“I asked my card details to be removed from the website and within minutes I received an email about it being removed. Please note, I was unable to remove the details from my end. Carmen Cares helped me instantly. Thank you! I really love the resources of twinkl and have been using this website for 9-10 years now.”
“When I signed up for twinkl, I received a lot of useful resources for my teaching, searching and finding documents was also quite easy. When I did not want to subscribe to the annual plan, I wanted to change, the customer care and finance team supported me enthusiastically. I am very satisfied with Twinkl.”
“Twinkl is fantastic! They offer so many resources for kids across subjects, and their customer support is quick and super helpful. My go-to for educational materials!”
“Twinkl had made me extremely satisfied with its resources and everything really. However for some personal reasons I couldn’t keep up with my plan, and the customer care responded quickly and were very understanding and cooperative! Thank you Alison and Alexandra for your support in my issue.”
“Twinkl was my 'go to' for resources in every subject of my daily teaching. From academic work to arts and crafts. The ideas were always useful and easy to find. I taught a primary ASD Unit in a special school.”
“I asked for a new resource to be made and the Twinkl staff asked for specific details and made the resource within two weeks. It was exactly what I wanted.”
“Absolute scam. I cancelled my account but they continued to take payments for 3 months. Apparently I didn't click through to the very last window of the cancellation - there would have been many. Apparently as I also accessed premium content that day - and there's something in the very small print of the T+Cs that says: “19.1.11 You acknowledge that by accessing premium content, you are waiving your right to a 14-day cooling-off period under regulation 29(1) of the Consumer Contracts Regulations 2013. This means that you will not be entitled to a refund once you have accessed premium content using the Membership Service."
The material they provide is dull and you can find what you want online for free.”
“Really good platform with high quality resources for educators. When support is needed, communication is always there for customers. Really appreciate smooth and productive communication with the support team to address payment problems.”
“I had a very positive experience with Twinkl's customer service today. After mistakenly renewing my subscription, their support team was quick to respond and offered several options for a refund. They processed my request efficiently and provided clear communication throughout the process. I appreciate their professionalism and willingness to help. Thank you, Twinkl!”
