TW Wholesale LTD Reviews

Name: TW Wholesale LTD
Address: Unit 11, Cadley Hill Road, Swadlincote, Unit 11, Cadley Hill Road, Swadlincote, Derbyshire
Rating: 4.68

4.7 Rating 2,615 Reviews

92 %

of reviewers recommend TW Wholesale LTD

4.7

Based on 2,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote,
Unit 11, Cadley Hill Road, Swadlincote
Derbyshire
DE11 9EU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said to be delivered but was refused so returned to amazon, but this was not the case. How do i get a refund.”

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Posted 1 year ago

“Stull hasn't arrived.”

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Posted 1 year ago

“this review is very fair this £42 corner is not worth buying. it is useless for a correct corner because at the joint it leaves a stripe on the corner that ruins your corner. let the producer work with such garbage. I will return it.”

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Posted 1 year ago

“Iv had email twice now saying how is your new kit but still not received it Iv emailed and just getting ignored THANKS 👍👍👍👍”

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Posted 1 year ago

“I’d love to review my purchase, however Evri has still not delivered it.”

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Posted 1 year ago

“The product is good and the initial service from TW Wholesale was good. The delivery company used (DX Freight) a total waste of space. Didn't deliver when supposed to. Said they needed more info. Every other courier service can deliver no problem with the same info. Delivered a day later with the same address. You can't ring them. Robot tells you to live chat. Tried about 20 times over a 2 hour period but no one was available. Put in a complaint to TW Wholesale and DX Freight but nobody has had the decency to get back to us.”

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Posted 1 year ago

“I give one star because l bought I set of Toolbelt on Friday morning l payed £7 for next day delivery and is right now Wednesday night and l still don’t have. Poor”

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Posted 2 years ago

Hi Arkadiusz, Thank you for reporting this to us, we have spoken with you this morning on the phone to let you know we have launched a full investigation to track down the whereabouts of your parcel with DPD. Unfortunately, the package hasn't moved from its original depot location however, we expect the parcel to be found shortly and forwarded to your delivery address as soon as possible. Apologies for the inconvenience caused. Thanks TW Wholesale

Posted 2 years ago

“Still not received it 👎🏻”

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Posted 2 years ago

“Not ur fault but paid for next day delivery for Friday and still haven’t got it”

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Posted 2 years ago

Hi Derek, Thanks for leaving us a review. We've checked the tracking on your order and can see it has been delivered. If you need any more information, please feel free to contact us on 01283 558313. Thanks, TW Wholesale

Posted 2 years ago

“Been asked to complete a review. However the items have Not arrived yet…..!!!! This is not normally the case”

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Posted 2 years ago

“I still haven’t received my order. I have tried to contact yourselfs and I can’t get anywhere. I am not happy with this order it was due to arrive 12th and it is now the 14th still no parcel”

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Posted 2 years ago

Hi Lois, We've checked the tracking on your parcel and it appears that the courier attempted a delivery earlier today at 1:04pm but nobody was available at the address. A re-delivery has been booked for tomorrow. If you keep having issues, please feel free to contact us at 01283 558313 and we'll be hap[py to help. Apologies for the inconvenience caused. Thanks, TW Wholesale

Posted 2 years ago

“Still waiting for delivery,after speaking to one of your colleagues today its clear that my order has been lost,not very happy.”

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Posted 2 years ago

Hi Dax, We asked you to kindly give us some time to hear back from our courier as they're performing a depot search at the moment. They are very busy at the moment however, once we hear back from them we will get in touch with you for an update. Thanks, TW Wholesale

Posted 2 years ago

“Send wrong item”

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Posted 2 years ago

Hi Ivan, Thank you for contacting us. Sorry to see you have received the wrong products - please can you contact us and we'll be happy to help get this rectified. Email: info@twwholesale.co.uk Phone: 01283 558313 Thanks, TW Wholesale

Posted 2 years ago

“Recently brought 2 refina sponges but unfortunately due to a error by myself I didn't put a house number or street name for it to be delivered.. parcel was still sent out and between tw and the delivery company neither bothered to ring to find my address. Parcel was delivered to a address which is not mine or neighbours so now I'm at a loss to we're it is with neither tw or amazon knowing we're it is and not interested either”

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Posted 2 years ago

Hi Karl, Apologies to see that your parcel hasn't arrived yet. We're investigating with our courier company to see where your package has been delivered. Please feel free to contact us for more information. Regards, TW Wholesale

Posted 2 years ago

“Received damaged, sent an email not heard anything back”

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Posted 2 years ago

Hi Oliver, Thanks for getting in touch and sorry to hear your parcel has arrived damaged. Unfortunately, we haven't received any communication from you; please call us on 01283 558313 (extension 2) and we'll be happy to help. Thanks, TW Wholesale

Posted 2 years ago

“Where is it? Not received, use a different courier.”

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Posted 2 years ago

“I oredered 3-4 items only one has arrived after 2 weeks. No apology no money bk no notice of when items will arrive and I need them for a job on Saturday thanks”

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Posted 2 years ago

Hi Lewis, Thanks for taking the time to leave us a review. We've checked the tracking on your order and can see that it was sent in two parcels; one of which was delivered yesterday and the other is due to be delivered very soon. Unfortunately, it appears the courier has tried several times to deliver but there wasn't anyone at the address to accept the delivery. If you have any further issues with the delivery, please feel free to contact us and we can investigate further. Thanks, TW Wholesale

Posted 2 years ago

“Not recieved order”

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Posted 2 years ago

“Damaged product. Had to return the item”

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Posted 2 years ago

“order on monday still not got it a week later”

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Posted 2 years ago

TW Wholesale LTD is rated 4.7 based on 2,615 reviews