“Great customer service, had a problem accessing free resources due to an email conflict. The agents handling the issue had it resolved quite quickly and gave me a week of free downloads. Well done Twinkl Customer Services.”
“In many ways, I have no time to create materials for my classes, and they are always there to save the day! Not only that, but their customer support is very helpful, particularly Amy. She is very proactive in looking into my account. I initially approached her with one concern, and she resolved another issue that I didn't even know existed. Two birds with one stone! Thank you very much, Amy and Twinkl!”
“The customer support at Twinkl is outstanding.
My request was handled professionally and promptly by Amayrane from the Twinklcares customer support team.
I would highly recommend Twinkl to my friends and family.”
“I requested a refund due to not being able to teach after having a baby. It was super easy using the chatbot and had help from katecares. I love Twinkl and have been using it throughout my teaching career. They have so many interactive games, ppts, and songs. Looking forward to using Twinkl again once I am able to go back to teaching.”
“I had two Twinkle accounts with active subscriptions and was being charged from both. After contacting support, they quickly helped me regain access to the locked account, updated my email, and resolved the issue efficiently. As compensation for the double payments, I was given 7 months of free membership. I would also like to thank Shaimaa, Amy, Ellie and Jillian for their helpful and fast responses. I’m really glad I got in touch with you all.”
“Spoke with a customer service adviser Amayrane today who was incredibly helpful and informative and was able to resolve my query quickly and efficiently. Working on a Saturday afternoon and so pleasant to speak to. Thank you for your help.”
“I’m very pleased with the support I received from the team. They handled my refund very quickly and professionally, and the whole process was smooth and stress-free. I really appreciate how prompt, helpful and courteous everyone was throughout. Thank you to the team for such excellent customer service — I’m very satisfied with the experience.”
“I would always, without a doubt, recommend Twinkl to any educator whether it is a parent, school teacher or private tutor Twinkl is the best helper. If you have any problems their customer care is outstanding particularly from Gemma.”
“I had been dealing with a frustrating problem for days, unsure of what to do next. When I finally contacted Robinson and team, they stepped in with fast, clear, and steady support. They explained everything in a way that made I sense and never made me feel overwhelmed. Their patience and professionalism truly made a difficult process much easier.”
“I would like to thank Amayrane for handling my issue very professionally and calmly. I was being charged double and I had only two months of proof but the Twinkle team was so genuine they refunded me the over paid amount. Thank you Amayrane for taking the initiative to handle this matter smoothly and the team Alexander, Beccy, Jillian and Aloix☺️”
“Amayrane, who assisted me was polite, quick to respond and showed willingness to see that I found the help I needed. They were also kind enough to give me one month free access to my membership after noticing that I hadn't logged into my account for a while.”
“Many thanks to Alyssa! She was very kind and fast. She helped me change my subscription from the account I've lost onto my new account so I can use the resources I need for my children with homework at home and for planning contributions at work! Thank you so much for all your support!”
