and appreciate the convenience of having everything electronically in one place. We're glad our customer service has been helpful to you. We understand that navigating certain pages can be challenging at first, and we appreciate your patience as you continue to learn all the features. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

Posted 7 months ago

“I love TurboTenant it has made my experience as a landlord easy peasy!!!!! Everything in one place!!!!!!”

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Posted 8 months ago

Thank you so much, Andress, for your fantastic 5-star rating of TurboTenant! We truly appreciate your support and feedback. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Thank you once again for being a loyal TurboTenant customer!

Posted 8 months ago

“Very good company to work with !!”

Helpful Report

Posted 8 months ago

Hi there. Thank you so much for your fantastic 5-star rating of TurboTenant! We truly appreciate your kind words and support. Thank you for being a loyal customer and for your continued trust in our services. We look forward to serving you even better in the future. Should you ever need any assistance, please do not hesitate to reach out to us!

Posted 8 months ago

“I love the apo, it makes it so easy to post rent, maintenence and leases”

Helpful Report

Posted 8 months ago

Dear Jennifer, thank you so much for taking the time to rate TurboTenant with a fantastic 5 stars! We truly appreciate your feedback and support. We're grateful to have you as a loyal customer, and we'll always strive to provide you with the best user experience possible. If you ever need any assistance, please don't hesitate to reach out to us.

Posted 8 months ago

“Excellent service”

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Posted 8 months ago

Thank you so much, Kashana, for your amazing 5-star rating of TurboTenant! We truly appreciate your support and are thrilled to hear that you find our service excellent. Our team is committed to delivering exceptional service to make your rental experience as smooth and efficient as possible. If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 8 months ago

“Used to be pretty good. They changed their service and have gone down dramatically. The rental application fee is too high. Nice people to talk to but little service.”

Helpful Report

Posted 8 months ago

Hi Mike. Thank you for your review. We're sorry to hear that your recent experiences haven’t met your expectations, especially regarding the rental application fee. We strive to maintain a balance between quality service and cost-effectiveness. It might interest you to know that our fees are significantly reduced with a premium subscription, which might be a beneficial option for you. We value your feedback on the recent changes and are committed to improving our service. Please feel free to reach out to us directly to discuss this further or to explore how a premium subscription could meet your needs.

Posted 8 months ago

“Speaking from tne the other side, I feel like I got ripped off, have not heard back from the landlord. 0 stars.”

Helpful Report

Posted 8 months ago

Hi Kevin. Thank you for sharing your concerns. We understand your frustration in not hearing back from the landlord. As a platform, we facilitate connections between tenants and landlords, but we do not directly manage these individual communications. We sincerely apologize for any inconvenience this has caused.

Posted 8 months ago

“Best services, I received the most lead more than I ever had, when I emailed with any questions, I got the answer right away, 5 stars, very happy with everything, very appreciated overall service, thank you.”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5-star rating of TurboTenant. We greatly appreciate your kind words and feedback. We are thrilled to hear that our services have exceeded your expectations! Your support means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at support@turbotenant.com.

Posted 8 months ago

“I like using the app. I wish it gave me a little better detail on the dashboard. Like who paid, who signed leases, easier to see instead of having to go into payments, or each lease and look if it’s been signed. But otherwise it is a great platform!!”

Helpful Report

Posted 8 months ago

Hi Angela. We're so glad to hear you're enjoying the app and appreciate your feedback! Your input is invaluable as we strive to make our platform even better and more user-friendly. Stay tuned for updates, and thanks for being a part of our community.

Posted 8 months ago

“makes property mannagement simple”

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Posted 8 months ago

Hi Martin. Thank you so much for your review! We truly appreciate your support and are thrilled to hear that our platform has made property management simple for you. Your feedback means a lot to us, and we're grateful to have you as a happy user. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our dedicated customer support.

Posted 8 months ago

“Efficent, great website, answers request in a timely manner.”

Helpful Report

Posted 8 months ago

Hi Monica. Thank you so much for your amazing 5-star rating of TurboTenant! It means a lot to us that you found our website efficient and that we were able to answer your requests in a timely manner. Your satisfaction is our top priority, and we are committed to providing you with the best experience possible. Thank you for your support!

Posted 8 months ago

“TurboTenant is the best. A complete program to get your property mentees and rented!”

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Posted 8 months ago

Thank you so much for the 5-star rating, Dalia! We truly appreciate your positive feedback and we are thrilled that you find TurboTenant to be the best program for getting your property rented and managed efficiently. Thank you once again for your kind words and support.

Posted 8 months ago

“Great company with quick turnaround!”

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Posted 8 months ago

Thank you so much for your fantastic 5-star review! We greatly appreciate your support and are thrilled to know that you have had a positive experience with our platform. If there’s anything more we can do to enhance your experience, please let us know!

Posted 8 months ago

“Long time landlord. Hesitant yo use this platform, but have been very please. Leased 2 properties in 1st 3 weeks, if that long. Will continue to use for leasing, lease creation and payments.”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience! We look forward to continuing to support you as a valued user and helping streamline your property management processes. If there’s anything more we can do to enhance your experience, please let us know!

Posted 8 months ago

“Applicants rarely reply email.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We're sorry to hear about your experience with email responses from applicants. While we aren't entirely sure which emails you are referring to, we want to assure you that each property listing on our platform typically receives, on average, 28 leads. If you're finding that response rates are lower than expected, it might be beneficial to reach out to our support team. They can provide you with tips on how to enhance engagement for your listings. We're here to help ensure you get the most out of your experience with us!

Posted 8 months ago

“I love entering in expenses quickly as they occur. The scheduled ACH transfer for tenants is easy. Sending them bills for reimbursement on utilities is easy. The lease was pretty strait forward. The payments in the app could use some work- send me to the website each time. Basic accounting for less $ would be nice. Being able to edit the lease instead of losing your work if you want to go back and add something was a little frustrating not being able to toggle back and forth. Overall a great app. I’ve told two of my investor friends about it.”

Helpful Report

Posted 8 months ago

Thank you for your review and for recommending our app to your friends! We're glad you find features like expense entry, ACH transfers, and billing straightforward. We appreciate your feedback on the payment process and lease editing; we're working on improving these aspects to enhance user experience. If you have further suggestions or need assistance, our customer support team is here to help. Thank you for helping us improve!

Posted 8 months ago

“Scam! Beware! Asks for all your personal info, government id, mortgage documents etc just for listing the property for rental. I'm not borrowing any money or credit card or opening bank account to provide them all these info.”

Helpful Report

Posted 8 months ago

Thank you for your review. We understand your concerns regarding the request for detailed documentation. Please be assured that our requests for additional documents are only made when our security system identifies a need for more information to verify the property details accurately. This is a standard procedure aimed at ensuring the legitimacy and safety of all listings on our platform. If you have any further questions or need assistance, our support team is always available to help via email at support@turbotenant.com.

Posted 8 months ago

“So good that I know I couldn’t manage my rental properties without TurboTenant. Thank you !”

Helpful Report

Posted 8 months ago

Thank you so much for your amazing 5-star rating of TurboTenant! We truly appreciate your feedback and are thrilled to hear that you find our platform so valuable for managing your rental properties. Thank you once again for your support and for choosing TurboTenant. We look forward to continuing to exceed your expectations in the future!

Posted 8 months ago

“I have been a loyal user of TurboTenant for over 2 years and apparently they changed their policies on using their platform. Now I cannot use their software to list my properties unless I allow applicants to submit applications before they even speak to me as the landlord or even fill out a pre-screener! They now will not let me market any of my properties as I was able to for the last two years because I identify as a "broker"? Very disappointing to say the least as to what this company has come to. Basically you can't use their services unless you as a landlord are creating revenue for them by allowing unqualified applicants to submit applications. Then when I try to get assistance it take 7+ hours to hear back? Horrible service, I will be moving onto your competitors. I hope your team is happy that you lost a loyal client. I would give 0 stars if I could.”

Helpful Report

Posted 8 months ago

Hi Levi. Unfortunately, due to costs and syndication partnerships, properties associated with accounts primarily used for marketing aren't currently being syndicated through TurboTenant. We regret any inconvenience this may have caused and are sorry to hear of your decision to look for other services. We value your time with us and wish you the best in your future endeavors!

Posted 8 months ago

TurboTenant is rated 4.6 based on 943 reviews