“Twinkl’s customer support is super fast – they reply in no time at all! 😊 Every single problem I’ve had was sorted out perfectly, no hassle at all. And they even gave me a lovely discount too! Couldn’t ask for better – thank you so much!”
“I had a query with regards to a payment that had came out twice in one month … I spoke with Ellie and she very quickly cleared this up with me. I can’t thank her enough for the quick response and professionalism throughout the process. I highly recommend the Twinkl web site as well as its customer service/support”
“They were just kind and honest. Two very easy things to do which a lot of companies cannot achieve - twinkl ticked those two boxes effortlessly. Thank you!”
“Happy with the resources provide for my son. He use a lot .
From my side, I’m glad to have a Customer team then always help ed me with questions or problems.
Impeccable service😃”
“Twinkl's staff is helpful, understanding and very friendly. They don't mind going the extra mile (or 4 ;) ). Twinkl's staff inspired me as a mom and teacher to first focus on myself and my own children while filling my "own cup" during the school holiday, before I can also fill my school children's cups.
Thank you so much Twinkl! You are great!”
“Twinkl has become one of my favorite teaching platforms. The resources are creative, curriculum-aligned, and suitable for different learning levels. It helps me prepare engaging lessons quickly while giving my students enjoyable learning experiences.”
“While Twinkl has been great to deal with when I've had issues, their reviews on the platform are misleading. When I gave a lower rating (3 stars), they contacted me for feedback, which I provided (and was constructive). Then they removed my review including my feedback without editing the original resources or providing alternatives! They also featured more 5 star ratings from anonymous accounts to boost the rating of the resource.”
“Twinkl have been very helpful - always replied almost immediately and did everything they could to help resolve any issues. Great customer service team.
I forgot to cancel my membership and was charged for 3 months. I never downloaded any resources and asked for any refund I could get. Even though I was not eligible for a full refund any more, they tried to find a way to help me out, refunded one month and let me have two months of paid membership when I decide to renew it.”
