TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 973 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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English

“You make being a landlord easy and seamless. Thank you!”

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Posted 1 year ago

Thank you for your 5-star review! We're incredibly grateful for your feedback and delighted to know that our service met your high expectations.

Posted 1 year ago

“Never had an issue with Turbo. I love the sites that the listings are uploaded to. The response is great. My only problem is when I deactivate the listings some sites take more than 72 hrs or more sometimes to take it down and I just let people know it can take a while.”

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Posted 1 year ago

“Tried many different software and believe I have found the best so far. I would be in complete love with the software if they had a better accounting program. Right now I use turbo tenant for all my rental needs and quick books for my accounting. Thank you for doing a great job, at a great price.”

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Posted 1 year ago

Thank you for your thoughtful review and for choosing our software. We appreciate your support and look forward to continuing to serve your rental management needs!

Posted 1 year ago

“Very helpful and user friendly”

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Posted 1 year ago

“These people promise to ask for 40.00 to find us a tenant, we paid , no calls ans started to take 20.00 dollars a month without our permission please not not give them any of your information. What a mistake.stay away please”

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Posted 1 year ago

Hi Willie - I'm sorry to hear you were disappointed with our platform! I don't see any record of you chatting or emailing our team, but we would love to help you sort out any issues you're having. If you email us at support@turbotenant.com, we'll help you out ASAP!

Posted 1 year ago

“I paid for a simple lease form and need to make a change in deposit amount. TurboTenant would not allowed to make a simple change. Any attempts via bot are not successful and no telephone number to contact. Attempted to upgrade to required another $99. A total scam.”

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Posted 1 year ago

Hi Leonard - I'm sorry to hear that you were disappointed with our platform! We appreciate your feedback and understand that some restrictions can be frustrating. However, I noticed that one of our support specialists was able to help you with your inquiry and it seems like you were able to make the changes you wanted in the end. We hope you reconsider your review after your conversation with our Support team. But if you have any additional questions or concerns, feel free to email us at support@turbotenant.com, and we'll help you out ASAP!

Posted 1 year ago

“Great platform”

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Posted 1 year ago

“I am just starting to use this app, and so far, it's good. However, I signed up for a premium and don't know why it keeps asking me to apply for a premium to access other services or to avail of a discount for renter screening; I already paid for a premium. I am unsure if it's just a glitch in the app system.”

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Posted 1 year ago

Thank you so much for the five-star rating of TurboTenant! I'm glad to hear that you are having an overall positive experience with the app. We'd love to dig into the issue you're experiencing with the Premium subscription- please send an email to Support@TurboTenant.com so our team can investigate further.

Posted 1 year ago

“Excelente service”

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Posted 1 year ago

Thank you for your 5 star rating of TurboTenant, Silvia!

Posted 1 year ago

“Very easy all in one”

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Posted 1 year ago

Thank you so much for the amazing 5-star rating, Simon! We're so happy TurboTenant makes it easy to manage your rental in one place!

Posted 1 year ago

“This application is not reliable, Lease option keeps showing errors, No customer support to help fixing issue,”

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Posted 1 year ago

“In general, the system is functioning well. However, the main concern is that the app and web versions have significant differences. Additionally, the app lacks user-friendliness and it is unclear why the home page contains marketing and unrelated content, particularly for subscription accounts. It would be more beneficial to prominently display the "renters" page instead of having users search for this specific section.”

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Posted 1 year ago

Thank you for the 4-star rating, Mario! We appreciate your honest feedback about the app and web versions of TurboTenant. We care about ensuring our users have the best experience possible so anytime you have thoughts for improvement, feel free to send an email to Support@TurboTenant.com. Thanks again for the review!

Posted 1 year ago

“You changed the website from the last time I used it. It took me some time to figure out how to reply to leads. I like the website. I would like to do a video, but thus far I haven't figured out how to do it.”

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Posted 1 year ago

“🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂”

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Posted 1 year ago

“highly recommend love the customer service & the communication definitely will be back”

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Posted 1 year ago

“Had a tenant having issues signing a lease. I emailed customer support but danny seemed more concerned about closing the support call instead of helping me or the tenant”

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Posted 1 year ago

“Terrible customer support. Terrible app. Constantly getting errors on the app when trying to pay. They processed my payment twice after showing an error and the payment not going through the first time. Then I get told they will not reverse the second payment. DO NOT TRUST TURBO TENANT WITH YOUR MONEY!”

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Posted 1 year ago

Thank you very much, Kelly, for taking the time and effort to share your experience with us. We apologize for the trouble you had to go through with our customer support, our app, and for processing your payment twice despite the error. We are truly sorry and assure you that we take our customers’ feedback seriously. It would be extremely helpful if you could share us more details about your experience, which areas do you think need improvement, and how can we make things better in the future. Once again, thank you so much for your review and trust. We are grateful for your feedback and look forward to improving our service.

Posted 1 year ago

“Don't use this service. I applied for an apartment using it and the landlord wasn't able to view the application nor was I after submitting it. I ended up having to re-submit a second application via email. Then TurboTenant refused to refund me or acknowledge that there was an access error.”

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Posted 1 year ago

“Fast and very good service.”

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Posted 1 year ago

“Thank you for your help renting my place. I truly appreciate it.”

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Posted 1 year ago

TurboTenant is rated 4.6 based on 973 reviews