TW Wholesale LTD Reviews

Name: TW Wholesale LTD
Address: Unit 11, Cadley Hill Road, Swadlincote, Unit 11, Cadley Hill Road, Swadlincote, Derbyshire
Rating: 4.68

4.7 Rating 2,615 Reviews

92 %

of reviewers recommend TW Wholesale LTD

4.7

Based on 2,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote,
Unit 11, Cadley Hill Road, Swadlincote
Derbyshire
DE11 9EU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It never turned up”

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Posted 2 years ago

Hi Daniel, Sorry to see you haven't received your parcel yet - it appears there has been a significant delay in the courier depot. We've asked for the parcel to be returned to us. Please get in touch with us if you would like a refund or replacements sent to you. Apologies for the inconvenience caused. TW Wholesale

Posted 2 years ago

“I’ve ordered this makita torch and a makita battery but unfortunately it wasn’t delivered. I am still waiting for a refund.”

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Posted 2 years ago

Hi, thanks for your review - sorry that you didn't receive your order. We can see there was a problem with the courier depot causing the delay. We have since cancelled the order and issued you a full refund. Please accept our apologies. Thanks, TW Wholesale.

Posted 2 years ago

“Still not received this item”

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Posted 2 years ago

“They haven’t turned up”

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Posted 2 years ago

“Still waiting on my order and that was next day delivery 4 days later still nothing”

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Posted 2 years ago

Hi William, Thanks for your review. We've looked into your order and can see there was a delay at the Glasgow depot which caused your order to take longer than expected. However, we can now see that your order was delivered earlier today - any issues, please let us know. Apologies for the inconvenience caused. Thanks, TW Wholesale

Posted 2 years ago

“I AM STILL WAITING FOR ITEM TO BE DELIVERED .”

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Posted 2 years ago

Hi Nigel, We've investigated your order and it appears that your parcel is delayed due to the recent Bank Holiday period. That being said, we expect to see your parcel move on the tracking within the next 24 hours and will hopefully be delivered to you soon. Apologies for the delay and inconvenience caused. Thanks, TW Wholesale

Posted 2 years ago

“Still waiting to receive it”

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Posted 2 years ago

Hi Terence, Unfortunately, the address you supplied does not include your full address and is missing your house number and the first line of your address. We've asked the parcel to come back to us and we'll issue you a refund within 24 hours. Please feel free to re-place your order and double-check the full address is given. Thanks, Brenn

Posted 2 years ago

“Item has not arrived yet and no idea when it will come. Customer service please contact me to rectify the situation.”

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Posted 2 years ago

“Unable to review goods not received yet.”

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Posted 2 years ago

“Said it's been delivered IV not had it yet”

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Posted 2 years ago

“Did not receive it.”

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Posted 2 years ago

“Not strong enough,very flimsy,will struggle taking the weight it says it can.”

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Posted 2 years ago

“I have not received my item as I was told I should have it so we're is it”

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Posted 2 years ago

Hi Carl, Thanks for your review - we've checked your parcel tracking and it looks like it should be with you shortly; possible tomorrow or Wednesday. Sorry for the delay! Thanks, TW

Posted 2 years ago

“Sent products that were about to go out of date. Called them to explain I was unhappy about that - it was mentioned it would be c. 1 year use by on the website. Was told that I would have to pay for them to be returned, which obviously I was unhappy about. I’m still waiting for a call back from them which I was promised. Absolute nightmare, currently spent a huge amount of money on a product that will be worth nothing by the time I come to use it in a few months.”

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Posted 2 years ago

Hi Camille, Thanks for your review. As we have mentioned on the phone, there is nothing wrong with the product and is still perfectly usable. None of our tubs are about to go out of date and at the earliest, it is the end of September for our first batch - if the bags inside the tubs remain sealed the product actually has a much longer expiry date than detailed; the product can even be stored in water once opened for up to a month. You will need to return the products at your cost if you wish to change the tubs, this is standard practice from any retailer. Regards, TW Wholesale

Posted 2 years ago

“Tried to email to say item received is wrong but still no reply.”

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Posted 2 years ago

Hi Derren, Thanks for leaving us a review. Please can you get In touch with us by calling us on 01283 558313 or emailing enquiries@twwholesale.co.uk. Unfortunately, we haven't received any contact from you at the moment. Thanks, TW

Posted 2 years ago

“was expecting delivery thursday now monday and still waiting. The only tracking says "we were unable to deliver your parcel we will deliver next working day" but nothing friday saterday or monday”

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Posted 2 years ago

Hi Dean, Thanks for taking the time to provide some feedback. Your parcel was sent to the wrong delivery depot and needed to be rediverted. Luckily, the tracking is now showing that it will be delivered within the next 48 hours. Apologies for the delay. Thanks, Brenn

Posted 2 years ago

“Still waiting to be delivered”

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Posted 2 years ago

Hi David, Thank you for your review. I've checked the tracking on your delivery and can see it was, unfortunately, delayed multiple times through the connecting depots. Luckily, I can see that it is now showing on the final mile to being delivered. Apologies for the delay.

Posted 2 years ago

“Ordered shed 18/5/22 Was told delivery would be 5 to 7 days Been informed delivery will be 24/6/22 Installation 1/7/22 Not happy, you have your money but I have to wait 6 weeks for my shed. If I had known this was the case I would of gone elsewhere”

Helpful Report

Posted 2 years ago

Hi David, Thanks for your review - we've taken your comments on board and we're working with the shed supplier to reduce the delivery time. Unfortunately, your order arrived just as they had run out of stock of the shed you ordered; we communicated this with you numerous times and kept you informed along the way; however, we understand your frustrations and have been noted. If you have any further disruptions, please do not hesitate to get in touch. Thanks, TW

Posted 2 years ago

“I would love to write a review, but sadly can’t as I have not received my items. The item was not delivered and is now no it’s was back to yourself. I would like a refund.”

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Posted 2 years ago

Hi Jamie, Sorry to see your parcel didn't reach you - it appears our courier had an issue trying to reach you. That being said, once your parcel is returned to us we will issue you a full refund. Apologies for the inconvenience caused. TW

Posted 2 years ago

“Shocking, stuck on with weak adhesive pads, as soon as I rubbed a wet brush on it (before 1st use) the head completely came off the handle”

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Posted 2 years ago

Hi Jack, Thanks for leaving a review - sorry to see this corner trowel has failed in use. Please get in touch with our Customer Service Team on 01283 558313 and we'll be happy to get this rectified. Thanks, TW

Posted 2 years ago

TW Wholesale LTD is rated 4.7 based on 2,615 reviews