TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 972 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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English

“One star is too much for a company that runs your credit card without permission.”

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Posted 1 month ago

I’m really sorry to hear about your experience! Could you please share more details about the situation? This will help us better understand what happened and ensure we can address it properly. Feel free to reach out to our customer support team directly at support@turbotenant.com as well, and they’ll be happy to assist you further.

Posted 1 month ago

“I just cannot stand all the ads. Haven't even used it much but I cannot get this add to review it off my screen. So for that, it is 1 star.”

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Posted 3 months ago

We’re sorry to hear about your experience with ads and truly appreciate your feedback. If you could let us know more details about the ads you're seeing by reaching out to us at support@turbotenant.com, we’d love to look into this further and improve your experience. Thank you for bringing this to our attention!

Posted 3 months ago

“Turbo Tenant is a scammer and most of their properties on their websites are fake. My sister and I applied for 2 different properties on the turbo tenant website a month ago. We paid $60.00 per application on 1 property and then we paid another $60.00 application fee on another property. Weeks went by and the landlords were sent our credit reports. I messaged and emailed the landlord and still I got no responses back from them. I called and text the landlords from the information provided on Turbo Tenant website. My sister and I have excellent credit scores and good income. I believe the properties that were listed on Turbo Tenant website were fake. I checked my credit report, and my sister checked her credit report and there were no new inquiries on our credit reports. Turbo tenant is a scammer and they list fake properties on their websites.”

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Posted 6 months ago

Hi Khalilah. Thank you for bringing this to our attention, and we're truly sorry for the experience you and your sister had. We want to assure you that TurboTenant is not a scam, and we take these concerns very seriously. TurboTenant acts as a platform that connects landlords and tenants. We are not directly involved in the management or ownership of the properties listed on our site. Our role is to facilitate the process by providing tools and resources for both parties. We understand how frustrating it is when a landlord doesn't respond, and we apologize for any inconvenience this has caused. Regarding the properties you applied for, we can confirm that landlords on our platform receive the applications and credit reports you submitted. However, we do not control how or when landlords respond. We recommend reaching out to our support team at support@turbotenant.com so we can investigate this matter further and assist you in any way possible. Your experience is important to us, and we want to ensure that you feel confident using TurboTenant. Please contact our support team, and we'll do our best to address your concerns promptly.

Posted 6 months ago

“Inflexible interface with very narrow perimeters. User profiles and property descriptions are channeled into ill fitting descriptions. Information is restructured/changed with no option to correct that information. Owner/manager information improperly posted/exposed online. Endless, constant hard sell to use their pay-for products. Their "free" listing service is not worth the cost. Next time I will just stick with craigslist.”

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Posted 8 months ago

Thank you for your feedback. We apologize for the issues you encountered with our interface and services. We have passed your concerns along to our development and customer service teams to address these issues. We hope you might consider giving TurboTenant another try in the future as we work on these improvements. Your experience matters to us, and we are dedicated to providing better service.

Posted 8 months ago

“No leads, no action”

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Posted 9 months ago

Thank you for your feedback. We're sorry to hear that you're not seeing the leads and action you were expecting. Please reach out to us at support@turbotenant.com so we can help optimize your listing and improve your results. We're here to support you in any way we can!

Posted 9 months ago

“Speaking from tne the other side, I feel like I got ripped off, have not heard back from the landlord. 0 stars.”

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Posted 10 months ago

Hi Kevin. Thank you for sharing your concerns. We understand your frustration in not hearing back from the landlord. As a platform, we facilitate connections between tenants and landlords, but we do not directly manage these individual communications. We sincerely apologize for any inconvenience this has caused.

Posted 10 months ago

“Scam! Beware! Asks for all your personal info, government id, mortgage documents etc just for listing the property for rental. I'm not borrowing any money or credit card or opening bank account to provide them all these info.”

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Posted 10 months ago

Thank you for your review. We understand your concerns regarding the request for detailed documentation. Please be assured that our requests for additional documents are only made when our security system identifies a need for more information to verify the property details accurately. This is a standard procedure aimed at ensuring the legitimacy and safety of all listings on our platform. If you have any further questions or need assistance, our support team is always available to help via email at support@turbotenant.com.

Posted 10 months ago

“I have been a loyal user of TurboTenant for over 2 years and apparently they changed their policies on using their platform. Now I cannot use their software to list my properties unless I allow applicants to submit applications before they even speak to me as the landlord or even fill out a pre-screener! They now will not let me market any of my properties as I was able to for the last two years because I identify as a "broker"? Very disappointing to say the least as to what this company has come to. Basically you can't use their services unless you as a landlord are creating revenue for them by allowing unqualified applicants to submit applications. Then when I try to get assistance it take 7+ hours to hear back? Horrible service, I will be moving onto your competitors. I hope your team is happy that you lost a loyal client. I would give 0 stars if I could.”

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Posted 10 months ago

Hi Levi. Unfortunately, due to costs and syndication partnerships, properties associated with accounts primarily used for marketing aren't currently being syndicated through TurboTenant. We regret any inconvenience this may have caused and are sorry to hear of your decision to look for other services. We value your time with us and wish you the best in your future endeavors!

Posted 10 months ago

“Customer seems very busy based on their short and cold responses. Unfortunately, I cannot recommend them for property management. They didn't want to provide me a contact number”

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Posted 11 months ago

Thank you for taking the time to share your feedback. We sincerely apologize if our communication did not meet your expectations. We aim to make every client feel supported and valued. For those looking for an enhanced level of service, our premium membership includes VIP phone support for an additional fee. This service allows us to schedule calls at your convenience, helping us address your needs more effectively. We would appreciate the opportunity to discuss this option further with you or explore other ways we can better meet your needs. Please feel free to reach out to us directly via live chat or at support@turbotenant.com. Thank you.

Posted 10 months ago

“Scam! Beware! Asks for all your personal info over the internet....then asks for money!!...????...I wouldn't trust it! There's no mention of a fee up front! Shady! Why is there no customer service today? Not ever when you are investing thousands of dollars in your biggest life expense!?....your home!? It's a shame today! It's degrading!”

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Posted 11 months ago

Hi Linda. We are genuinely sorry to read about your frustrations and concerns. It's crucial for us to clarify that our property management software is built to offer a comprehensive, secure, and user-friendly experience for property owners and managers, at no initial cost. Our core version is entirely free, enabling users to manage their properties efficiently without any financial commitment. For those who seek to expand their capabilities and access advanced features, we provide a Premium version for an annual fee. This option is designed to enhance your property management experience, offering additional tools and services that cater to more complex needs. We aim for full transparency about our pricing model and strive to communicate this clearly on our platform and through our user agreements. We understand the importance of trust and transparency, especially in managing such significant assets as properties. Please rest assured that protecting your personal information and providing a secure environment for all our users is our top priority. Regarding your concerns about customer service availability, we sincerely apologize for any inconvenience you've encountered. Our customer support team is here to assist you through multiple channels: via email at support@turbotenant.com and through our live chat feature. We are committed to providing timely and helpful support to ensure you have the best experience possible with our software. We greatly appreciate your feedback, as it is crucial for us to continually improve and ensure we are meeting the needs of our users. Should you have any more questions or require further assistance, please do not hesitate to reach out to us directly.

Posted 11 months ago

“I have not had a single interest from client in my one month experience with TurboTenant. It would be hard for me to give a good review to this website. To tell the truth, it was a waste of money and time.”

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Posted 1 year ago

Hi Sourav, thank you for reaching out and expressing your concerns about not receiving leads on your rental property. We understand how crucial it is to have your property seen and engaged with by potential tenants, and we're here to help ensure that happens. To address your concerns and help put you on the right track, we highly recommend reaching out to us via chat or email at support@turbotenant.com. By doing so, we can conduct a thorough investigation into your specific situation, research the issue, and apply the best practices to enhance your listing's visibility and appeal. Our goal is to ensure that your property reaches as many potential tenants as possible. Please don't hesitate to reach out to us. We're committed to supporting you and ensuring that your rental property gets the attention it deserves. Together, we can work towards increasing your leads and finding the right tenants for your property!

Posted 11 months ago

“As a tenant I can barely afford the rent and u take $ 49.00 dollars a month too! And why isn't this fee apart of the total when I pay the rent??? Shady for the tenant @@@@@”

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Posted 1 year ago

Hi Tom. We apologize for any confusion regarding the $49 screening fee. This is a one-time charge for the tenant screening process, covering background, credit, and rental history checks, and is separate from your monthly rent. This fee ensures landlords can review reliable information when making their rental decisions. Our team is here to address any further questions or concerns you may have, so please don't hesitate to reach out to us for assistance.

Posted 11 months ago

“Incorrect information on property listing, applied to a property I was never able to actually live at because it was listed incorrectly, turbo tenant refused to issue me refund or do anything to resolve this error on both their end and with the landlord”

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Posted 1 year ago

Hi Kieran, we're genuinely sorry to hear about your frustrating experience, and we apologize for any inconvenience you've encountered. Unfortunately, per our terms of service, fees are non-refundable once an application is submitted. TurboTenant does not manage property listings and if the landlord has mismanaged their listing in any way, they are fully responsible and should be contacted directly. If you have any other questions, please do not hesitate to contact us at support@turbotenant.com.

Posted 1 year ago

“One tenants reversed payment caused all my other properties payments to be deposited late. Also meaning the owners receive their money very late. So bad for business. Even though their money was retrieved right away from my account, I still had to wait…….My goodness”

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Posted 1 year ago

“WORST SITE EVER!!! I've asked countless times why when i have turbotenant open on my phone does it need to have access to my microphone? There is no reason for the website to need access to my microphone. If i leave the webpage open in my browser in the background it shows that it is using my microphone and Bluetooth. Also according to my landlord he is limited to what he can allow and not allow for payments to be set up. I would suggest if your landlord requires you to use this software you find yourself another landlord because this software is terrible. Maybe someone will contact me and answer my questions and concerns i have about this software but I'm not holding my breath.”

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Posted 1 year ago

Hi Eric - we don't, never have, and have no plans to require any kind of microphone access to use our software. This sounds like it may be a device setting for you, or possibly when you're messaging your landlord they're asking for attachments like photos or videos? Our platform does not require microphone access. You can reach out to our team at support@turbotenant.com and they'd be happy to further address your concerns.

Posted 1 year ago

“These people promise to ask for 40.00 to find us a tenant, we paid , no calls ans started to take 20.00 dollars a month without our permission please not not give them any of your information. What a mistake.stay away please”

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Posted 1 year ago

Hi Willie - I'm sorry to hear you were disappointed with our platform! I don't see any record of you chatting or emailing our team, but we would love to help you sort out any issues you're having. If you email us at support@turbotenant.com, we'll help you out ASAP!

Posted 1 year ago

“I paid for a simple lease form and need to make a change in deposit amount. TurboTenant would not allowed to make a simple change. Any attempts via bot are not successful and no telephone number to contact. Attempted to upgrade to required another $99. A total scam.”

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Posted 1 year ago

Hi Leonard - I'm sorry to hear that you were disappointed with our platform! We appreciate your feedback and understand that some restrictions can be frustrating. However, I noticed that one of our support specialists was able to help you with your inquiry and it seems like you were able to make the changes you wanted in the end. We hope you reconsider your review after your conversation with our Support team. But if you have any additional questions or concerns, feel free to email us at support@turbotenant.com, and we'll help you out ASAP!

Posted 1 year ago

“This application is not reliable, Lease option keeps showing errors, No customer support to help fixing issue,”

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Posted 1 year ago

“Had a tenant having issues signing a lease. I emailed customer support but danny seemed more concerned about closing the support call instead of helping me or the tenant”

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Posted 1 year ago

“Terrible customer support. Terrible app. Constantly getting errors on the app when trying to pay. They processed my payment twice after showing an error and the payment not going through the first time. Then I get told they will not reverse the second payment. DO NOT TRUST TURBO TENANT WITH YOUR MONEY!”

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Posted 1 year ago

Thank you very much, Kelly, for taking the time and effort to share your experience with us. We apologize for the trouble you had to go through with our customer support, our app, and for processing your payment twice despite the error. We are truly sorry and assure you that we take our customers’ feedback seriously. It would be extremely helpful if you could share us more details about your experience, which areas do you think need improvement, and how can we make things better in the future. Once again, thank you so much for your review and trust. We are grateful for your feedback and look forward to improving our service.

Posted 1 year ago

TurboTenant is rated 4.6 based on 972 reviews