TW Wholesale LTD Reviews

Name: TW Wholesale LTD
Address: Unit 11, Cadley Hill Road, Swadlincote, Unit 11, Cadley Hill Road, Swadlincote, Derbyshire
Rating: 4.68

4.7 Rating 2,560 Reviews

92 %

of reviewers recommend TW Wholesale LTD

4.7

Based on 2,560 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote,
Unit 11, Cadley Hill Road, Swadlincote
Derbyshire
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

Craig M

Alan C

TW Wholesale LTD 5 star review on 6th August 2020

Richard M

Matthew W

Anonymous

Anonymous // 01/01/2019

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“Everything was very good”

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Posted 2 years ago

“Have recived what i payd for and fast,so I can get on with my work.”

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Posted 2 years ago

“Excellent service and communication, not used the inflator as yet but I'm sure it'll fit in with the rest of my Makita kit.”

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Posted 2 years ago

“On time delivery , quality products.”

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Posted 2 years ago

“seems to be a shortage of mortar stands at the time of writing this review, so prepared to pay a higher price . Quality product. Unfortunately it does not sit flat on the floor. Whether it was damaged in transit or it is a manufacturing fault I can't say. Packaging was extremely poor. Looked like it was wrapped in a rubbish sack. I called TW Wholesale and was put on hold for half hour before I hung up. Trying to resolve the matter . I will keep you informed.”

Helpful Report

Posted 2 years ago

Hi William, Thanks for getting in touch and leaving a review. We have asked you to supply images of your spot board stand so we can send these to the Supplier for inspection and hopefully organise a replacement to be sent to you. I have personally spoken with the two members of staff that have been dealing with your spot board stand and they have assured me that you were not on hold for 30 minutes - that would and has never happened at TW Wholesale. Please send the images of your faulty spot board stand to info@twwholesale.co.uk and we'll be happy to get this rectified for you. Thanks, TW

Posted 2 years ago

“Got my trowels early and the price is very decent compared to everyone else. Wish you could have sold the putz HD carry case, So far very happy.”

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Posted 2 years ago

“I would love to write a review, but sadly can’t as I have not received my items. The item was not delivered and is now no it’s was back to yourself. I would like a refund.”

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Posted 2 years ago

Hi Jamie, Sorry to see your parcel didn't reach you - it appears our courier had an issue trying to reach you. That being said, once your parcel is returned to us we will issue you a full refund. Apologies for the inconvenience caused. TW

Posted 2 years ago

“Shocking, stuck on with weak adhesive pads, as soon as I rubbed a wet brush on it (before 1st use) the head completely came off the handle”

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Posted 2 years ago

Hi Jack, Thanks for leaving a review - sorry to see this corner trowel has failed in use. Please get in touch with our Customer Service Team on 01283 558313 and we'll be happy to get this rectified. Thanks, TW

Posted 2 years ago

“Product arrived damaged”

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Posted 2 years ago

Hi Brian, Thanks for your review - apologies to see this has arrived damaged. Please kindly contact our customer service team on 01283 558313 and we would be happy to help. Thanks, TW

Posted 2 years ago

“Great mixer. Delivered very quickly. 100% satisfied and can confidently recommend”

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Posted 2 years ago

“Poor service from the very beginning paid for next day delivery arrived 3 days later no answers available other than blaming the courier then when arrived damaged looks like it’s been used and definitely not brand new. Shop elsewhere very unhelpful first time use and last”

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Posted 2 years ago

Hi Ashley, Sorry to see that your order didn't arrive in time. Unfortunately, our carrier had a delay at their depot which was out of our control. However, rest assured that we have sent you some replacement items to swap out the tools that were damaged in transit. Apologies for the inconvenience caused. Regards, TW

Posted 2 years ago

“Great stuff”

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Posted 2 years ago

“great piece of kit. excellent response and delivery. Many thanks. ***** Fantails”

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Posted 2 years ago

“Arrived the next day!!! Fabulous Thankyou.”

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Posted 2 years ago

“Fabulous service as usual. Great prices for professional tools.”

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Posted 2 years ago

“Nothing to declare Ordered arrived when it's was meant too All smooth sailing”

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Posted 2 years ago

“Very easy to order and item’s were received quickly”

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Posted 2 years ago

“Brilliant price from TW. Maaaasive battery. I mean you could build houses with it! Service was as expected. Thank you.”

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Posted 2 years ago

“Great service no complaints”

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Posted 2 years ago

“Easy to use website and fast delivery”

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Posted 2 years ago

TW Wholesale LTD is rated 4.7 based on 2,560 reviews