“The customer support was quick and very effective. My problem was solved in one email and its reply. I am more than happy to have had someone who would solve the issue without trying to make me go through useless steps.”
“I was a classroom teacher for 16 years (also using twinkl resources). But a year ago, I decided to leave the classroom and become an online teacher. This is where Twinkl’s valuable resources have come into their own. I use twinkl for almost all my resources, some I have adapted to suit my students. I have especially been impressed with the ESL PowerPoints, my students have rapidly gained some English vocabulary and are even beginning to form sentences.
So thank you Twinkl for making teacher’s lives so much easier!”
“Twinkl customer service is brilliant. Huge thanks especially to Hannah, who is an absolute star. Their resources are beautifully presented, often differentiated and I can almost always find something to fit in to a lesson.”
“I love using Twinkl. As a primary school teacher, it provides me a variety of activities and worksheets with answer keys. I was recently very happy that I was able to make a request for a resource and Twinkl was very prompt in responding and creating said resource. Thank you”
“As a freelance certified ESL teacher, I am extremely happy with the diverse resources provided by Twinkl. Twinkl makes it easier to differentiate my instruction based on my learners different language and literacy levels. I especially love the visual PowerPoint lessons, which aids in my students’ understanding of new vocabulary and content. I find the product price to be very reasonable, and as a teacher I really appreciate the affordability. I have used Twinkl as a classroom teacher for over 5 years. I love that Twinkl continues to improve and enhance the paper and digital learning materials.”
“I had an issue logging on today. I emailed the help desk. They got back to me quickly and my issue was dealt with. I have used Twinkl resources for many years and would highly recommend their products.”
“Twinkl were very quick and efficient in dealing with a payment query I had. They responded to me quickly and helped me to get a refund as I had accidentally ordered the wrong package. Thank you Twinkl”
“Always been happy with products available and recently have been really impressed with how quickly they were able to help with making changes to my subscription/payments. Super helpful and problem solved really promptly”
“I forgot to cancel automatic payments until I saw it being taken out of my account. When I emailed Twinkl to cancel it, I heard back in a very reasonable time frame and the customer service associate (HUGE shoutout to Emma) was so incredibly helpful! I made a mistake with the email associated with my subscription and she went out of her way to find it for me (along with other accounts that were free that I was linked to- is anyone else this level of teacher tired? Lol). The customer service was absolutely above and beyond. And after, I got an email saying my refund/cancellation had been confirmed within minutes. Outstanding customer service!”
“Excellent customer service from the Twinkl team. Prompt responses via email and staff were able to solve my query effectively. Nothing was too much trouble and I was very impressed with their service. Many thanks”
“Thank you to Pauline as my request to cancel our subscription and refund the amount that was auto renewed from our credit card was followed up and resolved very quickly which was greatly appreciated.”
“Tuve una excelente acogida a mi solicitud. El personal de soporte respondió muy amablemente y rápido a mi solicitud resolviéndolo rápidamente ¡Gracias!”
“The support staff were so quick to respond, my query was resolved so promptly. They were kind, helpful, respectful and professional. To add, the resources are fabulous. Thank you Twinkl Staff!”
“I have been using twinkl for years as a childminder, TA and currently as Trainee teacher. I contacted them on a Saturday with a discount request as a trainee. I received a swift response from "Emma" . The outcome was very positive. I really appreciate it.”
“I left one job and was not able to cancel my membership due to not having that email. I rejoined under another- not realising for months that I had 2 memberships. Twinkl were fantastic in tracking down why I was getting charged for another membership and gave me 12 months free on my current membership. They were very quick in sorting it out- very happy.”
