“I had an issue logging into my account overseas. Kate was helping me with the problem and made it all very simple to fix. She explained the issue very clearly and waited until I was able to resolve the issue before ending the conversation.”
“I was honestly hesitant at first because I had already spent a lot of time trying to find the right help. When I contacted ERF, what impressed me was how patiently they listened and how clearly they explained everything to me.
They never made me feel rushed or uncomfortable asking questions. Every step was explained in simple terms, and their communication throughout the process made me feel much more confident about moving forward.
I truly appreciate the professionalism, patience, and attention they gave to my situation. It was a reassuring experience during a stressful time, and I’m grateful I decided to reach out to ERF. I would definitely recommend them to anyone looking for professional support.”
“Alyssa and Amayrane were so helpful when I asked for support with switching over email addresses due to moving schools. They also helped investigate an account I was paying for that wasn’t set up with my email, refunding me accordingly. Very prompt, professional and supportive. Many thanks!”
“I always experience 'excellent customer service' with Twinkl.
The response is immediate and the solution too!
THANK YOU for being so customer centric - rare to find these days!”
“I suddenly noticed 2 payments for Twinkl. I contacted the company and received the most incredible help from Becca. It was an error on my part but within half an hour and help step by step with Becca's professional, efficient and awesome help, she sorted it all out. I am so grateful and I know how blessed I was to receive this kind of support. Way to go Becca and team Twinkl.”
