“Happy with the resources provide for my son. He use a lot .
From my side, I’m glad to have a Customer team then always help ed me with questions or problems.
Impeccable service😃”
“Twinkl's staff is helpful, understanding and very friendly. They don't mind going the extra mile (or 4 ;) ). Twinkl's staff inspired me as a mom and teacher to first focus on myself and my own children while filling my "own cup" during the school holiday, before I can also fill my school children's cups.
Thank you so much Twinkl! You are great!”
“Twinkl has become one of my favorite teaching platforms. The resources are creative, curriculum-aligned, and suitable for different learning levels. It helps me prepare engaging lessons quickly while giving my students enjoyable learning experiences.”
“While Twinkl has been great to deal with when I've had issues, their reviews on the platform are misleading. When I gave a lower rating (3 stars), they contacted me for feedback, which I provided (and was constructive). Then they removed my review including my feedback without editing the original resources or providing alternatives! They also featured more 5 star ratings from anonymous accounts to boost the rating of the resource.”
“Twinkl have been very helpful - always replied almost immediately and did everything they could to help resolve any issues. Great customer service team.
I forgot to cancel my membership and was charged for 3 months. I never downloaded any resources and asked for any refund I could get. Even though I was not eligible for a full refund any more, they tried to find a way to help me out, refunded one month and let me have two months of paid membership when I decide to renew it.”
“I wanted to take advantage of a special offer. For some reason the code failed to work. Someone called Aloix helped get to the bottom of the issue. I now have 12 months for the price of 6 which has really helped financially.”
“Dear Ellie,
I can't thsnk you enough for your quick response, it has meant that my summer planning became a smooth process, with lots of ideas!!!
Thanks so much, really appreciate it!!!”
“I cannot speak highly enough of Twinkl — the service is absolutely brilliant!
Their customer support is outstanding; more often than not they reply within just minutes, and every single issue I’ve raised has been sorted quickly and smoothly. I have never once been left disappointed, and I’m constantly surprised by how thoughtful and efficient their support team is.
The learning materials themselves are top-tier, perfectly aligned with the national curriculum with an enormous range of resources to pick from. I also love the lovely exclusive perks for Ultimate members, such as free half-term activity books. Honestly, Twinkl delivers far more value than the price I pay for my subscription.
I’ve relied on Twinkl consistently for 4 years now, and I will absolutely continue using it long into the future. 10/10 recommended!”
“I recently had a call with Alannah to discuss a school subscription. She explained everything clearly in a friendly professional manner.
Great customer service- well done.”
“I was very happy with the support I received from Twinkl. The team was friendly, responsive, and genuinely helpful. They addressed my concerns promptly and made the refund process easy and stress-free. Their excellent customer service left a very positive impression on me.”
