TW Wholesale LTD Reviews

Name: TW Wholesale LTD
Address: Unit 11, Cadley Hill Road, Swadlincote, Unit 11, Cadley Hill Road, Swadlincote, Derbyshire
Rating: 4.68

4.7 Rating 2,615 Reviews

92 %

of reviewers recommend TW Wholesale LTD

4.7

Based on 2,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote,
Unit 11, Cadley Hill Road, Swadlincote
Derbyshire
DE11 9EU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived damaged”

Helpful Report

Posted 2 years ago

Hi Brian, Thanks for your review - apologies to see this has arrived damaged. Please kindly contact our customer service team on 01283 558313 and we would be happy to help. Thanks, TW

Posted 2 years ago

“Poor service from the very beginning paid for next day delivery arrived 3 days later no answers available other than blaming the courier then when arrived damaged looks like it’s been used and definitely not brand new. Shop elsewhere very unhelpful first time use and last”

Helpful Report

Posted 2 years ago

Hi Ashley, Sorry to see that your order didn't arrive in time. Unfortunately, our carrier had a delay at their depot which was out of our control. However, rest assured that we have sent you some replacement items to swap out the tools that were damaged in transit. Apologies for the inconvenience caused. Regards, TW

Posted 2 years ago

“Rubbish!!!!! The handle came away from the trowel on the first downward stroke !!!”

Helpful Report

Posted 2 years ago

Hi Guy, Sorry to see this product has let you down. Please kindly get in touch via telephone or email and we'll happily issue you a full refund without you needing to return the item. - 01283 558313 - info@twwholesale.co.uk Apologies for the inconvenience caused. TW

Posted 2 years ago

“Not received my item and not very helpful”

Helpful Report

Posted 2 years ago

Hi, thanks for your review. Sorry to see you haven't received your order yet; we're investigating with our carrier company to find out where your order is. Please kindly contact us again on 01283 558313 in a few days for an update if your order hasn't been delivered. Apologies for the inconvenience caused. TW

Posted 2 years ago

“Paid for next day delivery. Didn't come. I then asked for delivery to a different address where i waited all day and so missed a day of work, only for the delivery to go to the original address. Absolute rubbish”

Helpful Report

Posted 2 years ago

Hi Timothy, thanks for the review. Unfortunately, the courier let us down in this case and the delivery instruction wasn't followed; this is a rarity and usually, everything goes to plan. As a gesture of goodwill and apology for the inconvenience, we would like to offer you a 10% Discount Code* for your next order, if you wish to return. Please email brenn@twwholesale.co.uk and we'll be happy to help. *not applicable to power tools.

Posted 2 years ago

“I am still waiting to receive the product, the courier company your have sent it with DX saying they tried to deliver but they have attempted it because I have been home waiting for it since Thursday. Now they saying it’s coming on Monday, Let’s see if it arrives.”

Helpful Report

Posted 2 years ago

Hi Aleem, thanks for your review. I can see from the tracking that your parcel was attempted for delivery on Thursday 21/04/2022 at 14:39. I have a picture of your front door, so I know the driver was there. Luckily, your parcel is due to be delivered to you today between 12:56 and 14:56. Please make sure the delivery address you have provided is correct. If you have any further issues, please call us on 01283 558313 and we can assist with the delivery. Thanks, TW

Posted 2 years ago

“didn't turn up”

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Posted 3 years ago

Hi, Thanks for leaving your review - apologies this hasn't arrived yet, you haven't contacted us to discuss your order. That being said, I can see from the tracking that your order was shipped on the same day, however, has suffered a delay during the weekend and that has caused a knock-on this week. Please expect your parcel to arrive in the next couple of days. Apologies for the inconvenience caused. Regards, TW

Posted 3 years ago

“Not received yet as the other was damaged before it was delivered to me”

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Posted 3 years ago

“Not received can’t review, evri (Hermes) have not delivered yet again, not sure why company’s used this delivery company, personally would rather pay a little more for my postage and receive it.........”

Helpful Report

Posted 3 years ago

Hi Patrick, It appears that Evri attempted to deliver your parcel on the 15/03/2022 at 11:30am but your main gates were closed and the driver could not access your property. Please use the reschedule delivery facility that should have been texted to you to get your hands on your order. Thanks, TW

Posted 3 years ago

“Bought this because it said 'in stock'. It is not. Why say in stock, next day delivery blah blah, when you have to wait 4 weeks?”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for leaving your review - despite making every effort to contact you in a reasonable timeframe to inform you that Werner/Youngman was unfortunately out of stock of the ladder you had ordered, without giving us prior notice beforehand. We understand this is an inconvenience to you and fully respect your decision to leave the review that you have, however, we would appreciate it if you could reflect upon the level of service you received from us after you had placed your order to make a more informed decision. That being said, you have told us you're happy to wait for the stepladder and don't mind the wait as it appears the majority of the UK are out of stock. If at all you want to change your mind, please get in touch. Once again, apologies for the inconvenience caused and we hope to have your ladder with you soon. We hope to have another opportunity to show you what our delivery service is truly like in the future. Thanks, TW

Posted 3 years ago

“Still not received my item more hassle then it’s worth. Blamed on the courier”

Helpful Report

Posted 3 years ago

Hi Alexander, Thank you for your review. Sorry, you haven't received your order within the expected timeframe. We have raised a formal investigation with our courier and we should hear back from them soon. If you haven't heard back from us by the end of this week, please get in touch via 01283 558313. Apologies for the inconvenience caused. TW

Posted 3 years ago

“Can’t rate it or your business as the item in question never arrived. Very disappointed to say the least”

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Posted 3 years ago

“I haven't received it”

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Posted 3 years ago

Hi Jeff, I believe you've just spoken with our Customer Service team who have politely explained where your parcel is located. To reiterate, it appears your order was miss-routed through the delivery network but should be expected for delivery within the next day or two. Apologies for the inconvenience caused - feel free to call us again BEFORE leaving any future reviews. We'd really appreciate it if you gave us the chance to fix things first. Thanks, TW

Posted 3 years ago

“5 days late still not arrived tried to call 5 times no answer still saying its not left the shop ordered if to go back to work with started back yesterday”

Helpful Report

Posted 3 years ago

Hi Tom, Thanks for leaving your review, sorry to see you have had some trouble with your order. Upon checking your order tracking we can see that it has been noted down to have been delivered to a neighbour. If you're still having trouble locating your order, please give us a call on 01283 558313 and we'll launch an investigation with the courier. Regards, TW

Posted 3 years ago

“Case is broken and fastening clips. Obviously happened before packaging as missing pieces not in parcel. Poor quality control. Mot impressed as Christmas presentation .”

Helpful Report

Posted 3 years ago

Hi Paula, Sorry to see you have had an issue with your order. Please can you give us a call on 01283 558313 and we'll happily look into this for you and get it resolved. Thanks, TW

Posted 3 years ago

“It has a defect, i will can nat do with it”

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Posted 3 years ago

“Damaged tools, part of parcel not delivered.”

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Posted 3 years ago

“Shocking delivery ordered Tuesday and payed for next day delivery and still waiting for it to be delivered will never order from here again”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your review - sorry to see you haven't received your order yet. We've investigated your parcel and it appears to have been misrouted by the courier to an incorrect depot which has caused the delay. It did leave us on time and was expected to be with you the next day. That being said, according to your tracking it is scheduled to be delivered today or tomorrow. Please let us know when this has been delivered and we'll issue you a refund for the Next Day Delivery charge you paid. Apologies for the inconvenience caused. Regards, TW.

Posted 3 years ago

“Thanks for your email, can't reply about this product as I have not received it yet”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your review. Apologies you've not received your order yet, there appears to have been an issue with your delivery address which caused it to be held in a delivery depot. However, the good news, your shipment looks like it is scheduled for delivery today or tomorrow - expect to receive some delivery notifications soon. Thanks, TW

Posted 3 years ago

“Still not delivered It’s now Friday, my item should have been delivered Thursday, I waited in all day, was then told Friday, again waited in all day still not arrived and can’t get hold of anyone. I’m not happy. Another day waited in today (Saturday) and still no delivery, this is shocking service”

Helpful Report

Posted 3 years ago

Hi Rob, Thanks for your review - we haven't received any calls or emails from you regarding your delivery which would explain why you haven't had any updates. We have looked into your delivery and it appears to be delayed due to a discrepancy with your address. That being said, we've been in touch with our courier and we're waiting for them to update us further to identify the exact problem. Apologies for the delay, we'll be in touch as soon as we hear more. Thanks, TW

Posted 3 years ago

TW Wholesale LTD is rated 4.7 based on 2,615 reviews