TW Wholesale LTD Reviews

Name: TW Wholesale LTD
Address: Unit 11, Cadley Hill Road, Swadlincote, Unit 11, Cadley Hill Road, Swadlincote, Derbyshire
Rating: 4.68

4.7 Rating 2,615 Reviews

92 %

of reviewers recommend TW Wholesale LTD

4.7

Based on 2,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote,
Unit 11, Cadley Hill Road, Swadlincote
Derbyshire
DE11 9EU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my order”

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Posted 3 years ago

Hi Ryan, Thank you for taking the time to leave us a review. We have sent you an email to give you an update on your shipment. Apologies for the inconvenience caused. Regards, TW

Posted 3 years ago

“I'm still waiting for it 2 days after you said it would arrive”

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Posted 3 years ago

Hi Jason, Thanks for the review. Sorry to see you haven't received your order yet, it appears it was delayed at a depot for a couple of days. Fortunately, as of this morning, it's been marked as entering your local hub and should be with you relatively soon. That being said, we know this isn't good enough and can only apologise for the inconvenience this has caused. Please get in touch with us before your next order as we'd like to provide you with a discount code to receive 10% off your next order of hand tools. Cheers, TW Tool Superstore

Posted 3 years ago

“My product still hasn’t been delivered”

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Posted 3 years ago

Hi Connor, Thanks for leaving your review - sorry to see your order hasn't arrived. I've checked your consignment number and spoken with our courier and it appears your order was misrouted to another depot. Fortunately, it has been located and should be delivered to you tomorrow. Any issues please get in touch. Apologies for the inconvenience caused. Thanks, TW.

Posted 3 years ago

“Good size but very cheaply made but what can you expect for £1:80. Not sure weld will stand up to rigours of use as blade very thin. Each one differently welded. Bought three as they disappear into other tool boxes. Hopefully one will be good. Handles good and seem well fixed. Ok for DIY use.”

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Posted 3 years ago

“Not received yet, been waiting a week for it to come.”

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Posted 3 years ago

Hi Richard, Thanks for the feedback. Apologies for the delay here, it seems your order has been delayed in our courier network. I have been in touch with our carrier and we're told it should be delivered to you soon. You should have received a tracking number with details of your delivery - feel free to use this to keep an eye on when you can expect your parcel. If you haven't received it by the end of the week, please get in touch and we'll investigate this further. Apologies for the inconvenience caused. Thanks,

Posted 3 years ago

“Item was delivered quickly and well packaged.”

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Posted 3 years ago

“Not happy !!!!!!”

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Posted 4 years ago

“Still not received it”

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Posted 4 years ago

“I already have this tote and decided to buy another asvthe quality of toughbuilt is excellent. The item arrived fast but unfortunately it was squashed and really out of shape, probably had alot of weight on it in transit. I have tried to reshape it and hopefully it will keep its shape but maybe better boxed next time ? Cheers , lee”

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Posted 4 years ago

“Can't comment as wrong tile cutter sent back 8th February 2021 picked up by courier at 12.14”

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Posted 4 years ago

“Not got it yet! Delivery been cancelled twice.”

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Posted 4 years ago

“Did not undo, as it states that it is automatic, has to prise both units apart. One had slight damage. You talk about sacrificial 4x2 which I had already purchased, to join the two tressles together, which I had to adjust 4x1and and a half would have been better. Even when they are joined together they wobble in the trestles length, not very good when using a circular saw or other power tools Retired carpenter and joiner and Senior projects manager for Berkeley Homes.”

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Posted 4 years ago

Hi Kenneth Thanks for your feedback - we'll contact BORA off the back of this and provide your very valuable feedback, especially due to your previous trade experience. That being said, BORA will be releasing an adjustable leg version very soon, this would allow you adjust the legs to suit and reduce wobble. Thanks, TW Tool Superstore

Posted 4 years ago

“Tool was all Bent Unusable”

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Posted 4 years ago

“Best prices IF you buy direct, not from eBay!”

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Posted 4 years ago

“Great selection, nice people, could do better on price.”

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Posted 4 years ago

“Delivered on time and at a good proce, unfortunately one bag has big hole in and so alot of it's content has spilt.”

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Posted 4 years ago

Hi Michael, Sorry to see you've received a split bag of cement. Can you please email brenn.stafford@twtoolsuperstore and we'll get a replacement sent out to you soon as possible.

Posted 4 years ago

“Ok”

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Posted 4 years ago

“First of all I don't like to be addressed as "Hey" by the electronics when being asked for a review. Secondly, I purchased items 'click and collect' ... when picked up they were packed as for delivery in loads of bubble wrap. No need at all and as far from environmentally friendly as you can get. Not good.”

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Posted 5 years ago

Thanks for the feedback on this - we've updated our review system after hearing your feedback. With regards to packaging, this was wrapped alongside another order that featured identical products, so apologies for supplying you with an abundance of packaging materials. To keep it as environmentally friendly as possible, please keep hold of the material and make use of it elsewhere!

Posted 5 years ago

TW Wholesale LTD is rated 4.7 based on 2,615 reviews