TW Wholesale LTD Reviews

Name: TW Wholesale LTD
Address: Unit 11, Cadley Hill Road, Swadlincote, Unit 11, Cadley Hill Road, Swadlincote, Derbyshire
Rating: 4.68

4.7 Rating 2,560 Reviews

92 %

of reviewers recommend TW Wholesale LTD

4.7

Based on 2,560 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote,
Unit 11, Cadley Hill Road, Swadlincote
Derbyshire
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

Craig M

Alan C

TW Wholesale LTD 5 star review on 6th August 2020

Richard M

Matthew W

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery”

Helpful Report

Posted 3 years ago

“I'm still waiting for the rest of my orders”

Helpful Report

Posted 3 years ago

Hi Dafydd, Thank you for your review. Due to the size of the items you have ordered, this was split across three different consignments and will likely be delivered separately. We can see that you have already received some of your items, however, your further items weren't delivered due to you not being available to take the delivery. We're making significant efforts to have your goods re-delivered but please make sure you're available to take the delivery. We would appreciate if you could revise your feedback once this has been resolved as we don't believe you have given a true rating based on the service you've received. Thanks

Posted 3 years ago

“delivery driver left parcel outside in the rain without me knowing found it out there at night lucky it wasn’t stolen!!!! Doesn’t come with a trowel case comes with a plastic box”

Helpful Report

Posted 3 years ago

Hi Dominic, Thanks for your review. We can confirm that absolutely everything in this picture is included in what you have bought. The trowel case comes with specific density foams that are cut to size and include internal cuts allowing you to slot your trowel into the foam - it isn't a just a 'plastic box'. If you would like to discuss this further, please get in touch with brenn.stafford@twtoolsuperstore.co.uk. Thanks

Posted 3 years ago

“good service purchases well packed for courier handling”

Helpful Report

Posted 3 years ago

“These are lovely people to deal with. Customer service is quick. The product is amazing. Would appreciate a little more information about what bits fit”

Helpful Report

Posted 3 years ago

“This company is spot on , no issues at all , will definitely be using them again .”

Helpful Report

Posted 3 years ago

“Great service , with prompt delivery”

Helpful Report

Posted 3 years ago

“Delivered safe and sound no damage to packaging either”

Helpful Report

Posted 3 years ago

“Great Service item delivered really quickly.”

Helpful Report

Posted 3 years ago

“Very impressed with trowel so far”

Helpful Report

Posted 3 years ago

“Exactly as described. Affordable and arrived quickly.”

Helpful Report

Posted 3 years ago

“Still waiting on it to be delivered”

Helpful Report

Posted 3 years ago

Hi Craig, Thanks for your review - we've checked the status of your order and unfortunately, it was delayed in a depot based in Glasgow due to the high number of parcels they're experiencing. If you don't receive your goods within the next 7 working days, please get in touch and we'll be happy to issue you a full refund. Apologies for the inconveniences caused. TW Tool Superstore

Posted 3 years ago

“Best prices IF you buy direct, not from eBay!”

Helpful Report

Posted 3 years ago

“Arrived promptly, exactly as described 👍🏻”

Helpful Report

Posted 3 years ago

“Ordered it on Tuesday paid for next day delivery it's now Sunday and still not delivered so its a dreadful review for me thanks”

Helpful Report

Posted 3 years ago

Hi Kevin, Thanks for your review - sorry to see you are having issues with your order. We are investigating the current status of your order and waiting to hear from our courier to get an exact status check on the whereabouts. Once we hear from them, we'll be in touch to discuss things further. Apologies for the inconveniences caused. TW Tool Superstore

Posted 3 years ago

“Their web site was easy to use. The order process was simple and quick. Delivery was within two days. Excellent and will definitely use TW again.”

Helpful Report

Posted 3 years ago

“Have been looking for a few months now to replace my refina plaziflex blades, everywhere is out of stock!! Saw an advert for Tool Superstore on google advert. Ordered and was expecting a message to be out of stock!! Low and behold, no both were in stock, happy days. Arrived in a couple of days, happy with purchase.”

Helpful Report

Posted 3 years ago

“Best thing since sliced bread ,makes plastering life a lot easier.”

Helpful Report

Posted 3 years ago

“The delivery packaging was very poor, the drill wasn't even in a box just some bubble wrap around the drill n put in a delivery grey bag. Unsure if drill is damaged due to being a Christmas present.”

Helpful Report

Posted 3 years ago

Hi Leanna, Thanks for the review - sorry to see you have received your tool in this condition. Although some of our orders are sent like this, more care should have been given to your order to ensure it would be suitably presented. That being said, we would be happy to honour any return that might be needed for next year to ensure your order is fulfilled to highest expectations. If you do have any concerns and would like to discuss these further, please don't hesitate to contact us and we'll be happy to discuss things over the telephone or via email. Please ask for Brenn Stafford (eCommerce Manager) and you'll be handled with top priority. Cheers, TW Tool Superstore

Posted 3 years ago

“Excellent as usual”

Helpful Report

Posted 3 years ago

TW Wholesale LTD is rated 4.7 based on 2,560 reviews