TW Wholesale LTD Reviews

Name: TW Wholesale LTD
Address: Unit 11, Cadley Hill Road, Swadlincote, Unit 11, Cadley Hill Road, Swadlincote, Derbyshire
Rating: 4.68

4.7 Rating 2,584 Reviews

92 %

of reviewers recommend TW Wholesale LTD

4.7

Based on 2,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote,
Unit 11, Cadley Hill Road, Swadlincote
Derbyshire
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

Craig M

Alan C

TW Wholesale LTD 5 star review on 6th August 2020

Richard M

Matthew W

Anonymous

Anonymous // 01/01/2019

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“Bought as a gift for my son in law (requested), said he would appreciate that more than aftershave.”

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Posted 4 years ago

“Web site is good and easy to order from. Good selection of items”

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Posted 4 years ago

“Was very pleased with the speed of delivery”

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Posted 4 years ago

“Paid extra for next day day delivery trowel arrived 5 days later”

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Posted 4 years ago

Hi Marc, Thanks for your review. Apologies for the delay in you receiving your parcel. Despite your order being shipped on-time, unfortunately, your order was misrouted to a different delivery depot which caused a delay in you receiving your order. Apologies for the inconveniences caused - this was out of our control but we're glad to see you have now received your order. Rest assured, this is very uncommon with our services. Thanks

Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“I'm still waiting for the rest of my orders”

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Posted 4 years ago

Hi Dafydd, Thank you for your review. Due to the size of the items you have ordered, this was split across three different consignments and will likely be delivered separately. We can see that you have already received some of your items, however, your further items weren't delivered due to you not being available to take the delivery. We're making significant efforts to have your goods re-delivered but please make sure you're available to take the delivery. We would appreciate if you could revise your feedback once this has been resolved as we don't believe you have given a true rating based on the service you've received. Thanks

Posted 4 years ago

“delivery driver left parcel outside in the rain without me knowing found it out there at night lucky it wasn’t stolen!!!! Doesn’t come with a trowel case comes with a plastic box”

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Posted 4 years ago

Hi Dominic, Thanks for your review. We can confirm that absolutely everything in this picture is included in what you have bought. The trowel case comes with specific density foams that are cut to size and include internal cuts allowing you to slot your trowel into the foam - it isn't a just a 'plastic box'. If you would like to discuss this further, please get in touch with brenn.stafford@twtoolsuperstore.co.uk. Thanks

Posted 4 years ago

“good service purchases well packed for courier handling”

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Posted 4 years ago

“These are lovely people to deal with. Customer service is quick. The product is amazing. Would appreciate a little more information about what bits fit”

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Posted 4 years ago

“This company is spot on , no issues at all , will definitely be using them again .”

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Posted 4 years ago

“Great service , with prompt delivery”

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Posted 4 years ago

“Delivered safe and sound no damage to packaging either”

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Posted 4 years ago

“Great Service item delivered really quickly.”

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Posted 4 years ago

“Very impressed with trowel so far”

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Posted 4 years ago

“Exactly as described. Affordable and arrived quickly.”

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Posted 4 years ago

“Still waiting on it to be delivered”

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Posted 4 years ago

Hi Craig, Thanks for your review - we've checked the status of your order and unfortunately, it was delayed in a depot based in Glasgow due to the high number of parcels they're experiencing. If you don't receive your goods within the next 7 working days, please get in touch and we'll be happy to issue you a full refund. Apologies for the inconveniences caused. TW Tool Superstore

Posted 4 years ago

“Best prices IF you buy direct, not from eBay!”

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Posted 4 years ago

“Arrived promptly, exactly as described 👍🏻”

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Posted 4 years ago

“Ordered it on Tuesday paid for next day delivery it's now Sunday and still not delivered so its a dreadful review for me thanks”

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Posted 4 years ago

Hi Kevin, Thanks for your review - sorry to see you are having issues with your order. We are investigating the current status of your order and waiting to hear from our courier to get an exact status check on the whereabouts. Once we hear from them, we'll be in touch to discuss things further. Apologies for the inconveniences caused. TW Tool Superstore

Posted 4 years ago

TW Wholesale LTD is rated 4.7 based on 2,584 reviews