“addressed my problem straight away and added an extra month which was a total surprise and very welcoming. been a memeber for many years and always had great customer service . ibot couldnt help”
“Twinkl has a lot of great resources for a range of topics and ages. They saved me so much time during my professional practices as a uni student! I just finished my final uni placement and was planning on cancelling my subscription since I won't be teaching again until next year. Unfortunately since I was so busy completing my GTPA and other final assessments, I forgot to cancel it and was charged for a full year. Even though it was a great price for an annual subscription, this was really upsetting since I hadn't been working for weeks (due to being on placement) so really couldn't afford it. However, the team at Twinkl, in particular Kate, responded quickly and compassionately to my refund request and returned my money. I am so grateful for the excellent customer service that was provided! I will be signing back up as soon as I begin my new teaching position in the new year.”
“Gemma resolved the issue with my account which took a while but she was so patient and tried everything she could and succeeded! I cannot thank her enough she was amazing.”
“I was looking for permission to use several cultural resources in a nursing home setting. Since I am in a different country with a significant time difference, I was concerned that it would take so long to address the legal issues that I would be unable to use the resources for the intended day. But Amayrane sent off relevant clarifying questions very quickly and I had the issue resolved by Alexandria in less than 24 hours. Very professional, customer focused team.”
“I would like to thanks so much to the customer service twinklcare especially Amy and Monica. They helped me to the end. They are polite too to offer me before ask my final decision.”
“Had an issue trying to change my email adress on my account , really quick response from the team especially Heather,and followed up by Olivia.
Thankyou”
“I had a complicated membership problem. I'd been putting off dealing with it, but I emailed and they located the issue and dealt with it unbelievably swiftly. I'd envisaged a day of back-and-forth emails but it was dealt with on the spot.”
“I used Alexandra to help me out where no other could or has in Twinkl. Ive been passed around followed direction and problems went unsolved until Alexandra! Your lucky to have such a wonderfully calm informative employee! Just super, fixed everything, where I have been continually let down before. I was thinking of leaving Twinkl but Alexandra saved the day. Thank you Alexandra”
“I couldn't find a resource that I had accessed a couple years earlier, a quick email to admin and within 10 minutes they had located the file and sent me the link. Great service and very helpful. Thanks to Beccy, Lauren and the Design Team.”
