TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 972 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“great great service”

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Posted 1 month ago

Thank you for the great review, Craig! We're thrilled to hear you had a positive experience with our service. If there's anything more we can do for you in the future, just let us know! We're here to help.

Posted 1 month ago

“user-friendly but needs to account for depreciation”

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Posted 1 month ago

“Great software to use for your property marketing, renting, and exposure. Responses have been great. Easy to use.”

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Posted 4 months ago

Thank you for the great review, Daniel! We're glad to hear you're finding TurboTenant easy to use and effective for your property needs. If you have any questions or need assistance, feel free to reach out to us at support@turbotenant.com.

Posted 3 months ago

“I will give 5 stars to customer service because Brian was very very helpful to me in figuring out how to get my lease process completed. I would give Turbo Tenant 3 stars - they offer such a comprehensive service and would deserve 5 stars - except navigating the web pages is chaotic and there is too much busy content - some of which is simply advertising and marketing. You are doing such a great job - all the hype is not necessary and it gets in the way of ease in navigating.”

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Posted 4 months ago

Thank you for your thoughtful review, Carolyn! We're thrilled to hear that Brian was able to assist you effectively—customer service is a priority for us! We also appreciate your feedback regarding the navigation of our web pages. We’re always looking for ways to streamline the experience, and your insights are invaluable as we work to improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out. We're here to help!

Posted 4 months ago

“As a first time user I find turbo tenant very nicely full featured. However some of the processes and actions that happen behind the scenes are opaque. When things don't work as expected, often due to my own errors, it is not obvious what is happening and what the fix is. I will say that customer support has been five-star excellent in every way and has helped me through the learning curve.”

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Posted 5 months ago

Thank you so much for your 4-star rating of TurboTenant! We greatly appreciate your feedback and we're glad to hear that as a first-time user, you find our platform nicely full-featured. We understand that some issues may arise from time to time. Rest assured, we are constantly working to improve our platform and make it more user-friendly. We're thrilled to hear that our customer support has been five-star excellent for you! We believe that excellent customer support is just as important as having a great product, and we're glad that our team has been able to assist you through the learning curve. If you ever have any questions or need further assistance, please don't hesitate to reach out to us.

Posted 4 months ago

“Professional looking documents and software features”

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Posted 5 months ago

Thank you for taking the time to rate TurboTenant with 4 stars! We appreciate your feedback and are thrilled to hear that you found our software features and documents to be professional-looking. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help you make the most of your rental experience.

Posted 5 months ago

“Great tool will use it again in the future”

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Posted 5 months ago

Thank you, Vborner, for your 4-star rating of TurboTenant! We really appreciate your feedback and are glad to hear that TurboTenant has been a great tool for you. We look forward to serving you again in the future!

Posted 5 months ago

“Consistently delivering quality leads.”

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Posted 5 months ago

Thank you, Rolly, for your 4-star rating of TurboTenant! We truly appreciate your feedback and support. We are delighted to hear that TurboTenant has consistently delivered quality leads for you. Your satisfaction is our utmost priority, and we will continue to strive for excellence in providing reliable and effective services. Thank you once again for choosing TurboTenant!

Posted 5 months ago

“Very good service”

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Posted 6 months ago

Thank you so much for taking the time to rate TurboTenant with 4 stars! We truly appreciate your feedback and are thrilled to hear that you are satisfied with our service. Please don't hesitate to reach out if you have any further questions or need assistance in the future. We are here to ensure you have an excellent experience with TurboTenant.

Posted 6 months ago

“It's a great company. It's free to register to look for an applicant.”

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Posted 6 months ago

Thank you so much, Lan, for giving TurboTenant a 4-star rating! We truly appreciate your support and feedback. We're really glad to hear that you think TurboTenant is a great company. As you mentioned, it is indeed free to register and look for applicants on our platform. We strive to provide a user-friendly experience and valuable services to landlords like yourself. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing TurboTenant!

Posted 6 months ago

“Very easy to use”

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Posted 6 months ago

Thank you so much for your 4-star rating of TurboTenant! We truly appreciate your feedback and are thrilled to hear that you find our platform very easy to use. Our team is constantly working to ensure that our customers have a seamless and hassle-free experience, so it's fantastic to know that we've met your expectations. If you have any further questions or need assistance with anything, please don't hesitate to reach out. We're always here to help!

Posted 6 months ago

“so far so good, came from another similar website.”

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Posted 6 months ago

Thank you for taking the time to rate TurboTenant with four stars! We truly appreciate your feedback and are delighted to hear that you are satisfied with our services. We are thrilled to know that your experience with TurboTenant has been positive so far. We pride ourselves on providing a user-friendly platform for landlords and tenants alike. Your statement, "so far so good, came from another similar website," reaffirms that we are meeting the needs of our users who have transitioned from other rental websites. Please do not hesitate to reach out if you have any questions or need further assistance. We value your partnership and look forward to continuing to exceed your expectations.

Posted 6 months ago

“It’s been a pleasurable experience”

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Posted 6 months ago

Thank you so much for taking the time to leave us a 4-star rating for TurboTenant! We really appreciate your feedback and support. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out.

Posted 6 months ago

“Great software, makes the process very easy for a first time landlord like myself. However, it came to my surprise as I was reviewing a lease I had just sent to be signed that there was no section for termination or the time required to be informed in advance of a termination. I had to scramble to add my own language in the custom section to state a 60 day termination period. That's a huge misstep in my opinion. Having a buffer period to look for a new tenant is super critical and that seems like a huge oversight.”

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Posted 7 months ago

Hi Dylan. Thank you for your feedback and for choosing TurboTenant! We're glad to hear that our software has made the process easier for you as a first-time landlord. Regarding the termination clause, we understand your concern. The reason it's not included by default is that termination and advance notice requirements vary significantly by state law, and they are not universally required clauses in every lease. To ensure compliance and flexibility, we’ve relied on landlords adding that language under the "Additional Provisions" section if it’s needed. However, this is something we are working on improving in the future. If you have any other questions or need further assistance, don’t hesitate to reach out. Thanks again for being a part of the TurboTenant community!

Posted 6 months ago

“It has been working great in the past and I hope it still will.”

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Posted 7 months ago

Thank you so much for taking the time to rate TurboTenant with 4 stars! We truly appreciate your support and are thrilled to hear that our platform has been working great for you in the past. Our team is committed to continuously improving our services and providing an excellent user experience. Your positive feedback motivates us to keep delivering the best possible solutions for your property management needs.

Posted 6 months ago

“I love the app! I've been able to do background checks, schedule no contact showings, have leases signed and received rental payments through this portal. I enjoy the resources and information available for landlords. My only issue is I wish I had the option to invite prospects to a showing directly, instead of having to send a copied link. I also, had 1 application come through without income verification other than that the app is amazing for the price!!”

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Posted 7 months ago

Thank you so much for your positive review! 🌟 We're thrilled to hear that you've been able to leverage TurboTenant for background checks, contactless showings, lease signings, and rental payments. It's great to know you're finding our resources and information helpful as well. We truly appreciate your feedback about inviting prospects directly to showings and the income verification process. Your suggestions are invaluable, and we're constantly working to improve our app to better serve landlords like you. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thank you for choosing TurboTenant! 🙌

Posted 7 months ago

“Completely meets my needs as a Landlord. Your services weeds out those that would normally take up my time.”

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Posted 7 months ago

Thank you for taking the time to rate TurboTenant! We greatly appreciate your feedback and are thrilled to hear that our services completely meet your needs. We understand how valuable your time is, and we are glad that our platform helps. Best wishes on your property management journey!

Posted 7 months ago

“So far so good. I wish the desktop and mobile had same functionality”

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Posted 8 months ago

Thank you for your feedback. We appreciate hearing that your experience has been positive so far. We recognize the importance of having consistent functionality across both desktop and mobile platforms and hope to improve it in the future to ensure a seamless and cohesive experience for all our users.

Posted 8 months ago

“Overall, turbotenant is great. Marketing is effective, tenent screening, lease signing are good. It is valuable to first time landlord.”

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Posted 8 months ago

Thank you for taking the time to rate TurboTenant with four stars. We appreciate your feedback and are glad to hear that you find our services valuable, especially for first-time landlords.

Posted 8 months ago

“How to get back to where I was. The layout looks all the same. Color index tabs Made it throw, loved ,I can do it myself New tenant New lease Signed Paid Next”

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Posted 8 months ago

Thank you so much for giving TurboTenant a 4-star rating! We truly appreciate your feedback. If you ever need any assistance or have any questions on how to get back to where you were or explore more advanced features, please don't hesitate to reach out to our support team. We're here to help you every step of the way!

Posted 8 months ago

TurboTenant is rated 4.6 based on 972 reviews