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Turo Reviews

1.3 Rating 975 Reviews
E
Happiness Grade
E

Refund - Difficult

48.33%
Industry Average
I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.
posted 2 weeks ago - Felix
I need a replacement car that fits into the refund amount for the last four days of my trip.
posted 3 weeks ago - Anonymous
I always chose the refundable trip since my bookoings started in October.
posted 3 weeks ago - Steve McElhoe
Car was fine. Host cancelled my first reservation because I was three hours late for a LOCKBOX pick-up. I got hit with $140 cancellation fee, and Turo would not refund even with proof of my text to host saying I would be late. Very disappointing. Be careful out there.
posted 3 weeks ago - JEFFREY L PIERSON
Its absolutely fine but i didn’t get a full refund for this cancellation.
posted 1 month ago - Mangal
I had to cancel a booking to book an alternative car, which became suddenly unavailable. Immediately rebooked my original booking and it was $44 more expensive. Called customer service to refund the difference. They said the system wouldn’t allow it. I asked for a credit instead. System said no. Frustrating experience.
posted 1 month ago - Anonymous
Despite never picking up the car or even verifying my license, Turo only gave me a partial refund, allowing the host to keep over $200.
posted 1 month ago - Anonymous
24 hour free cancellation notice is not true. Zero refund.
posted 1 month ago - Anonymous
I can return it filled and if I leave a receipt they will refund me the difference of what I paid to fill it and the $80 I prepared.
posted 2 months ago - Colleen Baker
If that is the rules you should be clear about it before taking hundreds out of someone account and now I have to wait for a email to determine when I would get a refund.
posted 2 months ago - Anonymous