“I was very impressed with Rebecca & Reece and how they handled the problem I had.
Being honest, prior to this one of the other team members were not so helpful and on a few occasions almost rude. But having been persistent I finally managed to get the problem resolved with the help of Rebecca and Reece. Thanks guys!”
“Twinkl is an Absolute Game-Changer
As a mum who loves supporting my children’s learning at home, Twinkl has truly been a game-changer — I couldn’t be happier.
I’ve been really impressed by the quality of the resources. They fit perfectly with the National curriculum and make learning so much easier for my children. The cutting sheets, PowerPoints, and other materials are so thoughtfully designed; they meet my children’s needs and give them exactly what they need to grow and feel confident. I’ve noticed how much more engaged and self-assured they’ve become when tackling their schoolwork.
Recently, I had an interaction with the customer care team, and my query was handled so well by Arvin and especially Gemma, who went above and beyond to help me. It means a lot to know that I wasn’t just treated as a customer, but as part of a caring community.
Twinkl is more than just a resource bank — it’s a supportive partner in my children’s education. Without any hesitation, I recommend Twinkl to other parents who want to make learning fun, engaging, and confidence-building for their children.
I normally don’t write reviews, but I felt this experience truly deserved one”
“I’ve been using Twinkl for a while now, and I truly appreciate the quality of their resources — they’re creative, engaging, and save me so much time when preparing lessons.
Recently, I had a small issue with my subscription, and the support team handled it very professionally.
Overall, Twinkl is an amazing platform for teachers, and their customer service is just as great as their educational content!”
“Very helpful team of people. Answered my query very quickly and resolved my issue straight away. I am extremely happy with the resources I can use from the site.”
“I had such a great experience with the Twinkl support team! They were incredibly kind, patient, and helpful every step of the way. They sorted out my issue quickly and even went the extra mile to make sure I understood everything clearly.
I was so touched when they offered me free access until the end of the month while I updated my payment details — it really showed how much they care about their customers. It’s rare to find such genuine and thoughtful service these days.
Every reply felt personal and sincere, not just a standard message, and that made all the difference. Thanks to their help, everything is now sorted perfectly. I’m truly grateful for their kindness and support — such a positive and refreshing experience!”
“🌟🌟🌟🌟
I highly recommend Twinkl!
Over the past four years of homeschooling my children, I’ve used Twinkl for two of them—and it truly helped me transition from a brand-new homeschool mom to a much more confident and experienced one.
At one point, I accidentally entered the wrong email address when creating my account. Even though my credit card kept paying the monthly fee, I couldn’t log in anymore. Because the amount was small, I didn’t notice until a year later. I was so worried that I might not be able to recover the payments—but when I called Twinkl, I received o fro
Emma, Carmen, and Gemma were all incredibly kind and efficient. They quickly solved my problem, created a new account for me, and transferred all the unused membership time to it. Now I can access my receipts and continue using my account smoothly.
During the call, my English wasn’t perfect, but Emma was so understanding and encouraging. She told me, “Your English is great—I can understand you easily!” That small moment made me feel so warm and respected.
A company’s employees reflect its true heart and culture—and I’m truly grateful to have met such a wonderful team. Twinkl has earned my full trust. I’ll continue using it as one of the most important resources for our homeschooling journey, and I highly recommend every family give it a try. You can find any subject materials you need there!
Thank you, Twinkl, for supporting parents and children around the world.
Wishing every Twinkl team member success and happiness—you’re making a real difference in education! 🌸”
“I personally commend Reese for being so responsive and accommodating, answering my concern. However, I will give my full star review once I got the refund.”
“I was looking for Alphabet Displays in the shape of the sound of that letter, e.g., c - cat. I couldn't seem to link it. Laura from customer service sent me links to the resources and I'm so happy. I also found other crafts, worksheets and flashcards to use as well.”
“After days of frustration not being able to get onto my account iI sent an email to which Jillian and Alysse fixed the problem.
Alysse also informed me that I was not down for my monthly free book.
Thanks so much guys much appreciated
Jo”
“Amy was able to help me with an administrative question in a very quick and efficient way. I was impressed by the speed and efficacy of the whole process.”
“Heather and Kate were able to reorganise my membership, apply discounts and freeze my start date so that this worked alongside my work commitments.
All this was done promptly. Confirmation emails were sent out detailing all the changes we had agreed upon.
This is a great example of what customer service should be.
Twinkle is always there when I need resources for my students.
Thank you so much, Ana 🤩”
