Hi Amanda,
Thank you for sharing your experience with our service! I'm so glad you've had a positive experience accessing the medication you need through our fast, free & discreet mail deliveries.
We look forward to serving you in the future! Feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help. :)
Sincerely,
Kelsey (she/her)
“I love using Twentyeight Health. I never had a problem with them! They always send me prescription on time and always inform me when they're on their way. Every time I live chat they answer pretty quickly!”
Hi there,
Thank you for sharing your experience and spreading the word about us here at Twentyeight! It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and I'm so glad we've been able to help make accessing your medication an efficient, seamless experience. Our Care Team is ready to help at anytime via text, email, or live chat and we aim to respond within 1 business day. Thanks so much for shouting them out!
Please feel free to contact us at contact@twentyeighthealth.com if you have any questions or concerns in the future -- we're happy to help. :)
Sincerely,
Kelsey (she/her)
“Despite Seeing The Reviews Here, I Had A Great Experience With Twentyeight I Needed Birth Control And Couldn’t Get In To See A GYN The Process Was Super Easy My Insurance Gave A Problem Which I Figured Would Happen But They Fixed It For Me I Never Did Delivery Service Before Them So They Still Called It In To A Local Pharmacy Where I Picked It Up And Then Waited For My 90Day Supply To Arrive And It’s Never Missed Ever Since Or Been An Issue I Would Recommend This To Anyone Who Wants Easy Birth Control Delivered At Their Door!”
Hi Destiny,
Thank you for sharing your experience with our service! I'm so glad to hear we were able to help you access the medication you need through a local pharmacy, despite a few insurance hiccups! We're committed to seamless experiences and really appreciate you amplifying our mission!
We're happy to have you here at Twentyeight and look forward to serving you in the future! Please feel free to contact us at contact@twentyeighthealth.com if you have any questions. We're happy to help :)
Sincerely,
Kelsey (she/her)
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a seamless experience with our service, and that there seems to be an unresolved billing and/or delivery issue. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“I would leave NEGATIVE stars if I could. I am begging you not to use this service. Their yearly cost went up (no exaggeration) 6 times what it used to be this year. They have purposely given me the wrong medication and told me to change it I need to pay them a fee. They have also IGNORED all emails and texts I’ve sent in regards to canceling my subscription. Horrible company.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to be a misunderstanding with your medication as well as a disconnect in communication with our Care Team. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“Horrible Experience!! I used simple health until twenty eight health took them over. I’ve only had one or two successful orders since it became twenty eight health. I recently noticed I was running low on birth control and they had not sent another pack. I checked their website and found out my subscription was canceled with no warning whatsoever. I reached out to customer service who told me it most likely got cancelled because my insurance changed…. To which I responded that my insurance did not change. When I then said I need a refill they said okay we will restart your subscription and send a refill! They then filed a claim with my insurance and did not fill my prescription and denied filling the claim (even though my insurance literally has it on file). Trying to speak to anyone is damn near impossible. They do not have a phone number just chats and emails that take forever to get a response and when you do finally get a response they will avoid all of your questions and concerns.”
“I was randomly charged and sent birth control four months after I cancelled my prescription. The billing department decided that since I didn’t cancel my account, I can’t get a refund. I don’t recommend.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there may have been a billing error. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
Hi Sam,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to have been a billing error. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“This is a predatory service. I was transferred from Simple Health to Twentyeight Health. I received a few months of prescription and then I was notified to update my information. After doing so, I was never sent my pill. As a result, I actually got pregnant because of a lapse. Now, months later, after not using this service, I am billed 12.99 for a subscription that I did NOT consent to. Their website makes it difficult to access your own information and delete it. I am requesting a refund and termination of services and my account! Please do not fall for this scam of a company!”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to have been a billing error. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“Do not waste your time with Twentyeight Health. Find a different servicer. The worst customer service I've experienced in nearly any industry. Confusing and frustrating. They took over a month to respond when I first switched over from SimpleHealth. The only thing consistent was that they kept changing the delivery quantity or the delivery date. I have tried to be so patient but now they want to start charging people a monthly subscription out of nowhere.”
Hi Taylor,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support!
However, your experience is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“This company is an absolute joke and nightmare, they let me without birth control for two months without notice. Terrible costumer service. Charged me without letting me know l and without my consent $12.99 because now is going to be their monthly subscription.
Waste of money, time and canceled everything with them.”
Hi Sofia,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that it seems you did not have a positive experience with our service due to delivery issues and the implementation of our new monthly subscription plans. This is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“DO NOT USE twenty eight health! They are an absolute joke!!
I was a customer of simple health before they changed to twenty eight. I have had nothing but issues since they changed! They were constantly late on sending my prescription! I take birth control pills daily so it is very important to continuously take them or you have to use extra protection for up to several weeks. I can NOT get pregnant again due to health issues. I would message them to try to have it sent out sooner they'd tell me they would but never did. My last straw was when I got into my account and realized my prescription with them lapsed but I never received a notification telling me!! I have 5 pills left until I need more and there is no way I can get a refill in time. I am done with this company! Do NOT use twenty eight health!”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service and delivery delays during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
However, your experience is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
“Got transferred over from the Pill Club, response times take days and even then it takes multiple emails of back and forth to get real answers about shipments, not just default copy+paste answers.
I moved to a different city, updated my address and emailed to confirm that my address was changed. For MONTHS they've continued sending the package to the old address (despite constant emails and reaching out), and after being told multiple different stories about my delivery, I finally got a shipment to my correct address a few weeks ago. I received an email informing me of my upcoming shipment, and it getting sent to the old address AGAIN, despite telling multiple people the correct address and being told that the information was updated properly. Beyond infuriating, and despite sending an email about their mistake again, I likely won't get a response for days anyways.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from The Pill Club. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
However, your experience is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“I was transferred from SimpleHealth (which I'd used for three years & loved) and found Twentyeight to be chaotic, frustrating, and unhelpful-- when they'd respond at all. I thought they'd get it under control after they'd had time to absorb all the new patients, but it has been almost a year now and I'm quitting now, after several months in a row of new delays. All communication with them is still slow, onerous, and opaque. Last month I got an email that my insurance needed updating; I checked it and let them know it was correct; and then had to go through that process two more times. I finally said I would just pay out of pocket to get my BC fast and follow up with my insurance to find out what was wrong when the newest CS rep told me, no, wait, actually it went through fine. She didn't tell me what the issue or solution was, which would've been super helpful because I'm having exactly the same problem again this month. Having to solve the exact same problems over and over is a recurrent theme-- Twentyeight does not seem to learn from experience, like repeatedly asking my insurance to approve 3 packs of Norethindrone at a time even though they will only approve 1 pack at a time.
I'm done. I gave them time to improve, but almost a year later, they're exactly as incompetent.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service and delivery delays during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
However, the delays you experienced post-transition is definitely not up to our standards, and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
“CONSISTENTLY behind on sending out prescription, causing patients to be several days late. Saying need a review done when already done, doctor just "missed it". Prescription not rewritten as promised causing insurance delays. Just do not bother with this company. Go elsewhere!!!”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service. Our Care Team is committed to providing the highest level of prompt, efficient, and seamless support and the delays you experienced aren't up to our standards. I truly apologize for any frustration or disappointment and have reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
“Twenty eight health took over Simply Health. Simply Health was a smooth experience. Twenty eight Health is a nightmare. They simply don’t send your refill (mine is now more than 2 months late). They don’t respond to texts or emails. You can speak to anyone as their number just goes to a record message telling you to text them. There is no service. I wonder if they have gone out of business.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response. We were unaware many of our customers were using this platform to share their experiences, but are committed to responding to all reviews, both positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service and delivery delays during this time. Also, due to increased volume our phone line was not active during this transition period but we look forward to once again offering phone based support in the near future. Please know we've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
However, the delays you experienced post-transition are definitely not up to our standards, and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
“PLEASE DO NOT USE. 28health is a SCAM! They will charge you and your insurance company without your consent for prescription that you do not need nor did you authorize. Impossible to cancel or speak to a representative as you can only email and text. They will never respond. Do not waste your time on this scamming company.”
Hi there,
My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response. We're currently reviewing our external customer reviews and were not aware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm sorry to hear that you experienced an issue with incorrect billing to your insurance as we're committed to accurate billing. That's definitely not the experience we hoped you would have and I'd be grateful for the opportunity to review this case.
Regarding response time, our service did experience an unprecedented increase in volume in 2023 when we provided continuity of care for thousands of patients from SimpleHealth and The Pill Club when they wound down their services. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support. Our Care Team now aims to respond to all incoming chats, texts, and emails within 1 business day.
However, the issues you experienced are definitely not up to our standards, and I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
“I signed up, seemed easy enough. Gave them my insurance info- got my medication mailed to me...no cost because it was completely covered by my insurance. They gave me 3 months at a time. Well not here I am on month 3 1/2 with no birth control and my period is starting very heavily again due to no medication. They are blaming this on my insurance information not being correct. THE INFORMATION IS THE SAME AS THE FIRST TIME THEY FILLED IT AND NOTHING HAS CHANGED. I look onto my insurance online portal- they APPROVED THIS REFILL OVER A WEEK AGO. Twentyeight health is STILL saying that they don't have my correct insurance information and will not dispense my birth control- even when I have proof that they have billed and charged my insurance company for the medication.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service due to this frustrating insurance issue and apologize for any inconvenience or undue stress caused. In recent months we've worked with our pharmacy partners to streamline processing. We've also taken steps to add additional associates to our Care Team as well as adjust many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
We'd truly appreciate the opportunity to further review and clarify what happened here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved, and providing a more seamless experience moving forward.
Sincerely,
Kelsey (she/her)
