“After days of frustration not being able to get onto my account iI sent an email to which Jillian and Alysse fixed the problem.
Alysse also informed me that I was not down for my monthly free book.
Thanks so much guys much appreciated
Jo”
“Amy was able to help me with an administrative question in a very quick and efficient way. I was impressed by the speed and efficacy of the whole process.”
“Heather and Kate were able to reorganise my membership, apply discounts and freeze my start date so that this worked alongside my work commitments.
All this was done promptly. Confirmation emails were sent out detailing all the changes we had agreed upon.
This is a great example of what customer service should be.
Twinkle is always there when I need resources for my students.
Thank you so much, Ana 🤩”
“This experience was absolutely great. I was able to access a person quick. I was offered an opportunity to extend my subscription. The person was very professional and understanding.”
“Excellent customer service from Gemma at Twinkl. Gemma dealt with my request extremely quickly and efficiently. Gemma also acknowledged an error made by a bot and apologised for that. Thank you so much for help today! It made such a difference.”
“Big thanks to twinklcares@
I recently requested a refund and was amazed at how smooth and hassle-free the whole process was. 🙌 Their support team guided me step by step and made sure I got my refund without any stress. 💯
👏 Quick response, professional assistance, and a truly customer-first experience! Highly recommended for anyone looking for reliable service. 🌟”
“Many thanks to Carmen Cares service for your quick help. I had two accounts on 1 email and forgot the password for 1 of them. I wanted to cancel the membership and you helped me with it. However, I’m sure I’ll be back to Twinkl after some time.”
“When I applied for my refund because I had not canceled my yearly subscription, the responses I received were very prompt and reassuring, from chatting with the bot to interacting with an actual agent. Thank you for the transparency.”
“Great customer service. I have used the service without issues for a couple years and then had to change my subscription. They were quick to respond and customer service was kind and helpful. Recommend!!”
“I'd like to say thank you so much to Amy B Cares: who assisted me tonight.
Thank you Amy. You deserve a payrise and promotion.
Thank you for your patience, friendly text voice, and for sorting out the mess I created with a duplicate subscription I never needed, never remembered that I set up but have been paying for for a few months.”
“I’m really happy with the service provided by Twinkl! Their support has been prompt, friendly, and professional throughout. The quality of their resources and the helpfulness of their team made a big difference in my experience. Thank you for your excellent service!”
“Twinkl goes above and beyond. Despite my lack of funds as a student teacher, Laura and the team granted me free access to their incredible resources. This generous support has been a game-changer for my teaching and studies. A company with a heart. Highly recommended.”
“I have always found this company good. Any resource I request is always created. Recently I had a complex account problem which Emma rectified for me very efficiently. A very happy Twinkle customer! I would highly recommend this company!”
