TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 943 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 943 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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“It's a very convenient and easy-to-use tool by both landlords and tenants. It also helps landlords save money and time by helping them self-manage their own property.”

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Posted 1 year ago

Thank you so much for your five-star rating of TurboTenant, Vera! We appreciate your support!

Posted 1 year ago

“I used to use Turbotenant as my preferred method to list a property; now, I use Zillow. I used to receive several leads a day using the app because it posted directly to facebook market place. Now i get one or two a week. I can no longer use Turbotenant to for Facebook marketplace and Facebook doesn't seem to like interfacing with Turbotenant because I cannot get it to function properly. My ads keep getting blocked or banned when I use the link. Now the app doesn't appear to be messaging leads the way it used to. It used to be so simple, now it feels like the app is broken. I only see the prescreening option and not the leads or messages tab on the app. I can see lead or messages online using a PC but not the app. When I am able to text, it goes directly to imessages instead of the messages in the app like before. So any texting history is lost in the app when you have several people using the same login to check and reply to leads. I really wish it would go back to the way it was originally started. One of my leads was not delivered to me until 24 hours later.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback. Facebook Marketplace has recently updated its policies, so we no longer offer direct integration with our listings on TurboTenant. As it relates to your messaging concerns, we would love to have more information about what you're experiencing. Could you please send a message to Support@TurboTenant.com so we can troubleshoot further? Thank you again for your review!

Posted 1 year ago

“My last 2 tenants came through TurboTenant. Amazing service for landlords!!”

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Posted 1 year ago

Thank you Peter for your 5 star rating of TurboTenant! I completely agree, it is an amazing service for landlords! :)

Posted 1 year ago

“Unprofessional customer service. I sent in verification docs to prove ownership and they banned my account without even telling me why the document wasn't sufficient. If you are a larger real estate company, I'd be careful to not waste your time. It feels like if you're not a small owner, they could care less if you use the site. I'll continue to pay for Appfolio given this experience.”

Helpful Report

Posted 1 year ago

Thanks for your review, Anthony. It's true- we are geared toward independent landlords and we require specific documents for proof of ownership when using TurboTenant. The documents you provided to our security and fraud team were not sufficient to verify ownership, and therefore your account was suspended as part of our fraud prevention efforts. We intentionally do not disclose the reason for denying verification, as that would help fraudulent users get around our security protocols. We wish you the best of luck!

Posted 1 year ago

“Need more updates, if possible.”

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Posted 1 year ago

Thank you for your feedback, Peter! We are committed to helping customers get the most out of their rental properties, so please reach out to our Customer Support team to share more details about the updates you're looking for. You can send an email to Support@TurboTenant.com anytime- our customer support team is always available if you need help with anything. Thank you again for taking the time to share your experience!

Posted 1 year ago

“I have been using Turbotenant for about 9 months now and very happing with the system. The support staff are very helpful in answering questions, always in a timely manner. The software is very easy to use and versatile in managing all aspects of the rental properties. Highly recommend.”

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Posted 1 year ago

Thank you so much for the 5-star rating, Susan! I'm glad to hear your experience with TurboTenant has been so positive! Don't forget to use your referral link when you recommend TurboTenant to other landlords! :)

Posted 1 year ago

“So far all good, easy to use.”

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Posted 1 year ago

Thank you, JP for your wonderful 5-star rating of TurboTenant! We are delighted to hear that you've had such an easy and successful experience with our product. We appreciate your feedback!

Posted 1 year ago

“Very knowledgeable, very helpful.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TurboTenant, Rodrigue! We are so pleased to hear that you found our team to be "very knowledgeable and very helpful". It's reviews like yours that keep us motivated to continue offering the best customer experience possible!

Posted 1 year ago

“Very good at your job! I'm trying to rent our house in Roseville. 8024 Horncastle now and look forward to seeing your applicants!”

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Posted 1 year ago

Thank you so much for your kind 5-star review, Sharon! I'm glad you're pleased with TurboTenant's services. We'll definitely keep up the good work. Thank you for your support!

Posted 1 year ago

“Agent not only fix the problem but showed me how I could fix it in the future of myself”

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Posted 1 year ago

Thank you so much for your 5 star rating, Carl! We really appreciate your positive feedback and that you found our team to be helpful. It's great to know that our agent not only fixed the problem but also showed you how you could fix it in the future if needed. We value your kind words.

Posted 1 year ago

“Excellent platform for posting rental listings.”

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Posted 1 year ago

Thank you so much for the five-star rating of TurboTenant, Antoinette! We are extremely happy to hear that you found our platform to be excellent for posting rental listings. We appreciate your kind words!

Posted 1 year ago

“This is a great site to market your property.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TurboTenant, Nick! We appreciate your continued support!

Posted 1 year ago

“The system was very great and easy to navigate. The only issued is that there is no way to create a lease on the app and some options are not available on the app. Are not able to look at the payment history on the app as well.”

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Posted 1 year ago

Thank you for your great 5-star review, Kla! We are happy to hear that you were able to easily navigate the system and find TurboTenant to be helpful. As you noted, there are some features that are not yet available on the app but ALL features are available using your mobile web browser, so you're still able to landlord on the go! We are continuing to work on optimizing our app to bring our users the best experience possible, and look forward to improving TurboTenant for you and other landlords!

Posted 1 year ago

“Great way to get and vet leads easily”

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Posted 1 year ago

Thank you Brad for your 5-star rating of TurboTenant! Happy to hear you are finding interested tenants for your rental, and TurboTenant is making it easy!

Posted 1 year ago

“Signing up with turotenant was the best idea! They have been great. They offer interesting classes. We have gotten so much more traffic. More calls an emails.”

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Posted 1 year ago

Thank you, Dee, for your 5-star rating of TurboTenant! We are so happy to hear TurboTenant is making it easier for you to manage your rentals, and find interested tenants!

Posted 1 year ago

“Loved everything about your services and events (5 star) until your Security Certificate update in May. I get messages that your website may be unsafe. I can no longer log in. KC tried very hard to help but we could only determine the cause and I still cannot log in without dropping my firewall. Only limited aspects of the app work.”

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Posted 1 year ago

Thanks for your review, Cara! I looked through your chat with support, and am happy to see you aren't having difficulty with the app or the desktop version, but feel free to reach back out to Customer Support to continue troubleshooting for your tablet!

Posted 1 year ago

“You got my last place rented although I had to come down in price. Start of this listing off to a slow start”

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Posted 1 year ago

Thank you for your feedback, Peter! We provide tools to help price your rental in line with the competition, but sometimes we miss the mark. If there is ever anything else you need help with, please don't hesitate to reach out - we are happy to help!

Posted 1 year ago

“Love TurboTenant. If they have a calendar feature added it would be perfect. That’s the only thing missing. I’ve been recommending it to everyone I know who has rentals. Everything is so organized and easy to use!”

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Posted 1 year ago

Thank you for the amazing 5-star rating, Bridget! We're glad to hear that you love using TurboTenant and you've been recommending us to other landlords (don't forget to use your referral link). I think a calendar could be really helpful, and if you've got other thoughts on improving the site, feel free to send your feedback to our Support Team to pass along to our product team. Thank you for being a part of the TurboTenant family!

Posted 1 year ago

“We love Turbotenant. So easy to use. Very informative. Great to manage lease and contracts! Flexibility with charging different types of fees, rent, deposit.”

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Posted 1 year ago

Thanks so much, Lex, for your 5-star rating of TurboTenant! We're so glad to hear that it's easy to use for managing your rentals, organizing documents, and collecting rent payments, Thank you for taking the time to share your positive experience!

Posted 1 year ago

“If I could give a Zero, I would. In a nutshell: TurboTenant has insultingly horrendous customer service. Up until today, I had what I thought to be an approved account - mind you, a tenant had already submitted their security deposit (~$6K), which as accepted into the account 2 weeks ago. When I signed on to simply check my account balance, I received a message that said "access denied" and an email to contact for additional support. Not thinking much of it, I emailed the provided account, and received an absurdly vague response saying " Unfortunately, we won't be able to activate your account to accept rent payments through TurboTenant." Again, the security deposit of roughly $6K was already in my account. Shockingly, I received no explanation of why my account was disactivated, or how, if possible, I would be receiving my security deposit back. As you could imagine, I was now rather surprised, considering I hadn't been notified by TurboTenant of any change to my account status (I doubt they would have said anything unless I contacted them first), so I emailed them again trying to get more information. Here was their response: "My name is XXXX and I am with the Payments Team here at TurboTenant. At this time, we conducted a review of the information you provided and denied your request to utilize rent payments through our platform. This decision is final and will not be reversed" Again, no reasoning behind the decision or acknowledgment of what happened. Had I not emailed them first to find out what was going on, I have no idea how I would have received information of my account status change. Moreso, they instead felt the need to preemptively tell me that this "decision" was "fina and will not be reversed"......Um ok? Thanks? 1. Where is this "decision" coming from? 2. When were you going to let me know? Only after I had emailed the basic support email contact? 3. Where is my security deposit? But instead of answering any of these seeminly basic questions of any decent company who provides customer service, thank you for letting me know that your decision was already final, as if that helps my situation whatsoever. TurboTenant has insultingly low disregard to basic customer service. A phone number to call or a more detailed explanation of where the security deposit is in real time would have been the bare minimum expected of basic business decency and service. All around just embarrassing stuff from this company.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to tell us about your experience with TurboTenant. Our payments team reviews payment accounts several times - from the time payments are requested, to when the first payment is submitted, and at various points throughout your rental cycle. We intentionally do not provide additional details to our fraud prevention methods. As mentioned in your conversations with Customer Support, an auto-generated email was sent to you upon denial of the payments request on May 12. Additionally, your tenant’s payment has been refunded and they should see that refund reflected on their bank statement within 5-10 business days. Thank you again for your review.

Posted 1 year ago

TurboTenant is rated 4.6 based on 943 reviews