TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.57

4.6 Rating 908 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would give the website 5 stars for ease of use. The tutorials and articles are easy to use. I like the pre-screening questions and the application form, but we have had plenty of people who like our space but don’t want to fill out the application. I still ask every interested person to do it. So far no one has submitted one, which is disappointing. The mobile app (where I am writing this review) is terrible, so I brought the 5 stars down to 4. Text overlaps so it is unreadable, it only shows three of seven leads right now, and messaging doesn’t work. I am not happy with the mobile app at all, but as I use my laptop 80% of the time, I only dropped my opinion one star. I feel confident that we will soon be renting to some quality people with the help of TurboTenant.”

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Posted 5 months ago

Thank you for your detailed feedback and for giving our website 5 stars for ease of use! We're glad to hear that you find our tutorials, articles, pre-screening questions, and application form are helpful. Regarding the mobile app, we sincerely apologize for the issues you've encountered. Your feedback is invaluable and we aim to provide a seamless experience across all devices. Thank you for your patience and for still feeling confident in renting to quality tenants with TurboTenant. If you have any further suggestions or need assistance, please don't hesitate to reach out!

Posted 5 months ago

“Using turbotenant I have always been able to rent my houses and apartments in a short time, usually in about a week. Determining qualified applicants is easy, and background investigations are simple.”

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Posted 5 months ago

Thank you so much for your positive feedback! We're thrilled to hear that TurboTenant has helped you rent your houses and apartments quickly, usually within a week. It's great to know that our platform makes determining qualified applicants and conducting background investigations easy for you. If you have any further comments or need assistance, please feel free to reach out. We're always here to help!

Posted 5 months ago

“I am very pleased with the services that TurboTenant offers. The staff is very helpful and prompt. The fees charged are quite reasonable and their website is easy to navigate. I highly recommend.”

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Posted 5 months ago

Thank you for your wonderful feedback! It's great to know you find our fees reasonable and the website easy to navigate. Your high recommendation means a lot to us. If you need any further assistance or have any suggestions, please don't hesitate to reach out.

Posted 5 months ago

“Love this program. Easy to use. Free. Good marketing (plz add zillow again?) Good training sessions. Please add a 'delete' option for archived tenants? Thanks much. laura jackson”

Helpful Report

Posted 6 months ago

Thank you for your great feedback, Laura! We're delighted to hear that you love the program and find it easy to use. We're also glad you appreciate the free features, marketing tools, and training sessions. Regarding your suggestions, we understand the importance of having Zillow as a marketing option and the ability to delete archived tenants. We're always looking to improve, so we'll pass your suggestions along to our development team for consideration. Thanks again for your input and support!

Posted 5 months ago

“Turbo Tenant is the Best thing that has happened to my rental business in 30 years. I can’t imagine going back to my old way of landlording.”

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Posted 6 months ago

Thank you for your wonderful feedback! We're thrilled to hear that TurboTenant has made such a positive impact on your rental business. It's fantastic to know that our platform has enhanced your experience after 30 years in the industry. If you ever have any questions or need support, we're here to help.

Posted 5 months ago

“Turbotenant is very user friendly! I love how everything can all be done electronically, and you can keep all of your documents in one place. Customer service has been good to work with. Some times I find it a little challenging to navigate to certain pages, but I am still learning all the features and am finding it easier the more I use and go on it.”

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Posted 6 months ago

Thank you so much for your positive feedback! We're thrilled to hear that you find TurboTenant user-friendly and appreciate the convenience of having everything electronically in one place. We're glad our customer service has been helpful to you. We understand that navigating certain pages can be challenging at first, and we appreciate your patience as you continue to learn all the features. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

Posted 5 months ago

“I love TurboTenant it has made my experience as a landlord easy peasy!!!!! Everything in one place!!!!!!”

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Posted 6 months ago

Thank you so much, Andress, for your fantastic 5-star rating of TurboTenant! We truly appreciate your support and feedback. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Thank you once again for being a loyal TurboTenant customer!

Posted 6 months ago

“Very good company to work with !!”

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Posted 6 months ago

Hi there. Thank you so much for your fantastic 5-star rating of TurboTenant! We truly appreciate your kind words and support. Thank you for being a loyal customer and for your continued trust in our services. We look forward to serving you even better in the future. Should you ever need any assistance, please do not hesitate to reach out to us!

Posted 6 months ago

“I love the apo, it makes it so easy to post rent, maintenence and leases”

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Posted 6 months ago

Dear Jennifer, thank you so much for taking the time to rate TurboTenant with a fantastic 5 stars! We truly appreciate your feedback and support. We're grateful to have you as a loyal customer, and we'll always strive to provide you with the best user experience possible. If you ever need any assistance, please don't hesitate to reach out to us.

Posted 6 months ago

“Excellent service”

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Posted 6 months ago

Thank you so much, Kashana, for your amazing 5-star rating of TurboTenant! We truly appreciate your support and are thrilled to hear that you find our service excellent. Our team is committed to delivering exceptional service to make your rental experience as smooth and efficient as possible. If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 6 months ago

“Used to be pretty good. They changed their service and have gone down dramatically. The rental application fee is too high. Nice people to talk to but little service.”

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Posted 6 months ago

Hi Mike. Thank you for your review. We're sorry to hear that your recent experiences haven’t met your expectations, especially regarding the rental application fee. We strive to maintain a balance between quality service and cost-effectiveness. It might interest you to know that our fees are significantly reduced with a premium subscription, which might be a beneficial option for you. We value your feedback on the recent changes and are committed to improving our service. Please feel free to reach out to us directly to discuss this further or to explore how a premium subscription could meet your needs.

Posted 6 months ago

“Speaking from tne the other side, I feel like I got ripped off, have not heard back from the landlord. 0 stars.”

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Posted 6 months ago

Hi Kevin. Thank you for sharing your concerns. We understand your frustration in not hearing back from the landlord. As a platform, we facilitate connections between tenants and landlords, but we do not directly manage these individual communications. We sincerely apologize for any inconvenience this has caused.

Posted 6 months ago

“Best services, I received the most lead more than I ever had, when I emailed with any questions, I got the answer right away, 5 stars, very happy with everything, very appreciated overall service, thank you.”

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Posted 6 months ago

Thank you so much for your fantastic 5-star rating of TurboTenant. We greatly appreciate your kind words and feedback. We are thrilled to hear that our services have exceeded your expectations! Your support means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at support@turbotenant.com.

Posted 6 months ago

“I like using the app. I wish it gave me a little better detail on the dashboard. Like who paid, who signed leases, easier to see instead of having to go into payments, or each lease and look if it’s been signed. But otherwise it is a great platform!!”

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Posted 6 months ago

Hi Angela. We're so glad to hear you're enjoying the app and appreciate your feedback! Your input is invaluable as we strive to make our platform even better and more user-friendly. Stay tuned for updates, and thanks for being a part of our community.

Posted 6 months ago

“makes property mannagement simple”

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Posted 6 months ago

Hi Martin. Thank you so much for your review! We truly appreciate your support and are thrilled to hear that our platform has made property management simple for you. Your feedback means a lot to us, and we're grateful to have you as a happy user. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our dedicated customer support.

Posted 6 months ago

“Efficent, great website, answers request in a timely manner.”

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Posted 6 months ago

Hi Monica. Thank you so much for your amazing 5-star rating of TurboTenant! It means a lot to us that you found our website efficient and that we were able to answer your requests in a timely manner. Your satisfaction is our top priority, and we are committed to providing you with the best experience possible. Thank you for your support!

Posted 6 months ago

“TurboTenant is the best. A complete program to get your property mentees and rented!”

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Posted 6 months ago

Thank you so much for the 5-star rating, Dalia! We truly appreciate your positive feedback and we are thrilled that you find TurboTenant to be the best program for getting your property rented and managed efficiently. Thank you once again for your kind words and support.

Posted 6 months ago

“Great company with quick turnaround!”

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Posted 6 months ago

Thank you so much for your fantastic 5-star review! We greatly appreciate your support and are thrilled to know that you have had a positive experience with our platform. If there’s anything more we can do to enhance your experience, please let us know!

Posted 6 months ago

“Long time landlord. Hesitant yo use this platform, but have been very please. Leased 2 properties in 1st 3 weeks, if that long. Will continue to use for leasing, lease creation and payments.”

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Posted 6 months ago

Thank you for sharing your experience! We look forward to continuing to support you as a valued user and helping streamline your property management processes. If there’s anything more we can do to enhance your experience, please let us know!

Posted 6 months ago

“Applicants rarely reply email.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're sorry to hear about your experience with email responses from applicants. While we aren't entirely sure which emails you are referring to, we want to assure you that each property listing on our platform typically receives, on average, 28 leads. If you're finding that response rates are lower than expected, it might be beneficial to reach out to our support team. They can provide you with tips on how to enhance engagement for your listings. We're here to help ensure you get the most out of your experience with us!

Posted 6 months ago

TurboTenant is rated 4.6 based on 908 reviews