TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 972 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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English

“I j got a lot of responses when people misunderstood the cost was a per room cost and not the entire cost of the apartment. Took me forever to figure out how to change the ad.”

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Posted 8 months ago

Thank you for your feedback. We understand how important it is to clearly communicate the cost of your rental. For future reference, if you need to make changes to your ad, our support team is always available to assist you via live chat or support@turbotenant.com. We appreciate your patience and are here to help you with any questions you may have. Thank you for using TurboTenant!

Posted 8 months ago

“I have a possible tenant, however the number she gave is not in work condition. AUBREY, I canot get a hold of her.”

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Posted 9 months ago

Hi Joyce. Thank you for your message. We're glad to hear you have a potential tenant. However, please note that we are just the middleman and do not have direct contact with prospective tenants. We recommend reaching out to the tenant via any other contact information they may have provided or trying to connect through the messaging system on our platform. If you continue to have issues or need further assistance, please let us know. We're here to help!

Posted 9 months ago

“It's a good program”

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Posted 1 year ago

“The auto pay system does not work as smoothly as it should. After not receiving payments made by tenants I had to reach out to find out why. I had already provided the needed information to valid the account and started receiving payments then all of a sudden stopped. Danni was able to communicate and help - but even after that, received another request for the same information that was previously sent.”

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Posted 1 year ago

Sorry to hear you had difficulty in our system, Joseph! Let us know if we can help at support@turbotenant.com and we're happy to dig in and see what's causing the error.

Posted 1 year ago

“Potential renters did not like the cost of the application fee so I had to take their Zillow application.”

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Posted 1 year ago

Hi Brad! Thanks for the review of TurboTenant! We really appreciate the feedback. One thing to note, a lot of landlords that use that site (rhymes with "pillow") end up using our applications & screening report. As the landlord, you can require renters to use a specific application when screening as long as you require the same of all interested tenants. If you have any questions about our customizable rental application, feel free to reach out to our Colorado-based Support Team at Support@TurboTenant.com.

Posted 1 year ago

“Need more updates, if possible.”

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Posted 1 year ago

Thank you for your feedback, Peter! We are committed to helping customers get the most out of their rental properties, so please reach out to our Customer Support team to share more details about the updates you're looking for. You can send an email to Support@TurboTenant.com anytime- our customer support team is always available if you need help with anything. Thank you again for taking the time to share your experience!

Posted 1 year ago

“Loved everything about your services and events (5 star) until your Security Certificate update in May. I get messages that your website may be unsafe. I can no longer log in. KC tried very hard to help but we could only determine the cause and I still cannot log in without dropping my firewall. Only limited aspects of the app work.”

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Posted 1 year ago

Thanks for your review, Cara! I looked through your chat with support, and am happy to see you aren't having difficulty with the app or the desktop version, but feel free to reach back out to Customer Support to continue troubleshooting for your tablet!

Posted 1 year ago

“You got my last place rented although I had to come down in price. Start of this listing off to a slow start”

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Posted 1 year ago

Thank you for your feedback, Peter! We provide tools to help price your rental in line with the competition, but sometimes we miss the mark. If there is ever anything else you need help with, please don't hesitate to reach out - we are happy to help!

Posted 1 year ago

“I can’t find what my 90.00 dollars I paid to turbo tenant cover because I can’t get any help for a move out check list”

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Posted 1 year ago

“THOUGHT WOULD GET MORE LEADS”

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Posted 2 years ago

“When it works, it's great. But, when there are problems to be fixed, it is not good.”

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Posted 2 years ago

“It’s been only 4days of your service and I haven’t gotten any applicants so it’s really hard to evaluate at this juncture.”

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Posted 2 years ago

“Need a person that I can speak to on the phone.”

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Posted 2 years ago

“1. Our company and some tenants have had and are having difficulty in setting up the bank accounts. 2. Please discontinue Turbo tenant asking the tenants if they have maintenance requests upon making their monthly rent payments. Some of them are submitting completely unnecessary requests. After the tenants made their first payment using Turbo tenant, it cost me a trip from California to Phoenix AZ to repair a problem that was present before I bought the building in 2013. Please eliminate this immediately and confirm this can be done before Sept payments are due. If there is a maintenance problem, tenants can submit a request when a problem arises. Turbo tenant does not need to provoke tenants to submit maintenance requests at the end of each month. I chose Turbo tenant to help simplify Property Management, not to cost me time and money on unnecessary maintenance.”

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Posted 2 years ago

Hi there, thanks for your review. As a rental management software platform, we prioritize providing the best rental management experience for our users, so we're always finding ways for our users to provide the best rental experience to their tenants. We appreciate the feedback and will pass this on to our product development team. If you have any questions, please feel free to reach out to our support team at support@turbotenant.com. Thank you!

Posted 2 years ago

“I am absolutely happy to pay for our services. Turbo tenant is a life saver, but I didn’t like that deposits went from pretty quick to seven days and still a few days (after paying to upgrade). I think they should be pretty well immediate or within a business day or two.”

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Posted 2 years ago

Hi Victoria, thank you for the feedback. We have partnered with Stripe, which is a payment processor that securely transfers money from your tenants to you. Typically, ACH direct deposits take 5-7 business days to process, and with our premium plan, it takes 2-3 business days to process. For more info, please see our blog: https://support.turbotenant.com/en/articles/4522996-how-long-do-rent-payments-take-to-process

Posted 2 years ago

“I switched to apartments.com because I get my rent deposited faster into my account WITHOUT extra cost. ACH withdrawals do not cost my tenant anything extra either.”

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Posted 2 years ago

Hi Jean, thank you for the feedback. We're sorry to hear that you switched to another platform. We have partnered with Stripe, a payment processor that securely transfers money from your tenants to you. Our ACH direct payment is free for all users and takes 3-7 business days to process, but you can upgrade to our premium subscription, which will take 2-3 business days to process. We hope that you consider using us again! Please don't hesitate to contact our support team at support@turbotenant.com with any questions.

Posted 2 years ago

“Good Day. Have not received one lead yet from any of the sites you advertise on, including yours. In the past, I received a good number of leads. Not sure why. Am disappointed.”

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Posted 2 years ago

Hi Abram, thanks for your review and for using TurboTenant! Our software allows you to syndicate your rental listings through online listing websites. To help you market your rentals better, check out this blog that we recently wrote: https://www.turbotenant.com/blog/marketing-your-rental-property-to-get-the-best-tenants/. You can also download our Turbolist extension on Chrome to help you market your listing on Facebook Marketplace: https://support.turbotenant.com/en/articles/4004014-how-do-i-post-my-listing-to-facebook-marketplace

Posted 2 years ago

“I have major increases in contacts with possible tenants using TurboTenant than with Zillow.”

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Posted 2 years ago

Hi Weatherwood Properties, Thanks for your review! Please let us know how we can earn your 5-star review :)

Posted 2 years ago

“I do get many leads from turbo tenant and appreciate the additional exposure to other outlets.”

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Posted 2 years ago

Hi Tom, Thanks for your review! Please let us know how we can earn your 5-star review :)

Posted 2 years ago

“Great site but would like more leads.”

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Posted 2 years ago

TurboTenant is rated 4.6 based on 972 reviews