“Beccy was a tremendous help today after I became very confused on what was on offer. She patiently took me through the site until I found what I was looking for. A great help, and very patient. Thank you.
Jackie”
“Excellent customer service from Amy at B Cares. I had an issue with my account, and she went above and beyond to help resolve it quickly and professionally. It’s genuinely some of the best customer service I’ve ever received and has really reinforced my confidence in Twinkl’s service. Thank you, Amy!”
“Gemma, thank you for putting forth all your effort to solve the problem and the suggestions you made for achieving ghe best solution for me.Your team is amazing!”
“Thank you Alexandra and Twinkl Care Team to process my request for refund promptly. I have been using Twinkl for the past 5 years. Very helpful especially during the pandemic. Along the way, many more innovation that are user friendly coming up. I had a Haemorrhagic Stroke 10 months ago and now is still struggling with the right limbs hemiparesis, limited mobility. I have to leave my teaching position to focus on my recovery and to ensure the safety and wellness of the school community are not compromised. Thus, the refund is very much appreciated. Wishing Twinkl many more fruitful years, stronger community dedicated to enhance access to education for All. God bless you abundantly.”
“had a really positive experience with the Twinkl website. Not only did they quickly identify that I had accidentally taken out a double membership, but they also promptly refunded the extra fee and cancelled the duplicate membership without any hassle or unnecessary questions.
Their customer service was excellent, and Gemma in particular was extremely helpful and efficient throughout the process.”
“Twinkly supported me with my emails and accounts and cancelling. Easy to email and work with . Amayrane and Amelia very. Helpful and easy to chat and email with regarding my concerns”
“I’m a preschool teacher and twink provided me alot of fun activities that I don’t need to edit it myself. You will click, download and print. Also, their support term is superb! I created multiple account and every month automatically deducted to my account it i cannot cancel as i forgot the username and password. One email and they right away help deleting and refunded my money. They’re understanding and patient as highly appreciated. Twinkl is a 100/100 to me.”
“I had an issue that I emailed Twinkl about and I received a response within minutes from Amelia, Becca, and Kim. This is the fastest customer service I have received ever. I am truly grateful and impressed.
Thanks so much.”
“Twinkl ha sido una auténtica salvación para mí. Trabajo en un colegio bilingüe que, en algunos casos, admite alumnos a mitad de curso. Los recursos de EAL me ayudan muchísimo a ponerlos al día. Les he pedido que crearan un par de recursos y los hicieron rapidísimos, además de entender perfectamente lo que necesitaba. ¡Gracias, equipo de Twinkl!”
“The app itself was great but I didn't get the chance to indulge further and was charged and requested a refund and they were quick and prompt and very kind. The refund was being issued within hours of the charge to my card so they were very nice to deal with.”
“Great customer service, had a problem accessing free resources due to an email conflict. The agents handling the issue had it resolved quite quickly and gave me a week of free downloads. Well done Twinkl Customer Services.”
“In many ways, I have no time to create materials for my classes, and they are always there to save the day! Not only that, but their customer support is very helpful, particularly Amy. She is very proactive in looking into my account. I initially approached her with one concern, and she resolved another issue that I didn't even know existed. Two birds with one stone! Thank you very much, Amy and Twinkl!”
“The customer support at Twinkl is outstanding.
My request was handled professionally and promptly by Amayrane from the Twinklcares customer support team.
I would highly recommend Twinkl to my friends and family.”
“I requested a refund due to not being able to teach after having a baby. It was super easy using the chatbot and had help from katecares. I love Twinkl and have been using it throughout my teaching career. They have so many interactive games, ppts, and songs. Looking forward to using Twinkl again once I am able to go back to teaching.”
“I had two Twinkle accounts with active subscriptions and was being charged from both. After contacting support, they quickly helped me regain access to the locked account, updated my email, and resolved the issue efficiently. As compensation for the double payments, I was given 7 months of free membership. I would also like to thank Shaimaa, Amy, Ellie and Jillian for their helpful and fast responses. I’m really glad I got in touch with you all.”
